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Healthcare Services and Information

The NHS website has a comprehensive search facility where you can locate hospitals, GP surgeries, dentists, opticians, pharmacies and more. There’s also information on health conditions, medicines, treatment; anything to do with NHS services.

Home Care and Care Homes

For an up to date list of care homes for older people in Northumberland please visit the  Northumberland County Council website. For advice on social care and support see the NHS website.

Check if you’re eligible for help with NHS costs

You might be able to get help to pay these NHS charges:
  • NHS prescriptions
  • NHS dental treatment
  • sight tests, glasses and contact lenses
  • travel to receive NHS treatment
  • NHS wigs and fabric supports

You can check what help you could get and what to do next.

It takes just a couple of minutes to find out with the NHS Eligibility Checker

Serious emergencies include:

  • Suspected stroke
  • Loss of consciousness
  • Persistent and severe chest pain
  • Sudden shortness of breath
  • Severe abdominal pain
  • Severe blood loss
In these cases call 999 for an ambulance or go to the Northumbria Specialist Emergency Care Hospital (NSECH) in Cramlington.
As of August 2020, the NHS is asking people to not to turn up at A&E or urgent care for non-emergencies, before first calling 111 or speaking to a GP or pharmacist.

Urgent Care

There are urgent care centres at Hexham, North Tyneside and Wansbeck General Hospitals, providing care for less serious conditions. Hexham and Wanseck urgent care centres are open open from 8.00am to 10.00pm and North Tyneside is open from 8.00am to 12 midnight.  The NHS is advising patients to call 111 before attending an urgent care centre, or for urgent medical advice any time.

These centres treat conditions such as:

  • Minor head, ear or eye problems
  • Broken nose or nose bleed
  • Sprains, strains, cuts and bites
  • Children’s minor injuries and ailments (for children, in particular babies, it’s advisable to call ahead by using the free NHS 111 service)
  • Minor fractures or broken bones
  • Abscesses and wound infections

Out of hours

If you need medical help out of hours when your GP surgery or dentist is closed, call 111 for advice.

111 is the NHS non-emergency number. It is free to use from both landlines and mobiles. You will speak to a trained advisor who is supported by healthcare professionals.

They will ask you a series of questions to assess your symptoms and direct you to the best medical care for you. NHS 111 is available 24 hours a day, 365 days a year.

A number of pharmacies across Northumberland have longer opening hours, giving you late night access to expert advice and medication.

You can see details of when local pharmacies during Bank Holiday here.

Support services, groups and information

Mental Health and Dementia

Samaritans are available 24 hours a day, 365 days a year, to listen to you and help you talk through your concerns, worries and troubles.

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Talking Matters Northumberland offers a free psychological treatment, support and recovery service for the people of Northumberland over the age of 16 for depression, anxiety, stress and other mental health related problems.

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Support when you are experiencing mental health problems or going through a difficult time in your life. Tyneside and Northumberland Mind aims is to help you live the best life you can, whatever challenges you face, by offering informal one to one support, groups and counselling.

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Cygnus Support helps people in Northumberland to improve their mental health and wellbeing.

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Shout is the UK’s first free 24/7 text service for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

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SANE is a leading UK mental health charity, working to improve the quality of life for anyone affected by mental illness.

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PAPYRUS is the national charity dedicated to the prevention of young suicide.

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Increasing awareness and understanding of depression.

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A growing movement of people changing how we all think and act about mental health problems.

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NIWE aims to help people in the North East* whose lives are affected by eating distress, or eating disorders.

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Providing opportunities for people with learning and other disabilities to learn through challenge and well-managed risk, doing meaningful work, having fun and with a sense of personal autonomy.

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Contact can help with professional support such as one-to-one counselling or simply provide a place where you can relax and socialise with people who understand the problems associated with mental health conditions. The group also provide organised activities.

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Higher Ground Allendale is a social enterprise using gardening to increase wellbeing. It aims to improve mental health and to support social inclusion by promoting meaningful activity, peer support and exercise through gardening in a safe and positive environment.

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Alzheimer’s Society is the only UK charity that campaigns for change, funds research to find a cure and supports people living with dementia today.

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Dementia UK provides specialist dementia support for families through its Admiral Nurse service.

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Pre and post bereavement support for adults and children living in Tynedale, Ponteland and West Northumberland, whether they have been touched by hospice care or not.

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Offering care and support to people living with life-limiting illnesses such as Cancer, heart disease, lung disease, Parkinson’s disease, Motor Neurone disease, and advanced dementia, and their families and carers.

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For people suffering with an eating disorder or experiencing symptoms and those close to them. Offering a helpline and support groups.

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A Berwick-based organisation helping to provide essential support and counselling for better mental health and positive futures for communities in the local area.

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Condition Specific

The Northumberland Cancer Support Group is a completely voluntary self-help organisation. They  offer a gentle, holistic approach to cancer which does not conflict with conventional medical treatment, recognising that each person touched by cancer responds in their own unique way, and respect their right to choose what feels right for them.

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Cancer Support UK provides practical and emotional support to people living with cancer, both during and after the treatment period.

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Macmillan provide physical, financial and emotional support to those with a cancer diagnosis to help you live life as fully as you can.

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A well established local charity that provides advice and support services to blind and visually impaired people to enable individuals to gain the knowledge, confidence and skills necessary to increase independence and fulfil life potential.

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Offering support to those with hearing loss and their families across the North East. Deaflink North East provides some services and can signpost you to others.

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One of the UK’s leading sight loss charities and the largest community of blind and partially sighted people

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A national charity with the aim of preventing lung disease by campaigning for positive change in the UK’s lung health, raising awareness about lung disease, the dangers that cause it, and how to look after your lungs.

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Carrying out research into all heart and circulatory diseases and the things that cause them, plus support and advice.

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The national organisation for Multiple Sclerosis research, support and information.

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A Parkinson’s charity that drives better care, treatments and quality of life.

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Supporting people with hearing loss, deafness and tinnitus.

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NCBA is a voluntary organisation working for visually-impaired people throughout Northumberland. Services include clubs and support groups, voluntary home visiting and an information and advice service.

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Improving care and support for people with MND, their families and carers.

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Supporting people to rebuild their lives after stroke.

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Overcoming MS educates, supports and empowers people with multiple sclerosis in evidence-based lifestyle and medication choices that improve health outcomes.

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Offering a range of social, emotional, mental and physical care and support to people dealing with cancer.

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Transport Services

The North East Ambulance Service provides pre-planned non-emergency transport for patients who have a medical condition that would prevent them from travelling to a treatment centre by any other means, or who require the skills of an ambulance care assistant during the journey.

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Dial-a-Rides are scheduled bus runs across Tynedale and beyond, that pick you up at your door and take you to a specific destination; ideal for shopping, appointments, social visits etc.

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Getabout is a scheme for people who have difficulty getting around Northumberland and beyond, operated by Adapt (NE) in partnership with Northumberland County Council.

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Daft as a Brush Cancer Patient Care offers staffed custom-made vehicles to transport outpatients, free of charge, to and from Hospital who are undergoing chemotherapy and radiotherapy cancer treatment.

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Berwick cancer Cars provide free transport to any cancer sufferer to all major hospitals in the area including Wansbeck, Newcastle, Borders General and Edinburgh for any cancer related appointment.

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Hospital transport service for those with a life limiting illness. More details on eligibility at the website.

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NHS Advice, Complaints and Feedback

The Patient Advice and Liaison Service (PALS) can provide you with confidential advice and support if you have any concerns or queries about any aspect of your care.

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Care Opinion is a place where you can share your experience of health or care services, both positive and negative, and see other people’s stories too.

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If you need to raise concerns or make a complaint about NHS healthcare you have received, Independent Complaints Advocacy Northumberland (ICAN) is here to help.

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Ageing Well

Age UK Northumberland offers many services to support, enable and inspire you to live well and thrive in your local community.

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As well as offering regular friendly contact and a strong campaigning voice, Independent Age can provide you and your family with clear, free and impartial advice on the issues that matter: care and support, money and benefits, health and mobility.

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Since 2006 the Golden Guide has been helping over 50s enjoy life by discovering the broad range of opportunities, services and facilities in their local area. It has also become a trusted way to find expert help and practical support with all kinds of problems that crop up in daily life.

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Re-engage (formerly Contact the Elderly) organises monthly Sunday afternoon gatherings for small groups of older people aged 75 and over who are dealing with loneliness and social isolation.

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The Silver Line is a free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

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Special Educational Needs and Disabilities

Providing community based support for children and young people with disabilities, additional and complex needs, aged between 6 and 19 to access leisure and social activities.

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Supporting families with the best possible guidance and information.

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Dyslexia North East seeks to promote knowledge, skills and understanding of dyslexia. To inspire and support dyslexics and enable them to achieve their full potential.

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A Cramlington based charity  supporting families from the whole of the North East who are living with autism.

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Providing a range of information, advice and support services relating to all aspects of disability.

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Headway Arts in Blyth specialises in participatory arts with disadvantaged groups including learning disabled people of all ages.

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Mencap is passionate about changing the world for everyone with a learning disability.

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In addition to practical support, Sense also offers information to families and campaign for the rights of people with complex disabilities to take part in life.

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Scope is the disability equality charity in England and Wales, providing practical information and emotional support when it’s most needed.

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