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supporting young women

Berwick Youth Project supporting Period Poverty

49% of girls have missed a full day of school due to their period.

One in ten girls have been unable to afford sanitary wear.

Berwick Youth Project will be offering free sanitary protection for young women aged 13-25 in the area, with donations from the Food Bank @ Berwick Community Trust, The Red Box Project North Northumberland, and Tesco Berwick.  The aim is to provide a safe and confidential environment for girls to collect free sanitary protection.

Look out for our ‘TIME OF THE MONTH’ Logo.  Help us spread the word.

For more information contact Berwick Youth Project.

 

 

 

Healthwatch staff talking to public

Berwick Listening Event – Our Response

Healthwatch Northumberland attended the drop-in session arranged by Northumbria Healthcare NHS Foundation Trust (NHCT), Northumberland NHS Clinical Commissioning Group (CCG) and Northumberland County Council at The Swan Centre in Berwick on 27 September.

We had received feedback from local residents at a number of events earlier in 2018 and shared these with NHCT and the CCG.  At this event Healthwatch Northumberland wanted to hear local residents’ views of the proposals and the ways in which they had been involved in developing them. Healthwatch Northumberland proactively approached was approached by members of the public at the event.  The key themes reported were:

Development of New Hospital

The investment for the development of a new hospital was welcomed by everyone we spoke to. The variations between the proposals in 2014 and the current proposals, particularly but not exclusively, the number of beds were mentioned by most people. The ability to provide end of life care and post-operative recovery services were felt to be compromised by having 16 beds.  People reported that what was happening now is that patients and carers are travelling to other hospitals at great cost and inconvenience.Questions were asked about how the new hospital would cope with the increased population from new housing in the area.

Location

The current proposal was viewed negatively for the location. The Swan Centre site was felt to be too small to accommodate both an adequate hospital and leisure centre.  One respondent described the hospital plans as “a glorified clinic”.  There were concerns about access by public transport and parking and the loss of a children’s play area as a free public amenity.

Integrated service

There was no support voiced for an integrated health and leisure centre.  There were varied interpretations of what ‘integrated’ meant – either one building with one door, two buildings on the same site with or without coordination of services and referrals.  People were unable to say what benefits an integrated service would bring for them.

There was uncertainty that the space allocated for the Union Brae GP practice was adequate.

Services

The list of services to be offered at the new hospital raised several concerns mostly with the assertion that they represent the services currently offered and therefore there will be no reduction in the level and range of services.  One person described the list as “what is now is not what it was”.

There was questioning about why services were offered at Alnwick or other hospitals rather than Berwick.  People were not clear if there were clinical or organisational reasons.  There were reported experiences of this being the choice of specific doctors.

The service that was most often mentioned as being problematic was pre-assessments.  There was general concern that while this is listed as a service currently offered monthly at Berwick, in reality people have to travel to Alnwick.  As the appointments are short this was felt to be a huge impact for patients and carers in terms of time and cost.

The availability of outpatient appointments at Berwick was felt to be largely irrelevant as appointments at other hospitals were offered more quickly.  This was seen as patients in Berwick having no real choice, inconvenient and costly.  This was exacerbated by reported incidents of appointments at other hospitals being cancelled at short notice or when the patient had arrived or to find the appointment was not as anticipated – e.g. not a consultant appointment.

There was some acceptance that a full accident and emergency service would not be offered again.  People reported difficulties with the Minor Injuries Unit being unable to deal with their case through not having the necessary equipment or clinical staff or having to call an ambulance which was then delayed.  The reliability of the ambulance service in the Berwick area was mentioned as a factor in the confidence in a Minor Injuries service; one respondent said “if we don’t have an A&E we need a good ambulance service.”  Another person suggested between midnight and 8am there is a need for something “to see you through until the ambulance arrives”.

Specific concerns were made about the removal of audiology and ophthalmic services.  The removal of endoscopy equipment was especially keenly felt as the equipment had been purchased through acts of local philanthropy and fundraising.

Engagement

Concerns were made about the timing and process of involving local people in the development of the proposals.  The delay from 2014 and the changes between the two sets of proposals were noted and requests for the differences to be explained.

While the overall investment was welcomed, mention was made of what other options were considered and how the final services list had been determined.  One person commented “What else could the money buy?  We don’t know”.

Comments were made about the flow of information with many people saying they were not aware of the proposals until it was raised via Facebook.  When asked what communication methods they would like to see used for such developments suggestions included  ‘town hall’ style public meetings timed for evenings and weekends as well as during the day.  Advertising via local networks of voluntary and community organisations was mentioned and one resident said ‘Post Offices still work’ meaning a direct mail shot.

Language was also mentioned with a preference not to use phrases such as ‘integrated service’ and ‘engagement’ without explanations.

Suggestions received about the 27 September meeting included a presentation in addition to the information boards, as due to the numbers attending it was difficult to read and digest the information.  The wrap around section in the Berwick Advertiser was not viewed as helpful as it came out on the day of the session so did not help advertise the event or give people time to consider the information.  Overall people found the purpose of the session unclear as it followed an Overview and Scrutiny Committee where it was felt a decision had been made.

Conclusion

The feedback about Berwick Hospital proposal gathered by Healthwatch Northumberland on 27 September supports the feedback gathered from earlier engagement about the choice of bringing together health and leisure services.

The additional information about the process of engagement throughout the process suggests that people who attended the 27 September meeting felt that they would have liked more information on some key questions at an earlier stage of the process and via more diverse communication methods.

We would welcome the opportunity to reflect and discuss these points with NHCT and the CCG and how it will help to shape future engagement exercises in this and other situations.

We also attended the Union Brae Surgery Flu Clinic on 29 September and will pass on feedback received there in due course.

 

Berwick Hospital

Stand-alone hospital pledged for Berwick

Northumbria Healthcare today announced plans to construct a separate – stand-alone – hospital in Berwick as a replacement for the current Infirmary. The decision comes as a result of feedback from the public and Northumbria Healthcare public governors. It replaces previously announced plans for a joint development with Northumberland County Council on a single site at The Swan Centre.The following is a statement from Northumbria Healthcare website.Integrated working with partner agencies, such as the county council will proceed where appropriate but all the services will not be  co-located on a single site. Full details of the new plan are not yet available but intensive discussions are on-going with further announcements expected in the near future.Jim Mackey, chief executive at Northumbria Healthcare said: “When we announced plans for a joint – integrated – site it was our intention that Berwick has a new and modern hospital – this remains the case. Equally, we are fully committed to investing £25 million in the project. However, we are also committed to working with the community to make sure their particular concerns are addressed.

“Feedback from the public – and from our elected public governors – has been unequivocal on the question of co-location: they don’t want it. As such, we will now move forward with a separate site.”

Much of the feedback received from the public related to the provision of services at the proposed new Infirmary – with particular concern that there wasn’t enough on offer.

Jim Mackey responded:

“Service provision at Berwick is something we take very seriously and wherever possible we are committed to bringing care as close to home as possible. Following feedback from the community it’s clear we need to reflect on this further. For instance, we don’t want people travelling for routine – relatively simple – procedures like pre-operative assessments. Equally, wherever possible, we need to make much more of an effort to offer more appointments at Berwick Infirmary to local residents. In both cases, we accept we could and should have done more and are committed to doing so in future.”

The report of the work undertaken by Healthwatch Northumberland around this can be read here.

graphic representing germs

Flu Clinics

The engagement team are attending flu clinics at Union Brae Surgery in Berwick and Greystoke Surgery on Saturday 29 September, asking patients about their experiences of health and social care in general, and GP services in particular. We will also be present at the flu clinics at The Sele Practice in Hexham on the mornings of Tuesday 2 and 9 October. Come and talk to us on our stand in the surgeries – look out for the green polo tops!

Berwick towin from the bridge

Berwick Hospital Drop-in Session

People are being invited to a drop-in session next Thursday 27 September, to give their views on plans for hospital and leisure development in Berwick.

Representatives from Northumbria Healthcare NHS Foundation Trust and Northumberland County Council will be at The Swan Centre from 10.00am to 12.00pm to listen to people’s views and answer any questions.

A spokesperson for the trust and council says: “We’re fully aware that some local people have concerns about co-locating a hospital and leisure centre on one site and we’d encourage residents to come along and talk to us about them so we can better understand how they feel.

“Ahead of the session we’d like to reassure people that the funding for the new hospital is secure as is the funding for the new leisure centre. We look forward to meeting people on the day.”

Visit the Northumbria Healthcare NHS Foundation Trust website for more information.

Berwick Hospital

New Berwick Hospital Plans Approved

Health leaders in Northumberland have approved plans for a new state-of-the-art hospital for Berwick. The move has been approved by the leadership of Northumbria Healthcare NHS Foundation Trust and NHS Northumberland Clinical Commissioning Group in their individual board meetings, which took place at the end of last month.

The development is being planned on the existing Swan Centre for Leisure site and will include upgraded leisure facilities.

This development of a new integrated health, social care and leisure facility requires further approval from Northumberland County Council and there will be further opportunities for the public to have their say.

View of Berwick town from the bridge

Berwick Hospital Proposals Engagement

As part of the consultation process, Healthwatch Northumberland was asked by NHS Northumberland Clinical Commissioning Group to hear from certain groups of people about the proposed sites and idea of a joint hospital and leisure centre in Berwick.

We spoke to 90 individuals through activity with a number of local voluntary groups and week long information stands set up in both Wooler and Berwick. People were shown maps of the proposed site locations and asked to choose a preferred location for the new hospital, and if they were in favour of a combined leisure centre and hospital.

Read the full report.

 

Hospital Corridor

Berwick Hospital Proposal Listening Events

NHS Northumberland Clinical Commissioning Group (CCG) is talking with the people of Berwick to gather views on the possibility of a new integrated hospital development – hospital and leisure facilities on one site – plus a potential new location for the hospital. Following the engagement events the CCG will collate the emerging themes and hold a public meeting after Easter to give local people a further opportunity to comment.

Healthwatch Northumberland will be talking to groups in the local community about the proposals over the next few weeks. We will be meeting with members of the North Northumberland Network and Carers Northumberland Berwick Support Group next week, followed by the NAFFI Break Warm Hub in April, plus members of the In It Together special educational needs and disabilities parent-carer group. We are also planning to speak with Berwick Youth Project, Berwick and District Friends of Dementia Friends and Berwick Migrant Support Group about the proposals.

The focus of the engagement is to find out from the local community the preferred location of the new hospital based on three potential new sites and whether people would like a joint hospital and leisure centre. Any other ideas and feedback will also be recorded and reported back to the CCG.

Comments and questions around the potential developments can be put to the CCG via the website.

 

Views across Berwick bridge

Berwick Infirmary Listening Events

NHS Northumberland Clinical Commissioning Group (CCG) is working with partners Northumbria Healthcare NHS Foundation Trust and Northumberland County Council to look at the possibility of a new integrated hospital development in Berwick-upon-Tweed.  The CCG says it remains committed to developing a new hospital that will be fit for the future and best meet the needs of the local population.

The plans to redevelop Berwick Infirmary were paused 18 months ago to allow time to consider the implications of local, regional and national healthcare strategies and also to focus on the findings of a review of Berwick Infirmary which looked at how it could best be used to meet the healthcare needs of local people.

There have recently been a number of early discussions between the CCG and its partners about the possible development of a new integrated health, social care and leisure complex in Berwick. Much more detailed planning is needed but this could potentially mean a new development with inpatient, outpatient and other hospital services, some GP services, and bringing together some health and care staff who work in the community as well as leisure centre services.

The CCG says it’s pleased that the Berwick Regeneration Commission is now in place with membership including county councillors, town councillors and public governors from Northumbria Healthcare NHS Foundation Trust. This will ensure that any new development contributes to the wider regeneration of the town and that opportunities are taken for further integrating services to ensure the maximum benefit for local people.

A series of informal drop in sessions at community venues in Berwick are planned to give members of the public the chance to give their views about the possible new development and about the different sites that are available.  People living in Belford and Wooler will be able to give their views at the Northumbria Healthcare ‘Join our Journey’ trailer which will be in those areas.  The trailer will also visit Berwick Market Place.

 

The drop in sessions will take place on:

  • Tuesday 27 February, 2.00pm – 6.00pm: Jubilee Club, Spittal, Berwick-upon-Tweed TD15 2JL
  • Wednesday 28 February, 9.00am – 4.00pm: Northumbria Healthcare ‘Join our Journey’ trailer, Berwick Market Place, TD15 1BN CANCELLED
  • Thursday 1 March, 10.00am – 12.00pm: Northumbria Healthcare Join our Journey Trailer, Belford Market Square, (outside Blue Bell), Market Place, Belford, NE70 7NE CANCELLED
  • Thursday 1 March, 12.30pm – 3.30pm: United Reformed Church, Main Street, Spittal, Berwick-upon-Tweed, TD15 1QY CANCELLED
  • Thursday 1 March, 2.00pm – 4.00pm: Northumbria Healthcare Join our Journey Trailer, Cheviot Centre, Padgepool Place, Wooler, NE71 6BL CANCELLED
  • Saturday 3 March, 12.30pm – 3.30pm: Tweedmouth Church Hall, Church Rd, Tweedmouth, Berwick-upon-Tweed,  TD15 2AJ CANCELLED
  • Tuesday 6 March, 12.00pm – 2.00pm: Swan Centre, Northumberland Rd, Tweedmouth, Berwick-upon-Tweed TD15 2AS
  • Thursday 8 March, 4.30pm – 6.30pm: St Mary’s School, Newfields, Berwick-upon-Tweed TD15 1SP

Rearranged events:

Wednesday 14 March, 9.00am – 4.00pm, Berwick Market, Marygate, Berwick upon Tweed, TD15 1BN

Thursday 15 March, 10.00am – 12.00pm, Belford Market Square (outside Blue Bell), Market Place, Belford NE70 7NE

Thursday 15 March, 1.00pm – 3.00pm, Cheviot Centre car park, Padgepool Place, Wooler NE71 7NE

Healthwatch Northumberland will be attending these events witht the CCG, talking to local people about care services in the area.

Berwick upon Tweed

Berwick Infirmary Ear Nose and Throat Unit

Ear Nose and Throat (ENT) services in Berwick

In October 2016 we became aware of a planned change in location for EarENT outpatient provision at Berwick Infirmary which would result in a period of approximately one month when people in the area would have no consultant led clinics or hearing aid repair service.

Concerned about a period during which there would be no service and a change of location, we wrote to Northumberland CCG to query the rationale behind the move and requested information about what alternative provision would be available to patients while the clinic was closed.

We met with patients at an ENT drop-in session at Berwick Infirmary to gather their feedback directly.  When we were there we only saw one small notice and a few information slips displayed in the drop-in session waiting area so we contacted Newcastle upon Tyne Hospitals NHS Foundation Trust, which provides the service, to query what information patients had received about the changes. The response was reassuring in that it said the move would mean the ENT service would be ‘delivered from brand new and improved facilities with the capacity to administer the same throughput of patients as before’.

We were still concerned about the continuity of service and were pleased when, following discussions with the ENT Directorate Manager at Newcastle upon Tyne Hospitals NHS Foundation Trust, Northumberland CCG confirmed that ENT services would continue at Berwick Infirmary until the changeover date and patients would be seen by the same staff team.

We were advised that all patients with upcoming appointments had been sent a letter about the new location for the clinic.  In addition, there would be a public announcement about the changes including a news item in the Berwick Advertiser to inform local residents about the change as well as the trust’s ongoing commitment to providing a continued ENT and Audiology service in Berwick.

Events

Carers Rights Day 2018

Carers Rights Day 2018

Are you a carer? Do you know your rights?

Come along to this Carers Rights Day event which this year has the theme ‘Caring for your Future’.

There will be lots of information and advice on:

Carers Rights, Paying for Care, Welfare Rights, Employment, Local Carer Support and much more.

Stall holders include: Healthwatch Northumberland, Welfare Rights Unit, Adult Services, Age UK, Alzheimer’s Society, Citizens Advice Bureau, Hospice Care North Northumberland, Bridge Project, Northumberland Cancer Awareness, NTW mental Health services, Escape Family Support.

Try a relaxing therapy or a craft and have a cuppa with a Key Worker.

Shelves of coloured books

Berwick Library Drop-In

We will be at Berwick Library on Wednesday 10 October 1.00pm to 4.00pm, listening to local people about their experiences of health and social care services, as part of Northumberland Libraries health and wellbeing week.

Come and say hello to the team and tell us what you think of services in your area.

View of Berwick town from the bridge

Public Drop-in Session for Berwick Hospital Plans

People are being invited to a drop-in session next Thursday, 27 September to give their views on plans for hospital and leisure development in Berwick.
Representatives from Northumbria Healthcare NHS Foundation Trust and Northumberland County Council will be at the The Swan Centre from 10am to 12pm to listen to people’s views and answer any questions.A spokesperson for the trust and council said: “We’re fully aware that some local people have concerns about co-locating a hospital and leisure centre on one site and we’d encourage residents to come along and talk to us about them so we can better understand how they feel.

“Ahead of the session we’d like to reassure people that the funding for the new hospital is secure as is the funding for the new leisure centre. We look forward to meeting people on the day.”

We will be there to listen to people’s reactions to what they see and hear on the day.

gloved hands cupping a warm drink

Winter Warmer Event – Berwick

The annual Winter Warmer events from Ageing Well in Northumberland provide information on how to stay safe and well this winter, with organisations present from your local community.  The events are free and friendly – come along for a cuppa and a chat.

If you would like more information about this event please contact Sarah Aisbitt on: saisbitt@activenorthumberland.org.uk.

MS Society logo

MS Society Open Evening

Coming Together

The MS Society is holding a consultation session in Berwick for anyone affected by MS.

For more details please contact: sheila.greenwood@mssociety.org.uk.

 

Public Meeting – Berwick Hospital Consultation

A public meeting is being held in Berwick to discuss people’s views on the possibility of a new integrated hospital development.

NHS Northumberland Clinical Commissioning Group (CCG) is working with partners at Northumbria Healthcare NHS Foundation Trust and Northumberland County Council to consider the possibility of the new hospital in Berwick being part of an integrated development including health, social care and leisure services.

The public meeting is being held as part of the ongoing listening exercise which was launched in February to give members of the public the chance to give their views about the potential new integrated development and about the different sites that are available.

The public are encouraged to come along and listen to the emerging themes and give their views on an integrated hospital development for Berwick and the surrounding area.

If you would like more information please contact Melody Price: 01670 335185 or email: melodyprice@nhs.net. You can also give your views by visiting NHS Northumberland CCG’s website at: www.northumberlandccg.nhs.uk or on twitter: @NHSNlandCCG or facebook: @northumberlandccg.

Berwick Infirmary

Berwick Infirmary Drop-In Session

We will be at Berwick Infirmary on Tuesday 30 January, where patients and visitors can drop by and share their views and experiences of health and social care in Berwick and across Northumberland. You can talk to us about hospitals, GP practices, opticians, pharmacies, dentists, care homes, home care – any health or social care service you have experienced.

We will be near the entrance from 12.00pm – 2.00pm so call in if you can… you may even be lucky enough to take away one of our fab giveaways. Alternatively you can leave feedback on the ‘Have Your Say‘ page of the website.