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Hear to help: preventing isolation during lockdown

Clinicians from Newcastle Hospital’s Audiology Department are adapting the way they help patients who use hearing aids by offering an improved postal repairs service to prevent loneliness and isolation.

Patients receive replacement batteries and tubing for their earmoulds so they can continue to hear, despite the lockdown restriction on non-urgent face-to-face appointments.

Kate Johnston, Head of Audiology at the Freeman Hospital said “Lockdown and being isolated from family and friends is tough on anyone, but if you lose your ability to hear, this can be even more isolating for the individual.

“We want to make sure that everyone can maintain some form of normality and can keep connected as possible, in what is a difficult time for everyone.

“We are still offering patients advice and support. If anyone needs batteries for their hearing aid or require information, please get in touch.”

The postal service is something that will be maintained after the current covid-19 restrictions are lifted and patients are encouraged to continue to order batteries and tubes via post where possible.

The Trust is no longer able to operate a drop-in hearing aid repair service at the Freeman Hospital. The hearing aid repair service will be offered by appointment only.

Appointments will be available from 8.15am – 5pm Monday to Friday (excluding bank holidays).

Kate added: “Appointments will be limited to allow us to adhere to social distancing regulations in our waiting areas, so these appointments will be for emergency repairs only e.g.broken earmoulds. Please only book an appointment if it is an emergency.  For all other repairs and hearing aid maintenance, we are still providing our postal repair service.”

To arrange a postal repair or to book an appointment please contact Audiology:

Telephone: 0191 223 1043

Text message only: 07766 087 036

Email – Adults: tnu-tr.audiology@nhs.net or Paediatrics: tnu-tr.childrensaudiologynorthoftyne@nhs.net

The Trust continues to follow updates from NHS England and will be seeing non-urgent patients when it is safe to do so.

Ambulance Service launches Video Technology

Patients will soon be able to speak to ambulance service clinicians via video thanks to new technology being introduced by North East Ambulance Service (NEAS).

NEAS is making use of Attend Anywhere software to allow ambulance staff working in the community to seek advice from clinicians working within the Emergency Operations Centre via video link. This will also be used to speak to patients who require advice but may not need an ambulance to attend to them. Building on this, the service will then be expanded to the wider health system, including care homes.

The new system is one of 17 projects which NEAS has been working on since being chosen as one of three ambulance services to join the national Global Digital Exemplar (GDE) programme back in 2018.

Video conferencing will be rolled out at NEAS in the following ways:

Clinical advice for staff – newly qualified paramedics will be able to use the facilities to speak to specialist paramedics for clinical advice and reassurance whilst on scene with a patient who they think can be safely left at home without needing to travel to hospital. This support was previously carried out as a telephone conversation, relying heavily on vocal descriptions; using video instead will allow staff to use visual cues in their clinical decision making.

Patient support – after going through the triage system on either NHS111 or 999, patients who need to speak to a clinician may be given a secure link via text message or email, which will take them through to a video call on their smart phone, computer or tablet.

Specialist support – the system also has the potential to be used by other specialists, such as the NEAS Hazardous Area Response Team and Great North Air Ambulance, to see whether their services are required on scene, ensuring their specialist skills are reserved for patients who need them most.

Paul Aitken-Fell, lead consultant paramedic at NEAS, said “As the regional ambulance service, NEAS forms a critical part of the care process, bridging primary, secondary and acute care. We only touch patients for a short period of time, with little knowledge of their medical history but often in their most desperate times of need. It is therefore vital that we ensure we are informed as much as possible when we are needed.

“The initiatives we are pursuing through this programme, such as video consultation, are helping us to make better use of technology to improve the care and treatment decisions our clinicians make for our patients.

“In light of the current coronavirus pandemic, it is more important than ever that we are able to offer ways of being able to keep patients safely at home and reduce unnecessary ambulance attendances and referrals to hospital and other providers.

“One of the hardest jobs for a clinician working within our Emergency Operations Centre is the inability to see a patient and therefore having to rely on what they are being told over the phone. This inevitably means that they sometimes have no choice but to dispatch an ambulance just to get a pair of eyes on a patient and make sure they’re ok.

“The ability to see patients face to face via video consultations therefore means we can potentially reduce ambulance callouts, freeing up our clinicians to see more patients. We believe it may also mean we see a reduction in referrals to other providers, thereby freeing up appointments in the wider system and reducing the wait for people who need those physical appointments. And, for our newly qualified paramedics, it means they will have improved access to clinical support to help them deliver high quality care for every contact whilst also reducing unnecessary hospital admissions.”

The aim of the GDE programme is to join up and digitalise health systems to provide clinicians with more timely access to accurate information and support service change, thereby improving patient care.

NEAS was chosen to join the GDE programme in recognition of its track record of digital delivery, which included being the first ambulance trust to deliver NHS111 services, being the first ambulance trust to roll out airwave radio and communications system service wide and being the first NHS111 provider to deliver region wide electronic GP bookings.

Other projects which have either been completed or are in the process of being implemented as part of the GDE programme, include:

  • Developing a common message to allow ambulance systems to digitally pass patient information to hospital systems supporting the transfer of care process;
  • Creating a central directory which provides NHS providers with real time information about services available to support a patient;
  • Capturing a patient’s NHS number as part of their 999 call, without delaying treatment to the patient, to provide clinicians with access to additional information relating to the patient’s previous symptoms and treatments and to transfer information to other services, such as GPs following an ambulance call-out;
  • Developing simulation software to identify the impact of system changes, both internally and externally, to ensure resources match the needs of the service;
  • Developing a messaging and collaboration platform for informing ambulance staff about their compliance with best practice and informing them of changes;
  • Introducing barcode tracking to better manage medicine and stocks on vehicles.

Coronavirus Information

Coronavirus Information Northumberland

As the coronavirus situation is changing constantly in the UK, we are directing you to the main sources of the latest information and advice.

Our team is working from home as of 23 March but we are still here for you and replying to all emails and calls – please bear with us if it takes us a little longer to get back to you.

The main symptoms of coronavirus are: a cough, a high temperature and shortness of breath. If you have any of these symptoms you should stay at home and self isolate.

 

You can find the latest information on our Coronavirus Page HERE

 

Public invited to have say on plans for new Berwick hospital

Update 22 April 2020: 

The deadline for residents to look at and comment on proposals for the new Berwick hospital has been extended to 5.00pm on Monday 27 April. Northumbria Healthcare NHS Foundation Trust has extended the consultation to give people as much opportunity as possible to see them before the planning application is submitted.

 

People in Berwick are being given another opportunity to see plans for a new £25million hospital in the town.

Following community engagement last month, Northumbria Healthcare NHS Foundation Trust is inviting the public to view the proposals on a new website – www.berwickcommunityhospital.co.uk – before the planning application is submitted. The trust had intended to hold a drop-in session in the town, however, this is now not possible due to the current government restrictions.

On the website, people will be able to look at the plans for the new development on the existing Berwick Infirmary site and make comments before the consultation closes at 5.00pm on Monday 20 April 2020. People without access to the internet can telephone 0191 261 5685. The hoardings around the area where the new hospital is set to be built are being erected and the winning images from the trust’s photography competition will go on display in due course.

Marion Dickson, executive director for nursing, midwifery, allied health professionals, surgery and community services at Northumbria Healthcare, is leading the Berwick redevelopment project.

She said “Whilst dealing with the evolving coronavirus situation must be the trust’s top priority, building our new Berwick hospital remains an important project for us and we’re very keen to keep it on track.

“Circumstances have meant that we’ve had to change the way we’re carrying out the next stage of the process with an online consultation rather than a drop-in session for the public. However, please be assured that people will have the same amount of information and a telephone number is available if residents have difficulty accessing the internet.

“We were very pleased to see so many people at our drop-in sessions at the Town Hall last month and that the response we had was hugely positive. We fully appreciate that these are unsettling times however we’d urge people to log on, if they’d like to, and view the updated plans and let us know their views.”

The new hospital will re-provide all the existing services and embrace the latest technology. It is planned that Well Close Medical Group will be part of the new development which will pave the way for further integration between primary care (the GPs) and secondary care (the hospital).

The resurfacing of the car park next to maternity is complete and next to the minor injuries unit is now the only way to access the hospital, as the number of entrances have been reduced across the trust to help further reduce the spread of coronavirus.

Marion added “These are extremely challenging times for everyone working in the NHS. I would like to say thank you and express how very proud I am of our Northumbria family for the passion and dedication our staff are showing every single day to care for our patients.”

Call-out for people to lend a hand for the NHS

Northumbria Healthcare NHS Foundation Trust is appealing to people who could provide an extra pair of helping hands in these unprecedented times to come forward.

As nationally the NHS looks for volunteers, the trust, which has a hugely-valued volunteer service, is calling on those fit and able between the ages of 16 and 68 to support staff working in hospitals and in the community across Northumberland and North Tyneside to get in touch.

Recognised nationally for the quality of its volunteering programmes, Northumbria, like many NHS organisations, has seen numbers dwindle due to the national guidelines to protect over 70s and those with underlying health conditions.

People do not need medical or care experience, just a commitment to help the NHS cope with the increase in demand as a result of coronavirus.

On a busy ward this could include helping to change beds, making a cuppa, chatting to patients or running errands to help staff speed up processes. Within the community, this could mean linking with other groups to support community health services or those who are socially isolated.

Volunteers would not be asked to carry out the duties of paid staff.

Sir James Mackey, Chief Executive of Northumbria Healthcare said “Quite simply, the NHS here in Northumberland and North Tyneside needs your help. We greatly value the contribution of our hundreds of volunteers and the support they provide to our patients and staff in our hospitals and in the community.

“Sadly, many of our current volunteers have been asked to stand down due to the national guidance. This is absolutely the right thing to do to protect them and their families and, already, we are deeply missing them. As we prepare for more and more patients to need our help, the time is now for us to ask the general public to come forward to support us at this incredibly busy time.

“Please be assured that we only be asking people to provide an extra pair of helping hands which will make a massive difference to our patients and staff during this difficult period.”

People volunteering their time at Northumbria Healthcare must:

  • Be aged between 16 and 68
  • Be fit and well with no underlying health conditions or live, or care for, anyone who does
  • Be subject to checks by the Disclosure and Barring Service (DBS)
  • Not have symptoms of a high temperature and/or persistent cough

Northumbria Healthcare already works in partnership with Helpforce to ensure volunteering is an integral part of healthcare and makes a positive difference for patients, volunteers and NHS staff.

Sir Thomas Hughes-Hallett, founder of Helpforce, said “As we face unprecedented changes to our way of life, we are working hard with Northumbria Healthcare and our colleagues across our health and care services by looking at practical ways volunteers can help take the strain off frontline services.

“Keeping you and your loved ones safe is an absolute priority, but we must not forget those alone and at higher risk. Please be confident that we are dedicated to doing more and helping our partners to do the same.”

To volunteer or for more information, contact volunteers@northumbria-healthcare.nhs.uk, 0191 203 1511 or 07768 570178.

Riverside Surgery

Community urged to have say on proposed Riversdale Surgery relocation

NHS Northumberland Clinical Commissioning Group’s (CCG) Primary Care Commissioning Committee met in public on 12 February, to discuss the proposed relocation of Riversdale Surgery in Wylam to its branch site in the Oakland’s Health Centre in Prudhoe.

The practice submitted a formal application to the committee who heard the details of the proposal. The move would allow the practice to operate from a modern, fit for purpose primary care centre and enable clinical and community services to run from one central location.

As part of their application to relocate, the practice also shared with the committee the feedback from their patient and public engagement which raised concerns over the withdrawal of services in Wylam, difficulties with transport and accessibility.

The CCG noted these concerns and has agreed to undertake further engagement to hear the views of the local community and assess the impact of the proposed relocation.

Two drop in sessions have been arranged at St Oswin’s Church Hall, Wylam as follows:

  • Wednesday 19 February, 3.00pm – 5.00pm, St Oswin’s Church, Wylam
  • Monday 24 February, 1.00pm – 3.00pm St Oswin’s Church, Wylam
  • Thursday 27 February, 5.00pm – 7.00pm, Wylam Library

Responses from the community, together with the engagement report we produced in 2018 will be used to understand how the practice can address any concerns.

Further information on the next steps will be provided as soon as they are available.

 

Quarterly Report October – December 2019

Introduction

As a listening organisation working across Northumberland, Healthwatch Northumberland wants to hear what people like about health and social care services and what can be improved. We act on what people are saying, sharing their views with those who have the power to make change happen. We also help people find the information they need about services in their area and record this as ‘signposting’.

We receive feedback from people living in Northumberland about their experiences throughout the year. This report shares a summary of the feedback collected from October to December 2019.  The next report will cover January – March 2020.

 

This quarter we received feedback and enquiries from:

  • Telephone calls, emails and social media (31%)
  • Postal surveys and feedback forms (12%)
  • Talking to people at local engagement events (27%)
  • Through a meeting (27%)
  • Through a third party (4%)

Areas of Focus

We are open to all feedback about health and social care services. Responses to our Annual Survey helped us to identify three specific Areas of Focus which we are prioritising in 2019/20:

  1. General Practitioner Services (GP Services)
  2. Mental Health Services, including dementia care
  3. Access to Services

Aims

The report aims to increase understanding of:

  • Who Healthwatch Northumberland is hearing from
  • What people are saying
    • The general sentiment of comments
  • What people are experiencing
    • What is working well?
    • Where there are areas for improvement?

Feedback

Between October and December 2019, we received 26 pieces of feedback through talking to people at local engagement events, telephone calls, emails, our website, surveys and feedback forms and other sources. Alongside this, we signposted 17 people to services. Altogether we had 39 different recordable interactions this quarter.

This report explores who Healthwatch Northumberland is hearing from across the county, presenting a summary demographic information of those who got in touch. Demographic information includes location, gender, age, and whether the respondent is sharing their own health and social care experience or speaking on behalf of a friend or relative.

We also look at whether the feedback is negative or positive, with specific reference to the service type (e.g. primary care, secondary care, mental health, social care), as well as whether the feedback relates specifically to quality of care or access to services.

Read the Quarterly Report for October to December 2019

Healthwatch Northumberland Annual Survey 2020

Tell us your NHS, health and care experiences from last year.

We are running our annual survey during February and March this year, asking you about the NHS, health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

You can also come and talk to us and tell us what you think of health and social care services at one of our public events below. Let us know about your experiences, what went well and what could be improved, and together we can help make care better for everyone in Northumberland.

If you are unable to come to one of our events you can leave your feedback via our online survey or get in touch to ask for a postal copy with freepost return.

 

Come and see us in your area!

Monday 3 February: Age UK Northumberland, Round House, Ashington NE63 9JZ: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Tuesday 4 February: Amble Youth Project NE65 0DT: 10.00am – 11.30am (Bridge Project Employability Hub)

Wednesday 5 February: No 28 Community Project, Hexham NE46 1DJ: 11.00am – 12.30pm (Bridge Project Employability Hub)

Thursday 6 February: Concordia Leisure Centre, Cramlington NE23 6YB: 1.30pm – 3.30pm

Thursday 6 February: Cheviot Centre, Wooler NE71 6BL: 2.00pm – 4.00pm (in partnership with Wooler patient participation group)

Wednesday 12 February: Rothbury Practice NE65 7UW: 10.30am – 12.00pm

Thursday 13 February: Northumbria Hospital (cafe area, lower ground floor), Cramlington NE23 6NZ: 10.00am – 12.00pm

Thursday 13 February: The Village Surgery, Cramlington NE63 6US: 3.00pm – 4.00pm

Thursday 13 February: Forum Family Practice, Cramlington NE63 6QN: 4.15pm – 5.15pm

Friday 14 February: Spetchells Centre, Prudhoe NE42 5AA: 10.00am – 11.30am (Bridge Project Employability Hub)

Wednesday 19 February: Seaton Delaval Community Centre NE25 0BW: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Wednesday 19 February: Adapt (NE) Community Information Morning, Hexham NE46 3HN: 10.30am – 12.30pm

Thursday 20 February: Morpeth Library NE61 1AF: 3.00pm – 5.00pm

Tuesday 25 February: Riverside Leisure Centre, Morpeth NE61 1PR: 1.30pm – 3.30pm

 

Wednesday 4 March: Morpeth Town Hall NE61 1LZ: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Monday 9 March: Hexham General Hospital NE46 1QJ: 10.00am – 1.00pm

Wednesday 11 March: Blyth Library NE24 2DJ: 10.30am – 12.00pm

Wednesday 11 March: Blyth Sports Centre NE24 5BT: 1.30pm – 3.30pm

Thursday 12 March: Haltwhistle Leisure Centre NE49 0AX: 1.30pm – 3.00pm (Bridge Project Employability Hub)

Thursday 12 March: Haltwhistle Methodist Church NE49 0AX: 5.00pm – 7.00pm

Wednesday 18 March: Wansbeck General Hospital, Ashington NE63 9JJ: 10.00am – 1.00pm

Wednesday 18 March: Ashington Leisure Centre NE63 9JY: 2.00pm – 4.00pm

Thursday 19 March: Berwick Library (first floor) TD15 1DB: 12.00pm – 2.00pm

Monday 23 March: Bedlington Community Allotment (behind Chester Court Care Home) NE22 7LD: 11.30am – 1.30pm

Friday 27 March:  Gallery Youth Project, Alnwick NE66 1SX: 11.00am – 12.30pm (Bridge Project Employability Hub)

 

 

 

 

Communication and Marketing Assistant

We are looking for a Communication and Marketing Assistant to join our team.

Communication and Marketing Assistant

Part time – 20 hours per week

Permanent dependent on funding

Based at Adapt (NE), Hexham

Salary: £20,395 per annum pro rata (£11,024.32 per annum – actual)

Closing date for applications: midnight, Wednesday 29 January

Interview date: 5 February 2020

 

Could this be you?

  • Are you passionate about improving local NHS and social care services?
  • Do you enjoy talking to people and listening to their experiences?
  • Can you create content that is engaging and accessible?

Healthwatch Northumberland is the independent champion for people who use health and social care services.  By joining our committed and enthusiastic team you will have the opportunity to use your communication skills to give a voice to people who use those services, influence positive change to services and help meet the health and social care needs of our communities.

Below you will find the application form, job description and a link to our latest annual report.

If you would like an informal discussion about the role and Healthwatch Northumberland, contact Claire Jackson, Communication and Marketing Officer: clairej@healthwatchnorthumberland.co.uk, 03332 408468.

Healthwatch Northumberland Communication and Marketing Assistant job description and person specification

Healthwatch Northumberland Communication and Marketing Assistant application form

Healthwatch Northumberland Annual Report 2018/19

 

Quarterly Report – July to September 2019

As independent champion for people who use health and social care services, we receive feedback about what is working well for people and what could be improved, and share these views with those who have the power to make change happen. We also help people find the information they need about services in their area and record this as ‘signposting’.

The report below shares a summary of the feedback collected from July to September 2019.
This quarter we received feedback and enquiries from:
• Telephone calls, emails and social media (52%)
• Postal surveys and feedback forms (5%)
• Talking to people at local engagement events (43%)

 

Summary for feedback received between July and September 2019.

  • The average person feeding back to Healthwatch Northumberland is a woman aged between 65-79 from the Tynedale area. They are most likely to be feeding back about their own experiences.
  • They are most likely to get in touch with us by the telephone, email, or social media, or through engagement events we run in their local area.
  • Most people fed back to us with concerns or complaints about health services.
  • Most of our feedback is about primary care services. This quarter pharmacies and GP surgeries dominated the negative feedback we got about primary care.
  • Secondary care services also make up a large proportion of our feedback. This quarter feedback about a physiotherapy service dominated the negative feedback about secondary care.
  • We also continued to hear back about the loss of the Hear to Help Service, which was provided by Action on Hearing Loss.
  • Consistent with last quarter, most feedback was about people finding it hard to access services, rather than quality of care.
  • Healthwatch Northumberland had a total of 80 recordable interactions with people. 58 of these gave us feedback, 38 were signposted and 3 exchanged information with us.
  • We signposted to Independent Complaints Advocacy Northumberland, Carers Northumberland, North of Tyne Patient Advice and Liaison Service, and Northumberland County Council more than once this quarter, and at least once last quarter.
  • Almost half of the organisations we signposted to this quarter were voluntary sector organisations.

Read the full report for July to September 2019

Events

Maternity services: Join our online forum

As we will be unable to get out and about across the county to meet with and listen to people for a while, we’re holding some public online forums, and we’d like you to join us. If you are unable to take part but would like to tell us about your experiences of these services, Caroline and Lesley will be available by phone, text and email each Wednesday between 3.00pm and 4.00pm to listen, answer any questions and help with providing information about services.

The forums will take place via Zoom. Read our guide on how to use Zoom.

The subject of this online forum is maternity services, so if you’d like to share your experiences of services in the last 12 months, or those of someone close to you, please join us.

If you would like to take part please contact Lesley Tweddell, lesleyt@healthwatchnorthumberland.co.uk, or 07803 427 466.

 

Find out about our other online forums

 

SEND: Join our online forum

As we will be unable to get out and about across the county to meet with and listen to people for a while, we’re holding some public online forums, and we’d like you to join us. If you are unable to take part but would like to tell us about your experiences of these services, Caroline and Lesley will be available by phone, text and email each Wednesday between 3.00pm and 4.00pm to listen, answer any questions and help with providing information about services.

The forums will take place via Zoom. Read our guide on how to use Zoom.

The subject of this online forum is special educational needs and disabilities, so if you’d like to share your experiences of services in the last 12 months, or those of someone close to you, please join us.

If you would like to take part please contact Lesley Tweddell, lesleyt@healthwatchnorthumberland.co.uk, or 07803 427 466.

 

Find out about our other online forums

 

Mental Health services: Join our online forum

As we will be unable to get out and about across the county to meet with and listen to people for a while, we’re holding some public online forums, and we’d like you to join us. If you are unable to take part but would like to tell us about your experiences of these services, Caroline and Lesley will be available by phone, text and email each Wednesday between 3.00pm and 4.00pm to listen, answer any questions and help with providing information about services.

The forums will take place via Zoom. Read our guide on how to use Zoom.

The subject of this online forum is mental health services, so if you’d like to share your experiences of services in the last 12 months, or those of someone close to you, please join us.

If you would like to take part please contact Lesley Tweddell, lesleyt@healthwatchnorthumberland.co.uk, or 07803 427 466.

 

Other online forums:

Wednesday 20 May 2.00pm – 3.00pm: Dementia Services.

Wednesday 27 May 2.00 – 3.00pm: Adult Social Services (to include support to live independently, care homes, learning disability services).

 

Adult Social Care: Join our online forum

As we will be unable to get out and about across the county to meet with and listen to people for a while, we’re holding some public online forums, and we’d like you to join us. If you are unable to take part but would like to tell us about your experiences of these services, Caroline and Lesley will be available by phone, text and email each Wednesday between 3.00pm and 4.00pm to listen, answer any questions and help with providing information about services.

The forums will take place via Zoom. Read our guide on how to use Zoom.

The subject of this online forum is adult social care services (including support to live independently, care homes, learning disability services), so if you’d like to share your experiences of services in the last 12 months, or those of someone close to you, please join us.

If you would like to take part please contact Lesley Tweddell, lesleyt@healthwatchnorthumberland.co.uk, or 07803 427 466.

 

Other forums:

Wednesday 20 May 2.00 – 3.00pm: Dementia Services.

Wednesday 3 June 2.00 – 3.00pm: Mental Health Services.

Dementia services: Join our online forum

As we will be unable to get out and about across the county to meet with and listen to people for a while, we’re holding some public online forums, and we’d like you to join us. If you are unable to take part but would like to tell us about your experiences of these services, Caroline and Lesley will be available by phone, text and email each Wednesday between 3.00pm and 4.00pm to listen, answer any questions and help with providing information about services.

The forums will take place via Zoom. Read our guide on how to use Zoom.

The subject of this online forum is dementia services, so if you’d like to share your experiences of services in the last 12 months, or those of someone close to you, please join us.

If you would like to take part please contact Lesley Tweddell, lesleyt@healthwatchnorthumberland.co.uk, or 07803 427 466.

 

Coming soon:

Wednesday 27 May 2.00 – 3.00pm: Adult Social Services (to include support to live independently, care homes, learning disability services).

Wednesday 3 June 2.00 – 3.00pm: Mental Health Services.

Making Every Contact Count

Making Every Contact Count is an approach that uses the millions of day to day interactions that organisations and people have with other people to support them in making positive changes to their physical and mental health and well being.

Making changes such as stopping smoking, improving diet, increasing physical activity, losing weight and reducing alcohol consumption can help people to reduce their risk of poor health significantly.

The voluntary and community sector has many contacts every day with individuals and is ideally placed to engage the population in healthy conversations.  It is not easy for everyone to raise questions about lifestyle behaviours.  It requires a range of skills and knowledge to gain confidence to support and direct people. Training is being provided specifically for the voluntary and community sector by Northumbria Healthcare.

Arranged in partnership with Northumberland CVA, this training is aimed at those who work with the public and wish to understand how they can talk to people about health, wellbeing and healthy lifestyle choices.  It is a free course for voluntary and community sector staff and volunteers.

The course will provide you with an understanding of health promotion and public health and enable you to identify opportunities to promote healthy messages/ brief advice.  You will also gain knowledge and understanding of tools and skills that can be used to engage people about their health and well being and signposting opportunities. Please register here.

 

Listening Event – Annual Survey 2020 Amble

We will be running our annual survey 2020 during February and March this year, asking you about the NHS, health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

This event is the Bridge Project Employability Hub so if you’re there it would be great if you have a couple of minutes to talk to us.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Community Information Morning Hexham

Our umbrella organisation Adapt (NE) holds these quarterly Community Information Mornings for the benefit of the local community.

Anyone can pop in to this free event and pick up advice and information about health, wellbeing, transport, money and things going on in your area. A mix of organisations come along each time and this month you can find out more about Tynedale Hospice at HomeNorthumberland Cancer Support GroupAlzheimers Society and of course Healthwatch Northumberland, Macular Society plus help around Attendance Allowance from Northumbria Healthcare.

We will be asking about your experiences of NHS, health and social care experiences of 2019 for our Annual Survey which runs throughout February and March.By telling us what went well and what could be better, you can help us be more effective on your behalf and influence positive changes for people in Northumberland,

Join us for a cuppa and a piece of cake in the Resource Room – just through the door from Cafe @ Burn Lane, Hexham.

 

 

Healthwatch Northumberland Meet and Greet Alnwick

At our ‘meet and greet’ sessions you can meet our team of board members and staff and find out more about what we do as independent champion for health and social care users. The meet and greet takes place before our bi-monthly board meetings, which are held at a different venue in Northumberland, and we invite local residents who have an interest in health and social care services, community groups and health professionals along for a cup of coffee and chance to find out more about our work.

If you live or work in the Alnwick area we’d love to see you. Please let us know in advance if you hope to join us – email: info@healthwatchnorthumberland.co.uk or call: 03332 408468.

Community Information Morning Hexham

The next Information Morning is on Thursday 14 November, from 10.30am to 12.30pm. Call in to this free event for a cuppa and slice of cake and discover more about what’s on offer locally. Advice and information about health and wellbeing, local services, social activities and more. There’s so much out there – come along and see what there is for you.