Dental services in Berwick

With the MyDentist practice in Castlegate closing at the end of September 2022, we have been hearing concerns from patients in Berwick about the provision of NHS dental services.

NHS England has given us the following messages for residents of Berwick and the wider area.

  • NHS England is acutely aware of the difficulties patients are experiencing in accessing NHS dental care following the closure of the practice in Berwick.
  • NHS England is looking at short term solutions to increase access for patients requiring urgent dental care whilst it works on the longer-term solution of securing a new NHS provider in Berwick, both of which are dependent on the availability of the dental workforce.
  • Berwick has not been forgotten and NHS England is trying hard to find alternative dentists or services to fill the gap. This includes approaching dentists in other parts of the county to see if they can offer any additional capacity.
  • In the meantime, the best advice is to use NHS111 for urgent or emergency treatment. If after clinical triage, your dental problem is not assessed as being clinically urgent, you will be asked to contact an NHS dental practice and/or given self-care advice until an appointment can be offered.
  • When contacting an NHS dental practice it is important that you tell the practice up front what the problem is so that they can determine the urgency of the dental need. NHS England is asking dental providers to prioritise those patients in greatest need into their available appointment slots.
  • NHS dental providers will soon be required update the NHS website with availability of NHS provision as part of some recently announced reforms.
  • Other changes to come out of the dental contract reform programme include making it easier for practices to use the skills of dental therapists and hygienists to undertake some of the work currently done by dentists. This will free up dentist time to focus on patients with more complex treatment needs.
  • The frequency in which you need to attend a dentist for a check-up is based on your oral health – if your teeth and gums are healthy, you may not need to attend as often and this could be up to two years for those with good oral health.

Here at Healthwatch Northumberland we will continue to monitor the experience of patients in the area, make NHS England aware of ongoing issues and press for positive outcomes.

If you would like to tell us about your experiences of dental services please get in touch.


2 replies
  1. John Thomson Malone
    John Thomson Malone says:

    Because the Berwick practice was closed down i had to have a tooth removed, because that is all an emergency dentist will do. Im 64, not many teeth to soare and another cavity getting larger. I will lose another tooth soon if regular dentists are not made available.

  2. Freda
    Freda says:

    I attended Tweedmouth NHS clinic after I paid £51 pounds over the phone I then had to pay £30 for X-l tried to make appointment for teeth cleaning I paid about £40 for this and then told appointment would be in January

    On returning home I asked for repayment of the £40 and I received this

    My complaint is this how can a private practice exist in a NHS building no wonder they have no room for NHS patients, the same telephone number ,same waiting room, same receptionist same clinic equipments
    No wonder there is no room for NHS patients .I am now registered with a Denplan dentist

Comments are closed.