Citizens Advice Northumberland Changes to Services

Face to face advice services are suspended until further notice. This includes all drop in/appointment service, outreach services and face to face help to claim, debt, energy and health advice service.

Face to face resources have been shifted to telephone and digital services operating from all premises in small clusters and where possible from home in order to minimise the risk of infection spreading.

Citizens Advice services will be available to all for whatever they need, but will be focused on those clients requiring advice on welfare benefits, debt and budgeting advice, housing and employment, energy and health. Please check website information before calling where possible to reduce waiting times on the phone and use the Google form on the website.

During this time services can be accessed in the following ways:

Clients requiring advice on any of general enquiry areas Adviceline Service 9.30am-4.30pm Mon-Fri.

Telephone 0808 278 7944


Clients requiring advice on debt/money/financial capability 01670 339960

text “DEBT” to 81400 and we will call you back


Clients requiring advice on energy/fuel poverty 01670 339660


Clients requiring advice on FBD employability service  


Emergency Partner referral 01670 339960
For general Covid-19 information, updates or those can self-help NCAB website

National Citizens Advice website


Webchat advice service available on all enquiry areas


Macmillan Benefits Advice

National Citizens Advice website


01670 339985

Universal Credit Help to Claim Service can be accessed in the following ways Citizens Advice Universal Credit Adviceline 9.00-5.00pm Mon-Fri Telephone 0800 1448444 Webchat Get help applying for Universal Credit

Textphone 0800 144 8 444

Non-urgent partner referrals or client requests for callbacks or advice Access to our partner and client advice via our websites email advice form