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Riverside Surgery

Community urged to have say on proposed Riversdale Surgery relocation

NHS Northumberland Clinical Commissioning Group’s (CCG) Primary Care Commissioning Committee met in public on 12 February, to discuss the proposed relocation of Riversdale Surgery in Wylam to its branch site in the Oakland’s Health Centre in Prudhoe.

The practice submitted a formal application to the committee who heard the details of the proposal. The move would allow the practice to operate from a modern, fit for purpose primary care centre and enable clinical and community services to run from one central location.

As part of their application to relocate, the practice also shared with the committee the feedback from their patient and public engagement which raised concerns over the withdrawal of services in Wylam, difficulties with transport and accessibility.

The CCG noted these concerns and has agreed to undertake further engagement to hear the views of the local community and assess the impact of the proposed relocation.

Two drop in sessions have been arranged at St Oswin’s Church Hall, Wylam as follows:

  • Wednesday 19 February, 3.00pm – 5.00pm, St Oswin’s Church, Wylam
  • Monday 24 February, 1.00pm – 3.00pm St Oswin’s Church, Wylam
  • Thursday 27 February, 5.00pm – 7.00pm, Wylam Library

Responses from the community, together with the engagement report we produced in 2018 will be used to understand how the practice can address any concerns.

Further information on the next steps will be provided as soon as they are available.

 

Quarterly Report October – December 2019

Introduction

As a listening organisation working across Northumberland, Healthwatch Northumberland wants to hear what people like about health and social care services and what can be improved. We act on what people are saying, sharing their views with those who have the power to make change happen. We also help people find the information they need about services in their area and record this as ‘signposting’.

We receive feedback from people living in Northumberland about their experiences throughout the year. This report shares a summary of the feedback collected from October to December 2019.  The next report will cover January – March 2020.

 

This quarter we received feedback and enquiries from:

  • Telephone calls, emails and social media (31%)
  • Postal surveys and feedback forms (12%)
  • Talking to people at local engagement events (27%)
  • Through a meeting (27%)
  • Through a third party (4%)

Areas of Focus

We are open to all feedback about health and social care services. Responses to our Annual Survey helped us to identify three specific Areas of Focus which we are prioritising in 2019/20:

  1. General Practitioner Services (GP Services)
  2. Mental Health Services, including dementia care
  3. Access to Services

Aims

The report aims to increase understanding of:

  • Who Healthwatch Northumberland is hearing from
  • What people are saying
    • The general sentiment of comments
  • What people are experiencing
    • What is working well?
    • Where there are areas for improvement?

Feedback

Between October and December 2019, we received 26 pieces of feedback through talking to people at local engagement events, telephone calls, emails, our website, surveys and feedback forms and other sources. Alongside this, we signposted 17 people to services. Altogether we had 39 different recordable interactions this quarter.

This report explores who Healthwatch Northumberland is hearing from across the county, presenting a summary demographic information of those who got in touch. Demographic information includes location, gender, age, and whether the respondent is sharing their own health and social care experience or speaking on behalf of a friend or relative.

We also look at whether the feedback is negative or positive, with specific reference to the service type (e.g. primary care, secondary care, mental health, social care), as well as whether the feedback relates specifically to quality of care or access to services.

Read the Quarterly Report for October to December 2019

Healthwatch Northumberland Annual Survey 2020

Tell us your NHS, health and care experiences from last year.

We are running our annual survey during February and March this year, asking you about the NHS, health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

You can also come and talk to us and tell us what you think of health and social care services at one of our public events below. Let us know about your experiences, what went well and what could be improved, and together we can help make care better for everyone in Northumberland.

If you are unable to come to one of our events you can leave your feedback via our online survey or get in touch to ask for a postal copy with freepost return.

 

Come and see us in your area!

Monday 3 February: Age UK Northumberland, Round House, Ashington NE63 9JZ: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Tuesday 4 February: Amble Youth Project NE65 0DT: 10.00am – 11.30am (Bridge Project Employability Hub)

Wednesday 5 February: No 28 Community Project, Hexham NE46 1DJ: 11.00am – 12.30pm (Bridge Project Employability Hub)

Thursday 6 February: Concordia Leisure Centre, Cramlington NE23 6YB: 1.30pm – 3.30pm

Thursday 6 February: Cheviot Centre, Wooler NE71 6BL: 2.00pm – 4.00pm (in partnership with Wooler patient participation group)

Wednesday 12 February: Rothbury Practice NE65 7UW: 10.30am – 12.00pm

Thursday 13 February: Northumbria Hospital (cafe area, lower ground floor), Cramlington NE23 6NZ: 10.00am – 12.00pm

Thursday 13 February: The Village Surgery, Cramlington NE63 6US: 3.00pm – 4.00pm

Thursday 13 February: Forum Family Practice, Cramlington NE63 6QN: 4.15pm – 5.15pm

Friday 14 February: Spetchells Centre, Prudhoe NE42 5AA: 10.00am – 11.30am (Bridge Project Employability Hub)

Wednesday 19 February: Seaton Delaval Community Centre NE25 0BW: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Wednesday 19 February: Adapt (NE) Community Information Morning, Hexham NE46 3HN: 10.30am – 12.30pm

Thursday 20 February: Morpeth Library NE61 1AF: 3.00pm – 5.00pm

Tuesday 25 February: Riverside Leisure Centre, Morpeth NE61 1PR: 1.30pm – 3.30pm

 

Wednesday 4 March: Morpeth Town Hall NE61 1LZ: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Monday 9 March: Hexham General Hospital NE46 1QJ: 10.00am – 1.00pm

Wednesday 11 March: Blyth Library NE24 2DJ: 10.30am – 12.00pm

Wednesday 11 March: Blyth Sports Centre NE24 5BT: 1.30pm – 3.30pm

Thursday 12 March: Haltwhistle Leisure Centre NE49 0AX: 1.30pm – 3.00pm (Bridge Project Employability Hub)

Thursday 12 March: Haltwhistle Methodist Church NE49 0AX: 5.00pm – 7.00pm

Wednesday 18 March: Wansbeck General Hospital, Ashington NE63 9JJ: 10.00am – 1.00pm

Wednesday 18 March: Ashington Leisure Centre NE63 9JY: 2.00pm – 4.00pm

Thursday 19 March: Berwick Library (first floor) TD15 1DB: 12.00pm – 2.00pm

Monday 23 March: Bedlington Community Allotment (behind Chester Court Care Home) NE22 7LD: 11.30am – 1.30pm

Thursday 26 March: Hexham Mart NE46 3SG: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Friday 27 March:  Gallery Youth Project, Alnwick NE66 1SX: 11.00am – 12.30pm (Bridge Project Employability Hub)

 

 

 

 

Communication and Marketing Assistant

We are looking for a Communication and Marketing Assistant to join our team.

Communication and Marketing Assistant

Part time – 20 hours per week

Permanent dependent on funding

Based at Adapt (NE), Hexham

Salary: £20,395 per annum pro rata (£11,024.32 per annum – actual)

Closing date for applications: midnight, Wednesday 29 January

Interview date: 5 February 2020

 

Could this be you?

  • Are you passionate about improving local NHS and social care services?
  • Do you enjoy talking to people and listening to their experiences?
  • Can you create content that is engaging and accessible?

Healthwatch Northumberland is the independent champion for people who use health and social care services.  By joining our committed and enthusiastic team you will have the opportunity to use your communication skills to give a voice to people who use those services, influence positive change to services and help meet the health and social care needs of our communities.

Below you will find the application form, job description and a link to our latest annual report.

If you would like an informal discussion about the role and Healthwatch Northumberland, contact Claire Jackson, Communication and Marketing Officer: clairej@healthwatchnorthumberland.co.uk, 03332 408468.

Healthwatch Northumberland Communication and Marketing Assistant job description and person specification

Healthwatch Northumberland Communication and Marketing Assistant application form

Healthwatch Northumberland Annual Report 2018/19

 

Quarterly Report – July to September 2019

As independent champion for people who use health and social care services, we receive feedback about what is working well for people and what could be improved, and share these views with those who have the power to make change happen. We also help people find the information they need about services in their area and record this as ‘signposting’.

The report below shares a summary of the feedback collected from July to September 2019.
This quarter we received feedback and enquiries from:
• Telephone calls, emails and social media (52%)
• Postal surveys and feedback forms (5%)
• Talking to people at local engagement events (43%)

 

Summary for feedback received between July and September 2019.

  • The average person feeding back to Healthwatch Northumberland is a woman aged between 65-79 from the Tynedale area. They are most likely to be feeding back about their own experiences.
  • They are most likely to get in touch with us by the telephone, email, or social media, or through engagement events we run in their local area.
  • Most people fed back to us with concerns or complaints about health services.
  • Most of our feedback is about primary care services. This quarter pharmacies and GP surgeries dominated the negative feedback we got about primary care.
  • Secondary care services also make up a large proportion of our feedback. This quarter feedback about a physiotherapy service dominated the negative feedback about secondary care.
  • We also continued to hear back about the loss of the Hear to Help Service, which was provided by Action on Hearing Loss.
  • Consistent with last quarter, most feedback was about people finding it hard to access services, rather than quality of care.
  • Healthwatch Northumberland had a total of 80 recordable interactions with people. 58 of these gave us feedback, 38 were signposted and 3 exchanged information with us.
  • We signposted to Independent Complaints Advocacy Northumberland, Carers Northumberland, North of Tyne Patient Advice and Liaison Service, and Northumberland County Council more than once this quarter, and at least once last quarter.
  • Almost half of the organisations we signposted to this quarter were voluntary sector organisations.

Read the full report for July to September 2019

Your Voice Fund

We are very excited to announce the Your Voice Fund.  This is an opportunity for more people to have their experiences of health and social care services heard and to make those services better.  We recognise that there are some people we do not hear from enough. In particular:

  • People with learning disabilities
  • People from the LGBTQ+ communities
  • Young people
  • Black and minority ethnic communities
  • People living in Northumberland through asylum or refugee resettlement programmes

Small grants of up to £1,000 are available for projects which can:

Gather people’s views and experiences of health and social care services in Northumberland,

Or

Respond to views you have already gathered, deliver an activity, create a resource or run a promotional campaign about a health and care issue in Northumberland.

Talk to us about your ideas and find out more below.

Your Voice Fund Information Pack

 

Quarterly Report – April to June 2019

Introduction

Healthwatch Northumberland is the independent champion for people who use health and social care services. We are a listening organisation working across Northumberland, interested in what people like about services and what can be improved. We act on what people are saying, sharing their views with those who have the power to make change happen. We also help people find the information they need about services in their area and record this as ‘signposting’.
People who use health and social care services tell Healthwatch Northumberland about their experiences throughout the year.

This report shares a summary of the feedback collected from April to June 2019. The next report will cover July to September 2019.

This quarter we received feedback and enquiries from:
• Telephone calls, emails and social media (611%)
• Postal surveys andfeedback forms (24%)
• Talking to people at local community events (11%)
• Through meetings and third parties (3%)

Areas of Focus
We are open to all feedback about health and social care services. Responses to our annual survey helped us to identify three specific areas of focus which we are prioritising in 2019/20:
1. General Practitioner Services (GP Services)
2. Mental Health Services, including dementia care
3. Access to Services

Aims

The report aims to increase understanding of:

Who Healthwatch Northumberland is hearing from

What people are saying

The general sentiment of comments

What people are experiencing

What is working well?

Where there are areas for improvement

Read the April to June Report in full

 

Wellbeing Survey – Your Help Needed

Are you a member of the public?

NHS England would like your views on what wellbeing means to you and what may prevent you from looking after yourself as well as you can.

It would also like to know how you think the health and care system can support you further to look after yourself.

To give your feedback please click on the link below. The survey will run until Friday 21 November. There is also the opportunity to sign up for updates after completing the survey.

Wellbeing Survey for Public

 

Do you work in health and social care?

NHS England would like to know what you think needs to be done so that you can focus more on prevention as part of your role. The survey will take less than 10 minutes to complete and the deadline is 21 November.

Wellbeing Survey for Staff

 

Director of Public Health Annual Report 2018

The 2018 Director of Public Health Annual Report focuses on Mental Health and Wellbeing.

The report asks, ‘why is mental health important?’
‘Over the last few decades there has rightly been a focus on reducing the number of premature deaths from heart disease and stroke. Across the whole of the county’s population, about 45% of all deaths are due to five causes and heart disease and stroke still cause nearly 30% of all deaths.

There is quite a difference though between the conditions that people are dying of and the conditions which contribute to disability and ill health during life. Mental ill health makes a significant contribution to ill health and
in some groups, is the major cause of death and ill health. For instance in men aged 15 – 49, nearly 30% of deaths are attributable to mental illness.’

View the Report

 

 

Healthwatch Northumberland Conference

Join us at our Conference 2019

If you use NHS or social care services and live or work in Northumberland, we’d love you to come along to our bigger and better Conference 2019. The Conference will take place at The Phoenix Theatre in Blyth on Wednesday 16 October, between 10.00am and 3.30pm.

Join in the community conversation at this free event with information and listening workshops about mental health, dementia, substance abuse, social prescribing, patient involvement, GP services and more.

We aim to make the day informative, interactive and entertaining. This is a chance for you to share your experiences of care with those who provide it and find out what’s available locally.

There will be an ‘information buffet’, free raffle and lunch and refreshments provided.

To register for a place please call us on 03332 408468 or visit Eventbrite

Events

Haltwhistle Community Information Evening

We’re holding this community event to bring together local organisations which can offer information on support, activities, finances, health and more to local communities.

This is a chance to join us for a cuppa and tell us about your health and social care experiences from the last 12 months. If you can’t stay, you can pick up a postal copy and freepost envelope to complete at your leisure. You can feed back as a patient or a carer.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

We will be at a range of venues across Northumberland until the end of March so come and see us if you can. You can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Listening Event – Annual Survey 2020 Amble

We will be running our annual survey 2020 during February and March this year, asking you about the NHS, health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

This event is the Bridge Project Employability Hub so if you’re there it would be great if you have a couple of minutes to talk to us.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Community Information Morning Hexham

Our umbrella organisation Adapt (NE) holds these quarterly Community Information Mornings for the benefit of the local community.

Anyone can pop in to this free event and pick up advice and information about health, wellbeing, transport, money and things going on in your area. A mix of organisations come along each time and this month you can find out more about Tynedale Hospice at HomeNorthumberland Cancer Support GroupAlzheimers Society and of course Healthwatch Northumberland, Macular Society plus help around Attendance Allowance from Northumbria Healthcare.

We will be asking about your experiences of NHS, health and social care experiences of 2019 for our Annual Survey which runs throughout February and March.By telling us what went well and what could be better, you can help us be more effective on your behalf and influence positive changes for people in Northumberland,

Join us for a cuppa and a piece of cake in the Resource Room – just through the door from Cafe @ Burn Lane, Hexham.

 

 

Healthwatch Northumberland Meet and Greet Alnwick

At our ‘meet and greet’ sessions you can meet our team of board members and staff and find out more about what we do as independent champion for health and social care users. The meet and greet takes place before our bi-monthly board meetings, which are held at a different venue in Northumberland, and we invite local residents who have an interest in health and social care services, community groups and health professionals along for a cup of coffee and chance to find out more about our work.

If you live or work in the Alnwick area we’d love to see you. Please let us know in advance if you hope to join us – email: info@healthwatchnorthumberland.co.uk or call: 03332 408468.

Community Information Morning Hexham

The next Information Morning is on Thursday 14 November, from 10.30am to 12.30pm. Call in to this free event for a cuppa and slice of cake and discover more about what’s on offer locally. Advice and information about health and wellbeing, local services, social activities and more. There’s so much out there – come along and see what there is for you.

Listening Event – Blyth Library

Come and talk to us about your recent experiences of NHS and social care services, pick up some information about local NHS, health, care and support services and find out more about our Conference in October.

If you’ve used any NHS or socia care service recently we’d love to know what you thought. Did you have a good experience? Or could things have been better? Tell us about mental health services, audiology, emergency care, NHS 111, Gps and practice nurses, dentists, care homes and pharmacies.

We’ll have some of our sought after freebies for you including our woolly pens and stress balls.

Healthwatch Northumberland Conference 2019

Listening Event – Blyth Sports Centre

Come and talk to us about your recent experiences of NHS and social care services, pick up some information about local NHS, health, care and support services and find out more about our Conference in October.

If you’ve used any NHS or socia care service recently we’d love to know what you thought. Did you have a good experience? Or could things have been better? Tell us about mental health services, audiology, emergency care, NHS 111, Gps and practice nurses, dentists, care homes and pharmacies.

We’ll have some of our sought after freebies for you including our woolly pens and stress balls.

Healthwatch Northumberland Conference 2019

NHS Northumberland CCG logo

CCG Meeting in Public: Rothbury

The NHS Northumberland Clinical Commissioning Group (CCG) governing body is holding a meeting in public, where it will consider future arrangements at Rothbury Community Hospital. The CCG is responsible for the planning and buying of healthcare for Northumberland.

If you would like to submit a question for the meeting, or would like to confirm your attendance, please contact: Melody Price on 01670 335185 or email: melodyprice@nhs.net.

Read more about the consultation on services at Rothbury Community Hospital.

Haltwhistle Listening Event

We will be at Haltwhistle Library this month, listening to local people’s views and experiences on the NHS and social care services they have used. If you live in the area, we’d love you to call in and tell us about the services you and your family have used. We will also have information about help and support from local organisations and can help you find the services you need for a particular health condition or issue. For more information give us a ring on 03332 408468.

A Space at the Table

Screening of locally made film about dementia

Peter Woods of HexhamTV has made a film with a group of carers from Amble who are looking after their partners with dementia.

The film  is called ‘A Space at the Table’ because the space at the table that the person living with dementia would normally fill is gradually fading away with far reaching implications for each person living with dementia and also for their partners.

The film which lasts for an hour and 16 minutes is very personal and powerful and comes with a warning that it is not suitable to be shown to those living with dementia, those under 16 or to people who may be adversely affected by seeing its contents

With the kind support of Tynedale Dementia Action Group and The Forum Cinema, Hexham, Peter’s film is now being shown during Dementia Action Week 2019, on Wednesday 22 May, to highlight the honest and truthful experience of carers of partners living with dementia in Northumberland..

For more details and to book for this free screening click here.

For information and support regarding dementia please visit our dementia page