Dental check up

Coquetdale Dental Practice

Patients have been told this week that Coquetdale Dental Practice is to close permanently. The practice has surgeries at two sites; Rothbury and Hadston. NHS England has written to all patients explaining the situation along with answers to some frequently asked questions. The letter contains information about alternative dental services; we would be interested to hear about people’s experiences of registering with a new dental practice and any issues with access.

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Healthwatch Northumberland AGM

Thanks to everyone who attended our AGM 2017

The fourth Healthwatch Northumberland AGM which took place on Wednesday 11 October at Stannington Village Hall was attended by over 70 people. The event saw partners and local organisations come together with supporters and other members of the public to review the year of work 2016/17. Former Chair of the Board, Cynthia Atkin, was thanked by current Chair, David Thompson, for her work over the year and since the inception of Healthwatch Northumberland, and was presented with a bouquet of flowers.

Derry Nugent, Project Coordinator, gave a presentation reviewing the last 12 months, and outlining the strategic priorities for Healthwatch for the coming year and beyond.

Special guest speakers were Graham Tebbutt and Barry Dews from North East Ambulance Service, who presented on the new ambulance response times which take effect this month, and how these will affect the people of Northumberland. Many questions were raised by the audience on this interesting and important topic; more information on the standards can be found here.

A marketplace of information stands from local organisations provided support and advice for guests of the meeting; they were: Carers Northumberland, Age UK Northumberland, Northumberland County Blind Association, PALS, Northumberland CVA, Independent Advocacy and Complaints Services, Ageing Well Allies and Northumberland Cancer Support Group.

David Thompson, Chair, says; ” All in all, this was a well attended and illuminating AGM with thanks due to the many stall holders who were able to display and talk about the varied services which they offer to the wider community.  Importantly, the event also presented an opportunity for members of the public to raise issues of general concern to Healthwatch Northumberland staff and board members. This is what we are all about – listening to what people have to say about their health and care services and then responding in the most appropriate way to councillors, commissioners and providers. And that is what we shall continue to do during the remainder of this year, and beyond.”

Our new satisfaction survey was launched at the event and those who completed it were entered into a free prize draw to win a fruit basket, supplied by Fresh n Thyme Mobile Fruits and Vegetables. The basket was won by Liz Johnston of Northumberland Cancer Support Group.

The Healthwatch Northumberland AGM was filmed by Hexham TV and can be viewed on its Facebook page. Minutes of the meeting will be available here on the website shortly. Thanks go to everyone who came along and helped make the day a success.

Citizens Advice Northumberland

Citizens Advice Northumberland: Opening Times

Citizens Advice Northumberland: Information and Opening Times from October 2017

New information services and opening hours are now in place at Citizens Advice locations across Northumberland. The organisation has found that more and more people are trying to access information and advice via telephone, email and webchat rather than by traditional, face-to-face methods. In 2016-17 staff and volunteers helped more than 13,700 people with over 40,000 different problems and, during this period, saw a 40% increase in the number of people trying to get in touch by telephone. To keep reaching as many people as possible, the charity is developing its telephone and digital services whilst maintaining a face-to-face presence across the county.

The Northumberland Adviceline will be available from Monday to Friday 9.00am – 4.30pm and can be contacted by calling: 03444 111 444. There is also a new, county-wide debt helpline which will be available from Monday to Friday 9.00am – 4.30pm on: 01670 339960. This is in addition to a recently introduced text debt service. Clients who text ‘debt’ to 81400 will receive a call back within two working days to discuss their debt problems.Face to face services will continue to be available from a range of centres across the county through a mixture of drop-in sessions and appointments. Details below.

Over the coming months Citizens Advice Northumberland will be developing new email and webchat services to help meet increasing demand and will provide further information as these services become available.

 

Northumberland Adviceline: 03444 111 444. Monday to Friday 9.00am – 4.30pm

Online advice: www.citizensadvice.org.uk

Debt Advice Helpline: 01670 339960. Monday to Friday 9.00am – 4.30pm

or text ‘debt’ to 81400 (for a call back within two working days)

Face to face drop in sessions:

Alnwick: Tuesday 9.30am – 3.30pm

Amble: Tuesday 9.30am – 3.30pm

Ashington: Monday and Tuesday 9.30am – 3.30pm

Berwick: Wednesday and Friday 9.30am – 3.30pm

Blyth: Tuesday and Wednesday 9.30am – 3.30pm

Cramlington: Monday and Tuesday 9.30am – 3.30pm

Morpeth: Wednesday 9.30am – 3.30pm

Hexham: Wednesday and Friday 9.30am – 3.30pm

 

Appointment only sessions:

Haltwhistle and Prudhoe

Healthwatch assistant at an event

Join us! Engagement Assistant Vacancy

Engagement Assistant

£20,395 per annum pro rata (£13,780 per annum – actual)

Part time 25 hours a week

Permanent dependent on funding

Closing date midnight Tuesday 10 October 2017

Based in Hexham with travel across Northumberland

 

Healthwatch Northumberland is the independent champion for health and social care across the county. We aim to give a voice to service users, influence positive change to services and help meet the health and social care needs of the population.

Health and Social Care are never far from the news and it’s an area that affects most of us.  Joining Healthwatch Northumberland will give you the opportunity to work as part of a skilled and enthusiastic team making the voice of local people heard.  It’s a busy time and you can help make a difference.

The main aim of this role is to:

  • Deliver engagement strategies and activities to ensure Healthwatch Northumberland is listening to and representative of all communities across the county

The post holder will:

  • Support the Healthwatch Northumberland strategic plan through engagement activities
  • Provide input into project-specific engagement activities
  • Liaise with the Information, Communication & Marketing Officer to ensure engagement activities and their impact are widely communicated

Key Responsibilities:

  • Deliver engagement activities including workshops, focus groups and surveys to gather residents’ experiences and views
  • Represent Healthwatch Northumberland at information-sharing events with partners
  • Collate, report and record all feedback using CRM system, support and contribute to data collection
  • Build relationships with seldom heard groups, including children and young people

If you would like an informal discussion about the role and Healthwatch Northumberland, please contact Derry Nugent, Project Coordinator: derryn@healthwatchnorthumberland.co.uk from 2 October.

 

Job Description

Application Form

Letter to Applicants

Rothbury Village

Decision made on inpatient beds at Rothbury Hospital

Health leaders in Northumberland have decided that the 12 inpatient beds at Rothbury Community Hospital should be permanently closed and that existing health and care services should be shaped around a Health and Wellbeing Centre on the site.

The decision was made at a meeting, held in public today, of NHS Northumberland Clinical Commissioning Group’s (CCG) Joint Locality Executive Board.

The inpatient beds were temporarily closed in September 2016, a decision which led to local residents setting up the ‘Save Rothbury Cottage Hospital’ campaign group.

The Board, which includes GP leads from across the county, says it took into consideration feedback from a three month period of public consultation which showed how much people have valued the inpatient services at the hospital and which included the community’s vision for how services should be provided in future. They also considered analysis which showed that since the interim closure of the beds a year ago there had been no unexpected pressures in local health and care services and no evidence of adverse medical consequences on individual patients.

Read the full article

 

Patient having blood pressure taken

CQC Report: The state of general practice in England 2014 – 2017

The state of care in general practice 2014 to 2017′ published by the Care Quality Commission (CQC), provides a detailed analysis of the quality and safety of general medical practice in England.

Based on inspections by the CQC, the report found that the majority (86%) of general practice services were rated as ‘good’, with 4% rated as ‘outstanding’.

What factors make an ‘outstanding’ general practice?

The report found that practices with the highest ratings showed a clear knowledge of the different needs of their patient groups, and that they also had strong leadership.

These services understood their patients and their needs, and responded by adapting services. Practices that provide high-quality care also demonstrated that they engage their patients proactively by ‘including them in the conversation’ and acting on feedback, complaints and concerns.

General practices with the highest ratings also demonstrate strong leadership, understand everyone’s responsibilities in the practice team and recognise the importance of working as part of their wider local health economies.

Patients willing to share views but need to know how

The CQC report comes after research from Healthwatch England found that the majority of people are interested in sharing their feedback with GPs to improve services but only a minority had done so. The most common reason for this was that patients were unsure how to provide comments and raise concerns.

Read the full report

 

 

 

 

 

Pregnant woman birth rights

New CQC research reveals lack of awareness over right to choose where to give birth

New research commissioned by the Care Quality Commission (CQC) has found that more women must be made aware of their right to choose their birth hospital. The research, which surveyed over 1,000 women who had given birth in England in the last three years, found that 40% either weren’t aware or didn’t feel they had a choice about their birth hospital. The CQC is encouraging all expectant parents to understand their right to choose where to give birth and to use CQC inspection reports in order to help make an informed, considered decision.

Heidi Smoult, Deputy Chief Inspector at the CQC explains: “Pregnancy is a very exciting time but it can also be daunting and many women can feel at their most vulnerable. Women have the option to have a hospital, birthing centre or home birth. It’s vital that all women know they have a choice over where they give birth. It’s a big decision and while advice from family and friends can be useful, it’s important that expectant parents know there’s free independent information available to help them. Our inspection reports provide detailed scrutiny of all aspects of maternity care – we urge all prospective parents to do their research to help ensure they have the best possible birth experience.”

The CQC found the top influencing factors effecting where women choose to give birth were the hospital being close to home (65%), followed by hospital cleanliness and safety (55%), a good reputation (39%) and caring staff (36%). CQC inspection reports include detailed information asking these key questions and the research found that of those who did use the inspection reports 95% found them helpful in informing their birth choice decision. The research also found a third (34%) of mums spent less than an hour choosing the type of birth they want and making a birth plan, and 15% didn’t do this at all.

As part of the campaign the CQC also wants new parents to share their experiences of maternity services. Heidi continues: “We really want to hear about women’s real-life experiences as this information supports our monitoring, inspecting and rating of services and helps us provide the most up-to-date and comprehensive picture of the current quality of maternity care being provided at a local level across the country. We urge new parents to help other parents by sharing their experiences with us.”

The CQC is responsible for inspecting all hospitals, including private hospitals, GP practice, dentists, care homes and home care in England. Its maternity service inspections include all services for women that relate to pregnancy, including ante and post-natal services, labour wards, birth centres or units and theatres providing obstetric related surgery.

For more information about the CQC’s campaign and to find out how to share your experiences please visit: www.cqc.org.yk/yourbirthplan