Share your views on NHS Interpreting Services

The interpreting arrangements in primary care from NHS England end on 30 September 2020 and it is asking for your views on what has worked well and what could be improved. Your feedback will be used to shape how these services will be delivered in the future.

There are two sessions. One for patients who have used a spoken word interpreter at their GP, dentist, pharmacy or optometrist since April 2018 and one is for people who have used a non-spoken word interpreter at one or more of these services. The sessions are also for those who haven’t used an interpreter in this time but may need to use one at an appointment in the future.

 

Patient Listening Event – Spoken Word Interpretation

Wednesday 25 March: 6.00pm – 9.00pm

Cathedral Suite, Emirates Riverside Stadium, County Durham DH3 3QR

 

Patient Listening Event – Non-spoken Word Interpretation

Thursday 26 March: 6.00pm – 9.00pm

Cathedral Suite, Emirates Riverside Stadium, County Durham DH3 3QR

 

 

What will the format of the session be?

An NHS England representative will give a short presentation on the planned changes to interpreting services in 2020/21. Attendees will then be asked to work in small groups to discuss and note down their personal experiences of interpreting services in primary care. Feedback will be used to answer the questions:

What has worked well?

What needs to be improved?

What are the things which matter to you most when using interpreters?

 

Tea, coffee and snacks will be provided. There are 100 places on each session and you can book on by emailing: englandphadminwf4@nhs.net with your name, the area you live and the number of places you would like to reserve (up to six). Please use either ‘patient listening event – spoken’ or ‘patient listening event – non-spoken’ as the email subject.