Home care provision in Coquetdale
This report is the result of joint work between Carers Northumberland, the Coquetdale Carers and Service Users Group and Healthwatch Northumberland looking at the issues of providing Home Care services in the Coquetdale area.
Based on two surveys carried out in 2018, it shows the key concerns and expectations of people who use services and their carers are communication and continuity of service. It also clearly highlights the challenges faced by agencies providing health and care services in a rural area.
We are pleased that Northumberland County Council’s Adult Social Care commissioner was actively involved throughout the process and responded positively to the process and findings and we welcome the progress reported by Age UK Northumberland.
However, the main thank you is to Cathy Jacobs of the Coquetdale Carers and Service Users Group who organised and analysed the surveys and most importantly set the tone for the work from the beginning of raising concerns but at the same time providing insight and suggestions for making things better.