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Amble Harbour

Health and Wellbeing Board Meeting

The Newcastle Chronicle this week reported on the discussions which took place at the council’s Health and Wellbeing Board meeting, which is attended by Healthwatch Northumberland Chair, David Thompson.

Siobhan Brown, Chief Operating Officer of NHS Northumberland Clinical Commissioning Group (CCG), which commissions the county’s healthcare services, set out how the CCG’s operational plan for this year will help to meet the goals of the Northumberland Joint Health and Wellbeing Strategy.

The strategy has four themes: Giving children and young people the best start in life; Empowering people and communities; Tackling some of the wider determinants of health; Adopting a whole system approach to health and care.

Read the full report

New Northumberland MSK and pain service announced

NHS Northumberland CCG has announced changes to musculoskeletal services in the county – please see their statement below. Healthwatch Northumberland would like to hear from people across all parts of Northumberland who use these services currently, about the service they are receiving and how they are affected after 1 July when the new service begins. To get in touch please visit our Contact Us page.

 

NHS Northumberland Clinical Commissioning Group (CCG) is pleased to announce, following a comprehensive procurement process, that Northumbria Healthcare NHS Foundation Trust (the Trust) has been awarded the contract to provide a new musculoskeletal and pain service in partnership with Connect Health.

The term musculoskeletal condition (MSK) includes well over 200 disorders affecting joints, bones, muscles and soft tissues. Some of the most common conditions that would be seen in the new MSK and pain service include back pain, sprains and strains, osteoarthritis and fibromyalgia.  The new service is for patients in Northumberland aged 16 and over with MSK or pain issues where all other conservative treatments have been considered.

Commenting on the new contract, Dr John Warrington, Director for Planned Care for the CCG said: “The successful bid was of a high standard with some exciting developments that will enhance the care of Northumberland patients.”

As part of the procurement process, the CCG carried out a period of engagement to provide patients and GPs with an opportunity to comment on how the new service should be designed.

John continued: “We know from our engagement with patients that they want quicker access to appointments and referrals, and we recognise the positive impact this has on patients’ diagnosis and treatment. The new service will ensure all patients across the county have equal access to high quality NHS services. The bid forms a partnership between Northumbria Healthcare NHS Foundation and Connect Health. Connect Health has successfully been awarded many NHS contracts throughout the country and will bring their tried and tested systems to Northumberland. We are keen to work with both organisations, who also have the potential to offer innovative developments to further improve care for Northumberland patients.”

MSK problems are the most common reason for repeat appointments with a GP, comprising up to 30% of primary care consultations nationally. In recent years, as the number of elderly people in the community has increased, the number of people with MSK conditions has also risen. The new service, which will be called Joint Musculoskeletal and Pain Service (JMAPS), will improve access for patients and provide them with the opportunity to choose care based on their desired outcomes and personal preferences.

Nicky Moon, Deputy Director for Northumbria Healthcare NHS Foundation Trust said: “We are delighted to have been chosen as the preferred bidder and together with Connect Health, we are looking forward to delivering the best possible service for the people of Northumberland. We are currently working with staff on the implementation plan. Our experience of providing MSK services over previous years gives us a fantastic foundation on which to build and we know we have a dedicated and highly skilled workforce ready to deliver this new service.”

Professor Andrew Walton, Executive Chair for Connect Health said: “I am delighted that Connect Health will be able to support the population of Northumberland in the delivery of a robust and innovative Joint Musculoskeletal and Pain Service. Here at Connect Health, we are confident that we will be partnering with a really enthusiastic team at Northumbria Healthcare who advocate the same patient-centred values that we do. We will demonstrate our commitment to improving the lives of people living with musculoskeletal problems and persistent pain and I’m truly excited about how we can be creative with how we deliver this.”

The CCG will now work with the Trust and Connect Health to ensure the service is up and running by July 2019 and those patients using existing services experience a seamless transition.

Quarterly Report October – December 2018

As independent champion for people who use health and social care services, we listen to your experiences of using these services.  This report shares the themes from the feedback we received between 1 October to 31 December 2018.

We receive feedback and enquiries by:

  • Talking to people at local community events
  • Telephone calls, emails and social media
  • Surveys
  • Focus groups on specific issues

Healthwatch Northumberland is open to all feedback about health and social care services but respondents to our Annual Survey identified five priorities for specific focus these are mental health services, dementia care services, home care, GP services and access to services.

Between October and December 2018 we had 98 individual pieces of unsolicited feedback and we spoke with approximately 530 people face to face. We attended flu clinics at GP practices in Tynedale, North Northumberland and Castle Morpeth, talking to a wide range of older residents and those with long term conditions and learning disabilities. We were at Morpeth, Berwick, Prudhoe, and Widdrington libraries during Library Week. We also attended “Winter Warmer” and SEND events, the Carers’ Rights
Day at Berwick and spoke at the Belford Parish Council and the Belford Practice Patient Participation Group.

Read the October to December 2018 report in full.

 

Pharmacy Opening May Bank Holiday

Another Bank Holiday is on its way, so make sure you pick up any prescriptions you may need before then. Some pharmacies in Northumberland will be open for a time on Bank Holiday Monday 27 May. Click on the link below to see when your nearest pharmacy is open. It is recommended that you call before visiting.

Pharmacy Opening Northumberland Summer 2019

 

Annual Survey 2019 Headlines

We had a 35% increase in responses to our annual survey this year; thank you for taking part. We had responses from all area of the county apart from just one or two postcodes. 64% of people said that overall, their experience of care services in the past 12 months had been good or excellent, whilst 13% described their experience as poor – a similar figure to last year. The main themes to emerge are:

  • GPs – many favourable comments but appointments are still a concern, in terms of availability rather than the process of getting them.
  • Communication within and between services causes concern across all services
  • Fewer concerns reported about Patient Transport than last year
  • GP services and mental health services remain a priority for people
  • Some concerns around access to services

A full report will be available soon.

Healthwatch logo and people icon

Come and Work with Us!

We are recruiting for an Engagement Officer to join our enthusiastic and effective team.

 

£23,685.56 (pro rata £13,443.15)

Part time 21 hours a week

Permanent dependent on funding

Closing date midnight  Thursday 11 April  2019

Based in Hexham with travel across Northumberland

 

Healthwatch Northumberland is the independent champion for health and social care across the county.  Our aim is to give a voice to people who use those services, influence positive change to services and help meet the health and social care needs of the population.

Health and social care are never far from the news and it’s an area that affects most of us.  Joining Healthwatch Northumberland will give you the opportunity to work as part of a skilled and enthusiastic team making the voice of local people heard.  It’s a busy time and you can help make a difference.

If you would like an informal discussion about the role and Healthwatch Northumberland, contact Derry Nugent, Project Coordinator: derryn@healthwatchnorthumberland.co.uk.

 

Job Description

Application Form

a woman answers questions from another woman with a clipboard outside a hospital

Annual Survey 2019 – Share your Experiences

We would really like to hear about your experiences of health and social care services in Northumberland over the last year, through our annual survey. You can share your thoughts and experiences as a patient or as a carer. Your feedback will help us set our work priorities for the coming year. Knowing what is important to you helps us to work more effectively on your behalf. We can also look at trends and themes year on year, seeing what has changed and what remains important to people.

You could also be in with a chance of winning one of three prizes when you take the time to tell us about your experiences.

We realise there are a lot of surveys out there from organisations asking for your feedback, but this really does help us to find out what matters to people.

Please help us ensure that the health and social care needs of the people of Northumberland are heard, understood and met by those responsible for commissioning and delivering services.

Thank you for your support.

Complete the Annual Survey 2019

Countryside view in Coquetdale

Carers Wanted for Focus Group

Carers in Coquetdale are being asked to take part in a focus group as part of a postgraduate study research project. The study aims to look at health and social care through your eyes as a carer and to have your views fed (anonymously) to the council, Northumbria Healthcare NHS Trust and Northumberland Clinical Commissioning Group (CCG).

 

What would that involve?

You will take part in a focus group of six to eight carers, lasting 60 to 90 minutes.  In the focus group you will be asked to discuss topics put forward by the researcher and to suggest questions that you would like the researcher to ask the council, the trust and the CCG.

The focus group will take place in The Cheviot Room, Jubilee Hall, on Tuesday 12 March at 2.00pm.

You will then be invited to a second focus group, again lasting 60 to 90 minutes, to hear what the council, NHS trust and the CCG have to say and to share what has changed for you and the person you care for.  Everyone’s anonymity will be protected.

 

Who is doing this study? 

This research is being undertaken by Rita Stringfellow, postgraduate student in the Faculty of Health and Life Sciences at Northumbria University, who is also a carer.

If you would like to take part please email: rita.stringfellow@northumbria.ac.uk or call: 07968157741.

 

Nurse talking to a man in a hospital

Become the heartbeat of your local NHS

If you’re passionate about the NHS, then joining Northumbria HealthcareNHS Foundation Trust as a member will give you the opportunity to share your thoughts and ideas about the way the trust delivers care to over half a million people across Northumberland and North Tyneside.  Northumbria Healthcare is a forward thinking organisation and at the forefront of pioneering changes in the NHS, so it’s a great time to join.

You can be involved as much or as little as you like, from simply receiving e-newsletters and voting papers to donating your time as a volunteer or standing for election to become a trust governor. It is free to become a member and you can opt out at any time.

To join please complete the short online membership form.

 

 

 

Golden Guide 2019 front cover

The Golden Guide 2019 Out Now

This popular FREE guide for Over 50s in Northumberland is well known for information on activities, clubs and social groups across Northumberland.  Readers also discover how to find expert advice on their health, their home, their care and their money.

New things to do include Social Fridays, Core Music sessions, Railway Walks, Sailing and Archery. There’s more money and consumer advice, plus the Side by Side befriending scheme, the Friendship Line and all kinds of health and social care information.

You can get a copy from us here at Healthwatch Northumberland, Libraries; Northumbria Healthcare Care teams, Age UK Northumberland, Alzheimers Society, Women’s Institute branches, Carers Northumberland, Royal Voluntary Service, British Red Cross, Citizens Advice Bureau, Golden Age Forum, GP surgeries – ask the Care Navigators and Practice Nurses; also selected Boots Pharmacies.

Postal copies available by calling our office: 03332 408468 or from Age UK Northumberland on: 01670 784800.

Online

The full edition is also online at www.goldenguide.org.uk.

For all enquiries please contact Heather Alabaster on: 0191-386 5918, or email: heather@goldenguide.org.uk.

Events

A Space at the Table

Screening of locally made film about dementia

Peter Woods of HexhamTV has made a film with a group of carers from Amble who are looking after their partners with dementia.

The film  is called ‘A Space at the Table’ because the space at the table that the person living with dementia would normally fill is gradually fading away with far reaching implications for each person living with dementia and also for their partners.

The film which lasts for an hour and 16 minutes is very personal and powerful and comes with a warning that it is not suitable to be shown to those living with dementia, those under 16 or to people who may be adversely affected by seeing its contents

With the kind support of Tynedale Dementia Action Group and The Forum Cinema, Hexham, Peter’s film is now being shown during Dementia Action Week 2019, on Wednesday 22 May, to highlight the honest and truthful experience of carers of partners living with dementia in Northumberland..

For more details and to book for this free screening click here.

For information and support regarding dementia please visit our dementia page

Northumberland Pride

We’re so pleased to be a part of the Northumberland Pride event again this year.

Northumberland Pride is a county wide organisation set up in 2017 to raise awareness of lesbian, gay, bisexual & transgender (LGBT+) culture and heritage. This is done this by promoting equality and diversity for the elimination of discrimination on the grounds of sexual orientation and gender identity. The group also provides safe spaces which break down barriers that promote inclusion and support across Northumberland.

2018 saw the first Northumberland Pride in Alnwick. The event was attended by over 2,500 people and thecolourful march through the town centre of Alnwick attracted over 500 people. Visit our stand to tell us about your experiences of NHS care and social care – you could win our fantastic sequin dog!

Northumberland Pride website

Sequinned cuddly dog toy

Sequin Dog Northumberland Pride

Hexham Abbey Living well in tynedale

Living Well in Tynedale

This event is hosted by Tynedale Dementia Action Alliance and is designed to be a fun afternoon that can help optimise physical and mental health.

Everyone is welcome to come along and find out what support and activities are available in the area. Highlights will include:

  • How to stay active and fit
  • Volunteering opportunities
  • Start new hobbies and interests
  • Financial advice and resources
  • Live music

Refreshments will be available at the event. Healthwatch Northumberland will be there so make sure you come and say hello!

Watering can on a lawn with daffodils

Stepping into Spring Roadshow: Blyth

This is one of a series of free events for older people in Northumberland, from Ageing Well in Northumberland. The event is a chance to meet local organisations offering advice and information on staying well and keeping active. Call in for a cup of tea or coffee and have a chat about local events and activities, volunteering opportunities and keeping fit and healthy.

For more details about this event please email: jbell@activenorthumberland.co.uk

 

 

 

Panoramic view of Wooler

Glendale Health Awareness Fair

The Glendale and Cheviot Primary Care Group Patient Participation Groups are once again running a health awareness day at The Glendale Hall.
There are many health groups and organisations attending so there is something there for everyone. The event is being opened by Liz Morgan, Director of Public Health and some of the groups attending are:

Healthwatch Northumberland                                                                                                                                                                                         Age UK
Support Planners
Health Trainers
Hospice at Home
Carers Northumberland
Hear to Help
Diabetes UK
Arthritis
Assistance Animals
Stroke Association
Northumberland County Blind Association
Paramedic (if available)
U3A
Podiatry Services

The WI will be providing soup, tea, coffee and cakes.

Please pop in and see what help and support is available to you.

Watering can on a lawn with daffodils

Stepping into Spring Roadshow: Hexham

This is one of a series of free events for older people in Northumberland, from Ageing Well in Northumberland. The event is a chance to meet local organisations offering advice and information on staying well and keeping active. Call in for a cup of tea or coffee and have a chat about local events and activities, volunteering opportunities and keeping fit and healthy.

For more details about this event please email: lrobertson@activenorthumberland.co.uk

 

 

 

Watering can on a lawn with daffodils

Stepping into Spring Roadshow: Morpeth

This is one of a series of free events for older people in Northumberland, from Ageing Well in Northumberland. The event is a chance to meet local organisations offering advice and information on staying well and keeping active. Call in for a cup of tea or coffee and have a chat about local events and activities, volunteering opportunities and keeping fit and healthy.

For more details about this event please email: alison.byard@morpeth-tc.gov.uk

 

 

 

Watering can on a lawn with daffodils

Stepping into Spring Roadshow: Haltwhistle

This is one of a series of free events for older people in Northumberland, from Ageing Well in Northumberland. The event is a chance to meet local organisations offering advice and information on staying well and keeping active. Call in for a cup of tea or coffee and have a chat about local events and activities, volunteering opportunities and keeping fit and healthy.

For more details about this event please email: ellenwalton@haltwhistle.org.

 

 

Watering can on a lawn with daffodils

Stepping into Spring Roadshow: Prudhoe

This is one of a series of free events for older people in Northumberland, from Ageing Well in Northumberland. The event is a chance to meet local organisations offering advice and information on staying well and keeping active. Call in for a cup of tea or coffee and have a chat about local events and activities, volunteering opportunities and keeping fit and healthy.

For more details about this event please email: kstorey@activenorthumberland.org.uk.

 

 

Watering can on a lawn with daffodils

Stepping into Spring Roadshow: Ponteland

The first of this year’s Stepping into Spring Roadshows from Ageing Well in Northumberland kicks off in Ponteland. This is a free event for older people, packed with local organisations offering advice and information on staying well and keeping active. Call in for a cup of tea or coffee and have a chat about local events and activities, volunteering opportunities and keeping fit and healthy. The Healthwatch Northumberland team will be at this event so come and say hello and pick up a giveaway or two!

For more details about this event please email: veronica.jones@northumberland.gov.uk.