Feedback Report January to March 2021

Health and Social Care Feedback Northumberland January to March 2021

Part of our role here at Healthwatch Northumberland is to listen to people’s experiences of using NHS and social care services. This feedback is passed on to those providing and paying for services, so that they know what is working well for people living in Northumberland, and what could be better.

Our signposting and information service can help with all kinds of queries and issues, from finding a new GP or dental practice, helping people access services or raise a concern, to getting support with a particular condition.

This report shares a summary of the feedback collected from January to March 2021. During this period, we have continued to work in different ways due to the continuation of the Covid-19 pandemic. The next report will cover April – June 2021.

Between January and March 2021, we received feedback from 106 individuals from talking to people at online engagement events, telephone calls, emails, our website, social media, and other sources. We signposted 18 of these people to services.

This report looks at who we are hearing from across the county, presenting a summary of general respondent demographic information. Demographic information includes location, gender, age, and whether the respondent is sharing their own health and social care experience or speaking on behalf of a friend or relative.

We also look at the general sentiment of comments, with specific reference to the service type (e.g. primary care, secondary care, mental health, social care), as well as whether the feedback relates specifically to quality of care or access to services.

Healthwatch Northumberland Feedback Report January to March 2021