The NHS in Northumberland was awarded ‘vanguard’ status by NHS England in 2015, after being chosen as one of eight areas across the country to take a national lead on transforming care for patients. Over the last year, the Northumberland Vanguard has introduced three new models of care across the county to transform local services:
1. Implementation of new access models across all GP practices including frequent attendees and long term conditions
2. Blyth Enhanced Care Model where multidisciplinary teams work with patients with complex needs to avoid admittance into emergency care
3. Integrated pharmacy service where pharmacists work in the community as part of multidisciplinary teams with complex care patients and in care homes
To ensure that pathways of care are designed around people’s needs and informed by what people are saying about accessing NHS services, an evaluation of these new models of care is being carried out. Northumberland CCG has commissioned independent research agency, Explain Market Research, to gather feedback from staff, patients and carers to establish how these models have impacted on these three key groups.
An online survey to seek peoples’ views about how they currently access GP and pharmacy services can be accessed below. The survey will run throughout August and September.