Annual Report 2018-19

Our latest annual report was published this week. The report documents our activity over the past year; where we’ve been, who we’ve heard from and how we’ve made a difference to people who use health and social care services. We will be talking more about the report at our Conference on 16 October in Blyth, so please put that date in your diary – more details to follow soon.

We will have hard copies of the report available very soon so please get in touch if you would like one in the post. You can download and read the report here.

Amble Harbour

Health and Wellbeing Board Meeting

The Newcastle Chronicle this week reported on the discussions which took place at the council’s Health and Wellbeing Board meeting, which is attended by Healthwatch Northumberland Chair, David Thompson.

Siobhan Brown, Chief Operating Officer of NHS Northumberland Clinical Commissioning Group (CCG), which commissions the county’s healthcare services, set out how the CCG’s operational plan for this year will help to meet the goals of the Northumberland Joint Health and Wellbeing Strategy.

The strategy has four themes: Giving children and young people the best start in life; Empowering people and communities; Tackling some of the wider determinants of health; Adopting a whole system approach to health and care.

Read the full report

Quarterly Report October – December 2018

As independent champion for people who use health and social care services, we listen to your experiences of using these services.  This report shares the themes from the feedback we received between 1 October to 31 December 2018.

We receive feedback and enquiries by:

  • Talking to people at local community events
  • Telephone calls, emails and social media
  • Surveys
  • Focus groups on specific issues

Healthwatch Northumberland is open to all feedback about health and social care services but respondents to our Annual Survey identified five priorities for specific focus these are mental health services, dementia care services, home care, GP services and access to services.

Between October and December 2018 we had 98 individual pieces of unsolicited feedback and we spoke with approximately 530 people face to face. We attended flu clinics at GP practices in Tynedale, North Northumberland and Castle Morpeth, talking to a wide range of older residents and those with long term conditions and learning disabilities. We were at Morpeth, Berwick, Prudhoe, and Widdrington libraries during Library Week. We also attended “Winter Warmer” and SEND events, the Carers’ Rights
Day at Berwick and spoke at the Belford Parish Council and the Belford Practice Patient Participation Group.

Read the October to December 2018 report in full.

 

Engagement and Insight Officer

We have an opportunity for an Engagement and Insight Officer to join the Healthwatch Northumberland team.

Engagement and Insight Officer

Full time

Permanent dependent on funding

£23,685

Based in Hexham with travel across Northumberland

Closing date: midnight Wednesday 12 June 2019

Interviews will be held on Friday 21 June in Hexham

 

Could this be you?

  • Are you passionate about improving local NHS and social care services?
  • Do you enjoy talking to people and listening to their experiences?
  • Do you write and present in an engaging and insightful way?

Healthwatch Northumberland is the independent champion for health and social care across the county.  By joining Healthwatch Northumberland’s skilled and enthusiastic team you will have the opportunity to use your communication skills to give a voice to people who use those services, influence positive change to services and help meet the health and social care needs of our communities.

Below you will find the Application Form, Job Description and a link to our latest Annual Report.

If you would like an informal discussion about the role and Healthwatch Northumberland, contact Derry Nugent, Project Coordinator: derryn@healthwatchnorthumberland.co.uk, 03332 408468.

 

 

Application Form

Engagement and Insight Officer – Job Description

Annual Report 2017/18

Annual Survey 2019 Headlines

We had a 35% increase in responses to our annual survey this year; thank you for taking part. We had responses from all area of the county apart from just one or two postcodes. 64% of people said that overall, their experience of care services in the past 12 months had been good or excellent, whilst 13% described their experience as poor – a similar figure to last year. The main themes to emerge are:

  • GPs – many favourable comments but appointments are still a concern, in terms of availability rather than the process of getting them.
  • Communication within and between services causes concern across all services
  • Fewer concerns reported about Patient Transport than last year
  • GP services and mental health services remain a priority for people
  • Some concerns around access to services

A full report will be available soon.

Healthwatch logo and people icon

Come and Work with Us!

We are recruiting for an Engagement Officer to join our enthusiastic and effective team.

 

£23,685.56 (pro rata £13,443.15)

Part time 21 hours a week

Permanent dependent on funding

Closing date midnight  Thursday 11 April  2019

Based in Hexham with travel across Northumberland

 

Healthwatch Northumberland is the independent champion for health and social care across the county.  Our aim is to give a voice to people who use those services, influence positive change to services and help meet the health and social care needs of the population.

Health and social care are never far from the news and it’s an area that affects most of us.  Joining Healthwatch Northumberland will give you the opportunity to work as part of a skilled and enthusiastic team making the voice of local people heard.  It’s a busy time and you can help make a difference.

If you would like an informal discussion about the role and Healthwatch Northumberland, contact Derry Nugent, Project Coordinator: derryn@healthwatchnorthumberland.co.uk.

 

Job Description

Application Form

What Would You Do logo with young woman image

NHS Long Term Plan – What Would You Do?

Watch Project Coordinator Derry talking to Hexhamtv about the NHS Long Term Plan and how you can get involved.

 

With growing pressure on the NHS – people living longer, more people living with long-term conditions, and lifestyle choices affecting people’s health – changes are needed to make sure everybody gets the support they need.

The government is investing an extra £20 billion a year in the NHS. The NHS has produced a Long Term Plan, setting out all the things it wants health services to do better for people across the country. Now the NHS needs to hear from you about what those changes should look like in your community.

The Long Term Plan sets out what the NHS wants to do better, including making it easier for people to access support closer to home and via technology, doing more to help people stay well, and providing better support for people with cancer, mental health conditions, heart and lung diseases, long-term conditions, such as diabetes and arthritis, learning disabilities and autism, and for people as they get older and experience conditions such as dementia.

 

We’d like to hear from you so that we can tell the NHS what you think.

What would you do to give people more control of their care?

 

  • How would you help people live healthier lives?
  • What would make health services better?
  • How would you make it easier for people to take control of their own health and wellbeing?
  • What would you do to make support better for people with long-term conditions?

You can tell us what you think here.

Easy Read Version

BSL Version

What would you do to give people better support?

 

Your local NHS needs to hear from you about how it can provide better care for people living with conditions such as cancer, mental health conditions heart and lung diseases, diabetes, arthritis, learning disabilities, autism, and dementia.

You can tell us your thoughts here.

Find out more about how Healthwatch is helping people get involved in the NHS Long Term Plan here.

 

Young Woman in a street

Where to go for support when you have an eating disorder

This Eating Disorder Awareness Week, Healthwatch looked at what young people have told us about their experiences, and where to go for support if you need help.

According to Beat Eating Disorders there are an estimated 1.25 million people in the UK with an eating disorder.

Eating disorders are complex mental illnesses that anyone can develop, no matter their age, gender or background.

In Northamptonshire, Healthwatch surveyed over 2,000 young people aged 9-24 to find out more about their knowledge and experience of eating disorders.

Through their work, they found that:

  • Just under 80% knew what an eating disorder was
  • Over half didn’t know where to go for support
  • 39% didn’t know about any specific services for children and young people
“It was a struggle and it is a constant struggle; you do not know who to turn to get help for your child and there are not enough people who know enough about eating disorders.”
— Parent talking to Healthwatch Northamptonshire

Where to go for support

  • Visit your GP
    If you think that you have an eating disorder you should visit your local GP. They will ask you about your eating habits and lifestyle. If they think that you might have an eating disorder they will refer you to a specialist.
  • Talk to a friend or family member
    It can be very hard to admit you have a problem and ask for help. Start by talking to a friend or family member. You could even bring them with you to your appointment to make you feel more comfortable.
  • Talk to an advisor 
    Beat – The UK’s Eating Disorder Charity – has advisors who can talk to you about the different types of eating disorders, and provide information about recovery and the support available to you. Take a look at their website or contact them using the details below:

Adult Helpline: 0808 801 0677

help@beateatingdisorders.org.uk

Youthline: 0808 801 0711

fyp@beateatingdisorders.org.uk

What should services do to help?

  • Provide quicker access to support. According to the Care Quality Commission, 27% of people with an eating disorder wait 11 weeks or more to get the right support.
  • Raise awareness of eating disorders and make information about local treatment and support easy to access.
  • Offer more information about support groups to help people support a friend or sibling struggling with an eating disorder.
a woman answers questions from another woman with a clipboard outside a hospital

Annual Survey 2019 – Share your Experiences

We would really like to hear about your experiences of health and social care services in Northumberland over the last year, through our annual survey. You can share your thoughts and experiences as a patient or as a carer. Your feedback will help us set our work priorities for the coming year. Knowing what is important to you helps us to work more effectively on your behalf. We can also look at trends and themes year on year, seeing what has changed and what remains important to people.

You could also be in with a chance of winning one of three prizes when you take the time to tell us about your experiences.

We realise there are a lot of surveys out there from organisations asking for your feedback, but this really does help us to find out what matters to people.

Please help us ensure that the health and social care needs of the people of Northumberland are heard, understood and met by those responsible for commissioning and delivering services.

Thank you for your support.

Complete the Annual Survey 2019

People talking at a Healthwatch event

Join us! Engagement and Research Officer Vacancy

Engagement and Research Officer

Healthwatch Northumberland

 

  • Part time – 25 hours a week
  • £23,685 pro rata – £16,003
  • Permanent dependent on funding
  • Closing date midnight Friday 15 March 2019
  • Interviews will be held on 27 March 2019
  • Based in Hexham with travel across Northumberland

Healthwatch Northumberland is the independent champion for health and social care across the county.  Our aim is to give a voice to people who use those services, influence positive change to services and help meet the health and social care needs of the population

Health and social care are never far from the news and it’s an area that affects most of us.  Joining Healthwatch Northumberland will give you the opportunity to work as part of a skilled and enthusiastic team making the voice of local people heard.  It’s a busy time and you can help make a difference, especially if you have experience in gathering data and producing engaging information and reports.

If you would like an informal discussion about the role and Healthwatch Northumberland, contact Derry Nugent, Project Coordinator, on: 03332 408468 or email: derryn@healthwatchnorthumberland.co.uk.

 

Job Description and Person Specification

Healthwatch Northumberland Strategic Plan

Application Form