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Sharing your views and experiences of NHS and social care services can help make improvements for everyone.

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Welcome to your local Healthwatch. We are here to help make health and social care better for people in Northumberland. Please get in touch with your experiences of GPs, hospitals, dentists, care homes or other healthcare service.

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Care Opinion gives you another way to feedback about the health and social care services you’ve used. Care Opinion is an independent, non-profit feedback platform. Your comments are passed on to the service provider who will often give you a public response on the website and where possible, use what you’ve told them to improve services or pass on praise to staff. Please see opposite the latest Care Opinion feedback for healthcare providers in Northumberland.

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Upcoming Events

Our events calendar let’s you know what opportunities there are for getting involved st events across the county. From concerts and roadshows for older people, public meetings with those who pay for a deliver care services, to celebrations such as Northumberland Pride, there’s bound to be something that interests you.

If you have an upcoming event related to health, wellbeing or community in Northumberland and would like us add it to the events calendar, please drop us an email: info@healthwatchnorthumberland.co.uk.

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january, 2021

27jan1:00 pm- 2:00 pmCare homes - keeping in touch with loved ones (online forum)

Event Details

As we enter a further period where visiting relatives in care homes is restricted, we want to hear how this is affecting you and your loved ones. What information have you had about keeping in touch and maintaining communications about care and wellbeing?

We are particularly keen to hear if you managed to be tested and have an ‘in person’ visit during December.

We would like to know your experience of:

Using video calls (FaceTime, Zoom etc) or telephone calls. Does the home support these? How many times a week and how long? Does a member of staff help your loved one with the call?
Socially distanced visits. Does the home support ‘window’ visits. How many times a week and how long?
How does the home keep you informed about how your loved one is getting on (apart from necessary issues about their care or health). Eg manager updates, photographs, videos
Does the home have a programme of group and 1 to 1 activities? Has your loved one taken part?
Has the home asked you what, within the current restrictions, would make this time easier?
What, within the current restrictions, would make it better for you and your love one?
When restrictions are eventually eased (not totally lifted) what would help you and your loved one?

The forum will take place via Zoom. Read our guide on how to use Zoom.

If you would like to take part please contact Laura Haugh: laurah@healthwatchnorthumberland.co.uk, or call 03332 408468.

If you can’t make the forum and would like to tell us your story, or would rather speak to one of our team in confidence please get in touch.