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Where to find hearing loss services

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Audiology services for residents of Northumberland

When accessing audiology appointments there are five general appointments open to patients:

  • First hearing assessment
  • Hearing aid fitting
  • Re-assessment of hearing & fitting
  • Repairs (booked appointments only)
  • Troubleshoot appointments

Consumables (batteries, replacement tubing, tips, cleaning wires) are all available upon request and this can be done in the following ways:

  • Online
  • Telephone: 0191 223 1043
  • Post a request for replacements making sure you include a return address and clearly state what you need, to: The Audiology Department, Freeman Hospital, Freeman Road, High Heaton, Newcastle upon Tyne NE7 7DN

Please note there is currently no drop-in provision for repairs OR consumables.

Appointments may be offered at these sites

  • Alnwick Infirmary (reduced repair service – we recommend a postal request)
  • Battle Hill Health Centre, Wallsend (no repair service)
  • Benfield Park Healthcare & Diagnostic Centre (no repair service)
  • Corbridge Health Centre
  • Cramlington, Manor Walks Shopping & Leisure Centre (some appointments may be diverted to North Tyneside)
  • The Freeman Hospital
  • Morpeth NHS Centre (no repair service & reduced capacity currently, may be diverted to Cramlington)
  • North Tyneside General Hospital
  • Union Brae Surgery, Berwick

The contact number for all locations is: 0191 223 1043.

Email: tnu-tr.audiology@nhs.net

 

Tell us your experiences of accessing audiology services

Action on Hearing Loss logo

Valuing Audiology Report

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Action on Hearing Loss has launched a report about NHS audiology services in England. The report is called Valuing Audiology – NHS hearing aid services in England.

The research into audiology services across the UK has found that 9 out of 10 Clinical Commissioning Groups (CCGs) do not hold a least of one the basic minimum pieces of information to fund their local audiology services. They do not hold information on the following:

• How much money they are spending on audiology
• The number of hearing aids they are fitting
• Whether people are getting the most out of their hearing aids

Without this information it can lead CCGs to make decisions about hearing aids where they do not have the information available thus leaving hearing aids exposed to cuts and rationing.

The report also looks into:

• Access rates (how many people with hearing loss are accessing audiology)
• Whether CCGs adhere to NICE guidelines (the guidelines which show how clinicians should be operating their services and treating patients)
• The future of technology within hearing aid services

Read the report

Action on Hearing Loss logo

Hear to Help Project to Close

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The Hear to Help Project from Action on Hearing Loss will close at the end of April 2019. After this time, hearing aid support will be available directly from NHS audiology services. Please see details below.

 

Hearing Aid Support from NHS Audiology

 

Email: tnu-tr.audiology@nhs.net

Phone for appointments at:

Alnwick Infirmary 01665 626 745
Berwick, Union Brae Surgery 01289 330 333
Corbridge Health Centre 01434 632 011
Cramlington Health Centre  (Manor Walks) 01670 335 311
Hexham General Hospital 0191 223 1043
Morpeth NHS Centre 01670 500 920
North Tyneside Hospital 0191 223 1043

 Weekday walk-in clinic for repairs at The Freeman Hospital, 9.00am to 4.00pm.  For appointments call: 0191 223 1043.

Hearing Loop Symbol

Changes to Audiology Services – Wansbeck General Hospital

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From Tuesday 1 May there will no longer be an Audiology Service at Wansbeck Hospital. The repair service will be relocated to either Newcastle Hospitals @ Cramlington Manor Walks or The Mount in Morpeth. This service will be a booked appointment system. Battery replacements will still be available on a drop-in basis at Wansbeck Hospital.

How can I make an appointment?

To book an appointment, you can call: 0191 223 1043 (press option 2) or you can email: tnu-tr.audiology@nhs.net.

Why is the service changing?

The trust says it wants to make sure it can provide the best service and quality of care. To improve your experience of the hearing aid repairs service, the service has been changed to appointment only. By giving you a set time for your appointment, you can arrive at a
time suitable for you, without having to wait for an audiologist to become available.

Where is the service available?

The service will be available at Cramlington Manor Walks and the Mount in Morpeth.

Cramlington:

Manor Walks, South Mall, Manor Walks Shopping & Leisure, Cramlington NE23 6UL

Parking is available free of charge for a maximumof four hours in three areas:
• Vue Cinema (South Mall)
• Sainsburys (East Mall)
• Asda (West Mall)

Manor Walk Shopping & Leisure can be easily accessed by bus (Arriva & GoNorth East) and train (Northern Rail).
Visit: www.manorwalks.co.uk for more visitor information.

Morpeth:

Morpeth NHS Centre, Dark Lane, Morpeth NE61 1JY

Morpeth NHS Centre is situated off the A1, just off the town of Morpeth town centre. There is no charge for parking at this facility.

If you are affected by these changes we’d love to hear from you. Please get in touch via one of the ways mentioned on our contact page.

Hear to help: Northumberland drop-in hearing aid retubing, batteries and advice

Location                                            Date and time (excluding bank holidays)
Amble Health Centre,                       1st Thursday monthly, 1.30-3.00pm
Percy Drive, Amble,
NE65 0HD

Bedlingtonshire Medical                  1st Monday monthly, 2.00-3.00pm
Group, Glebe Rd, Bedlington
NE22 6JX

Bellingham Medical Practice,           2nd Monday monthly, 10.15-11.15am
Bellingham,
NE48 2HW

Bell View Centre, 33 West                2nd Tuesday monthly, 2.00-3.00pm
Street, Belford,
NE70 7QB

Choppington Disability Group         1st Friday in Feb/Apr/Jun/Aug/Oct/Dec, 10.30-11.30am
Stakeford & Bomarsund
Welfare,Gordon Tce West,
NE62 5UD

Grenville Court, Megstone             2nd Wednesday in Jan/Mar/May/Jul/Sep/Nov, 10.00-11.30am
Ave, Cramlington,
NE23 6UJ

Ponteland Medical Group,              2nd Monday monthly, 2.00 – 3.30pm
Meadowfield, Ponteland,
NE20 9SD

Rothbury Library, Front St,              2nd Friday monthly, 10.00 – 11.00am
Rothbury, NE65 7TZ

Seaton Delaval                                1st Tuesday monthly, 2.00 – 3.00pm
Council Offices, 20 – 22
Astley Road, Seaton Delaval,
NE25 0DG

Further information, please contact the service on: Tel: 01670 513 606,

Mob: 07425 627 821

Email: heartohelp.northoftyne@hearingloss.org.uk

Events

Audiology Cinic drop-in Berwick – Union Brae

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As part of our work to find out people’s experiences of using audiology services, we will be at the audiology clinic in Berwick talking to those using the services. We will be asking people with hearing loss a few questions to find out what is working well for them and what could be improved.

 

Audiology drop-in Alnwick

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As part of our work to find out people’s experiences of using audiology services, we will be at the audiology clinic at Alnwick Infirmary talking to those using the services. We will be asking people with hearing loss a few questions to find out what is working well for them and what could be improved.

 

Audiology drop-in Berwick

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As part of our work to find out people’s experiences of using audiology services, we will be at Berwick Library talking to those using the services. We will be asking people with hearing loss a few questions to find out what is working well for them and what could be improved.

 

Audiology clinic drop-in Corbridge

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As part of our work to find out people’s experiences of using audiology services, we will be at the audiology clinic in Corbridge talking to those using the services. We will be asking people with hearing loss a few questions to find out what is working well for them and what could be improved.

 

Audiology clinic drop-in Morpeth

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As part of our work to find out people’s experiences of using audiology services, we will be at the audiology clinic in Morpeth talking to those using the services. We will be asking people with hearing loss a few questions to find out what is working well for them and what could be improved.

 

Let’s Talk – Audiology Services, Seaton Delaval

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We would like to hear from Northumberland residents about their experience of using local audiology services (services to help with hearing loss) and the aftercare they receive. We are interested in finding out what is working well and what needs improvement.

You can also find us at:

Bellview Centre, Belford: Tuesday 10 September, 2.00pm – 3.00pm
Ponteland Medical Centre: Thursday 12 September, 12.00pm – 1.00pm
Age UK, Ashington: Wednesday 18 September, 10.00am – 11.00am
Adapt (NE), Hexham: Thursday 19 September, 1.00pm – 2.30pm

If you are unable to make one of these sessions and would like to feedback about audiology services, please get in touch with us directly

The Hear to Help Project from Action on Hearing Loss closed at the end of April 2019. Hearing aid support is now available directly from NHS audiology services. Find out where you can get support.

Let’s Talk – Audiology Services, Hexham

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We would like to hear from Northumberland residents about their experience of using local audiology services (services to help with hearing loss) and the aftercare they receive. We are interested in finding out what is working well and what needs improvement.

You can also find us at:

Bellview Centre, Belford: Tuesday 10 September, 2.00pm – 3.00pm
Ponteland Medical Centre: Thursday 12 September, 12.00pm – 1.00pm
Age UK, Ashington: Wednesday 18 September, 10.00am – 11.00am
Seaton Delaval Community Centre: Tuesday 1 October, 10.00am – 11.00am

If you are unable to make one of these sessions and would like to feedback about audiology services, please get in touch with us directly

The Hear to Help Project from Action on Hearing Loss closed at the end of April 2019. Hearing aid support is now available directly from NHS audiology services. Find out where you can get support.

Let’s Talk – Audiology Services, Ashington

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We would like to hear from Northumberland residents about their experience of using local audiology services (services to help with hearing loss) and the aftercare they receive. We are interested in finding out what is working well and what needs improvement. You can also find us at:

Bellview Centre, Belford: Tuesday 10 September, 2.00pm – 3.00pm
Ponteland Medical Centre: Thursday 12 September, 12.00pm – 1.00pm
Adapt (NE), Hexham: Thursday 19 September, 1.00pm – 2.30pm
Seaton Delaval Community Centre: Tuesday 1 October, 10.00am – 11.00am

If you are unable to make one of these sessions and would like to feedback about audiology services, please get in touch with us directly

The Hear to Help Project from Action on Hearing Loss closed at the end of April 2019. Hearing aid support is now available directly from NHS audiology services. Find out where you can get support.

Let’s Talk – Audiology Services, Ponteland

/0 Comments/in /by

We would like to hear from Northumberland residents about their experience of using local audiology services (services to help with hearing loss) and the aftercare they receive. We are interested in finding out what is working well and what needs improvement.

You can also find us at:

Bellview Centre, Belford: Tuesday 10 September, 2.00pm – 3.00pm
Age UK, Ashington: Wednesday 18 September, 10.00am – 11.00am
Adapt (NE), Hexham: Thursday 19 September, 1.00pm – 2.30pm
Seaton Delaval Community Centre: Tuesday 1 October, 10.00am – 11.00am

If you are unable to make one of these sessions and would like to feedback about audiology services, please get in touch with us directly

The Hear to Help Project from Action on Hearing Loss closed at the end of April 2019. Hearing aid support is now available directly from NHS audiology services. Find out where you can get support.

Let’s Talk – Audiology Services, Belford

/0 Comments/in /by

We would like to hear from Northumberland residents about their experience of using local audiology services (services to help with hearing loss) and the aftercare they receive. We are interested in finding out what is working well and what needs improvement.

You can also find us at:

Ponteland Medical Centre: Thursday 12 September, 12.00pm – 1.00pm
Age UK, Ashington: Wednesday 18 September, 10.00am – 11.00am
Adapt (NE), Hexham: Thursday 19 September, 1.00pm – 2.30pm
Seaton Delaval Community Centre: Tuesday 1 October, 10.00am – 11.00am

If you are unable to make one of these sessions and would like to feedback about audiology services, please get in touch with us directly

The Hear to Help Project from Action on Hearing Loss closed at the end of April 2019. Hearing aid support is now available directly from NHS audiology services. Find out where you can get support.