Changes at Cambois Surgery

Clinical services at Cambois Surgery – part of The Gables Medical Group  – have had to reduce over the past few months due to Covid-19 and GP services have moved to the main Gables site at Bedlington Station. The Medical Group is considering the permanent closure of the branch and relocation of the Cambois dispensary to the Bedlington site.

All patients have been written to and have been asked to share their views, via:

  • A Teams session on Wednesday 20 January at 11:00am or Sunday 24 January at 11.00am. Please email a84013@nhs.net if you wish to attend
  • The comments boxes located in both surgeries
  • A letter to the surgery (Cambois Surgery, Blyth NE24 1QS)
  • A telephone call to the Practice Manager on 01670 829889

Answers to some possible questions can be seen below. If you have any more queries you can email them to a84013@nhs.net.

The Gables Medical Group is working closely with NHS Northumberland Clinical Commissioning Group, NHS England, local councillors and Healthwatch Northumberland during this period as it explores this potential move. Once the engagement with patients has ended, feedback will be reviewed and options going forward will be considered. The results of all this, and what happens next, will be shared in the spring.

Q&A for Patients

Why is the dispensary closing?

The dispensary is not closing, just relocating temporarily to the Bedlington site

Where will the dispensary be located?

Within the Gables main site at Bedlington, just through the main entrance there is a service hatch on the left hand side

What is the telephone number to order prescriptions?

Within opening hours, the number is remaining the same: 01670 823917. If dispensary is closed then ring 01670 829889

What if I can’t travel to Bedlington?

There will be a weekly delivery service if required.  This will only be for vulnerable patients who cannot access Bedlington and do not have anyone to collect on their behalf

Will I have to pay for delivery?

No, delivery will be free

What are the dispensary opening hours?

Monday to Friday, 8:30am – 12.00pm. However, collection pick up can be arranged within the Bedlington opening hours of Monday to Friday 8:30am – 6.00pm

Why is the service not staying in Cambois?

Unfortunately the building does not meet clinical requirements

Are alternative premises in Cambois being looked at?                                                                                     

Yes, we are working with Northumberland CCG to relocate the dispensary

What if I need an emergency supply of my medication?

Telephone 01670 823917 or 01670 829889 Monday to Friday 8:30am – 6.00pm

Will I still get the same service at Bedlington?

Yes, there are no changes to services provided.  The surgery is aware of infrequent public transport, so can provide appointments around these times. Please inform the receptionist of this

When is the dispensary going to move?

The relocation is planned to happen by 31 March 2021

How long before the dispensary re-opens in Cambois?

This will depend how quickly suitable premises can be found

How patients be kept informed?

By letter, posters, Teams meetings and social media

 

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