annual survey Archives

Posts

Healthwatch Northumberland annual survey 2024

Tell us what you think!

March 25, 2024/0 Comments/in News, Projects/by Claire Jackson

Healthwatch Northumberland Annual Survey 2024

Every year we ask you to rate the NHS and social care services you and your family have used, in our short annual survey. Your answers help us to see how satisfied people living in Northumberland are with their experiences of care over the last 12 months, and if people are more, or less happy with services compared to previous years.

We’d also like your thoughts on where we should focus our work in the coming year. In previous years we’ve asked the open question, ‘Which services do you want us to focus on?’ This year we’re asking you to choose two from a list of services we hear about regularly, that you’d like us to focus on. We haven’t included GPs, dentists and mental health services as we know these will stay a priority for at least the coming 12 months and we will continue to focus on these services.

The services we’d like you to choose from are:

Audiology
Support coming out of hospital (hospital discharge services)
Pharmacies/Pharmacy First scheme
Care in the home
Physiotherapy
Issues affecting carers
Hospital services

Please let us know what you think online, or get in touch for a postal copy with freepost return. If you’d like to tell us your views over the phone please call 03332 408468, or text 07413 385275 to arrange a call back. Closing date is 6 May 2024.

Thank you for telling us your thoughts. Together we can make a difference to local health and care services.

Annual Survey: we want to hear from YOU!

January 31, 2023/2 Comments/in News, Projects/by Claire Jackson

Our Annual Survey is a chance to tell us about the health and social care services you and your family have used over the last 12 months.

You can tell us what went well and what could have been better.

We’d also like to hear what would make NHS and social care better, and which services you would like to see improve.

Your views and experiences continue to help professionals understand key local issues and how well services are working for you, your family and our communities.

It’s quick and easy to share your thoughts and experiences in our online survey which has just five questions, or you can get in touch to ask for a paper copy and freepost envelope. If you would like to complete the survey over the phone with one of our friendly team please call 03332 408468, or text 07413 385275 to arrange a call back. Closing date is 28 February 2023.

Thank you for having your say and helping us to help providers know what you think of NHS and social care services in our area.

This survey is now closed.

Join our Annual Conversation

October 21, 2022/in News, Projects/by Claire Jackson

This year, instead of our usual Annual Survey, we’re having an ‘Annual Conversation’. This is a more focused piece of work which will help us hear from people that we don’t hear from as often. We’ll be working with groups and organisations from across Northumberland to hear about people’s recent experiences of NHS and social care services. This is anything from GP and dental services, hospital and ambulance services, mental health services, care homes and care in the home.

Only by hearing what people want and need from services can providers know how to improve care. Speaking to us here at Healthwatch Northumberland is a confidential and anonymous way to get your voice heard and your views taken into account when decisions are being made about services

We also want to hear what went well for people when they used services.

During October and November we’ll be working with Fishermen’s Mission, Escape Family Support, Being Woman, Royal Voluntary Service, Miners Lamp Community Cafe and Hub, Bridge Northumberland and Journey Enterprises, to hear from service users and local communities.

If you would like to tell us about your recent experience of health and social care please share your story. Or ask a question about local services through our Signposting and Information Service.

This piece of work has now closed

Where next? What you told us

September 29, 2021/in News, Projects/by Claire Jackson

Every year we conduct an annual satisfaction survey with the residents of Northumberland to find out what they thought about the NHS and social care services they have used over the last 12 months. We also look at how this compares with the previous years’ results. With 2020-21 being such an exceptional year, due to the Covid-19 pandemic, this year we decided to shift the focus away from looking back over the preceding year and more towards the forthcoming year. Therefore, the aims of this year’s annual survey were to:

• Gain an overview of satisfaction levels with health and social care services in the preceding 12 months

• Gain clear direction from the residents of Northumberland which two health services and which two social care services we should prioritise in our work for the next year and why.

We received a total of 617 responses to our survey of which 199 were via the online version and 418 were paper copies returned via freepost or completed at a face-to-face event.

To leave feedback on services at any time or ask a question of our Information and Signposting Service, please get in touch.

We’re back on the road! Find us in your area

June 18, 2021/in News, Projects/by Claire Jackson

We getting out and about again in communities across Northumberland this summer! We’ll be heading to the venues below with our Annual Survey, goodie bags and information and signposting service, so do stop by to say hello, pick up a survey and some freebies.

Find us at:

Cafe @ Burn Lane, Hexham: Monday 21 June, 11.00am – 1.30pm
Outside the Co-op, Prudhoe: Wednesday 23 June, 9.30am – 12.00pm
Merton Road, Ponteland: Friday 25 June, 9.30am – 12.00pm
Market Square, Haltwhistle: Monday 28 June, 11.00am – 1.30pm
Outside Morrisons, Bedlington: Thursday 1 July, 9.30am – 12.00pm
Ashington Market: Tuesday 6 July, 9.30am – 12.00pm
Berwick Market: Wednesday 7 July: 10.00am – 12.30pm
Outside Bellingham Library: Friday 9 July, 2.00pm – 4.00pm
Morpeth Market: Wednesday 14 July, 9.30am – 12.00pm
Outside Morrisons, Amble: Thursday 15 July, 9.30am – 12.00pm
Outside Concordia Leisure Centre, Cramlington: Monday 19 July, 1.00pm – 3.30pm
Outside The Cheviot Centre, Wooler: Thursday 22 July, 1.00pm – 3.00pm
Blyth Market: Friday 23 July, 9.30am – 12.00pm

Our Annual Survey is a chance to tell us about the health and social care services you and your family have used over the last 12 months

With services working to bounce back from the COVID-19 pandemic, your views have never been more important and can play a crucial role to help us identify and address issues that affect the quality of people’s care.

You can also help us decide where to focus our work in the year ahead.

If you can’t get to one of our events, you can tell us about your experiences at the online survey or you can get in touch to ask for a paper copy and freepost envelope. If you would like to complete the survey over the phone with one of our friendly team please call 03332 408468 or text 07413 385275 to arrange a call back.

Events

Come and talk to us at: Blyth Market

June 18, 2021/0 Comments/in /by Laura Haugh

Healthwatch Northumberland is getting back on the road this summer and we are looking forward to safely getting back out in the community! Come and talk to us about your experience of NHS and social care services and pick up a goody bag.

Our Annual Survey 2021 is running from Monday 21 June to Friday 23 July this year. It is your opportunity to let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

This event will take place at Blyth Market.

See where else you can find us over the next few weeks: Healthwatch Northumberland – Back on the Road