Online Consultations: an alternative way to have a consultation with your GP
NHS England is seeking views from GPs, practice teams and members of the public on what people think about the idea of online consultations in order to improve the service and increase the availability and use of services.
Online consultations are a way for patients to contact their GP practice without having to wait on the phone or come into the practice. Using a smartphone, tablet or computer, you can contact your practice about a new problem or an ongoing issue. You can ask questions or tell your GP about your symptoms. The practice will ensure your contact is dealt with by the right person in the team, helping ensure you are served as quickly and appropriately as possible. Sometimes this will mean you will need a phone call with the GP or nurse, or an appointment at the practice, and this will be arranged as usual.
Online consultations are an alternative service – it is still possible to do other things on the practice website such as seeing test results and your medical record, ordering a repeat prescription or booking an appointment
It doesn’t matter if you have not used online consultations yourself – your views are still of interest to the NHS.
We are working with NHS England and other local Healthwatch to hear your views about online consultations. You can complete an online survey here or talk to us at an upcoming event where you can fill in a hard copy version with help from our staff if needed. The survey closes on Friday 15 June 2018.
Please email firstname.lastname@example.org if you have any queries about this research project.