fuel advice northumberland

Fuel Advice for Sensory Impaired

Two Sensory Impairment Fuel Advisors  – Julie Swan and Karen Renner – have recently been appointed on a project being delivered by Citizens Advice and Northumberland County Blind Association. Julie has worked in the charity sector for over 30 years, including with The Macular Society.  As a parent of a son with visual impairment she has some understanding of the challenges faced by visually impaired people. Karen has worked with a number of charities in Northumberland on several projects including cancer advocacy and mental health programmes. Karen has worked with a number of charities in Northumberland on several projects including cancer advocacy and mental health programmes. Julie and Karen welcome the opportunity to assist people in reducing their fuel costs and improving the efficiency of their usage.

What do they do?

The Fuel Advisors can work with you to give you more control over your energy bills.  This may involve assistance with switching your supplier, using technology to help you get the most from your fuel or showing you visual aids to assist you with your meter readings or general energy use.

They can also inform you about the availability of services such as the Warm Home Discount or Priority Services Register.

You may just want information about small things you can do or adjustments you can make to manage your energy bills more efficiently.

What financial advice is available?

As a result of coronavirus measures many of us are spending more time at home and especially with winter on its way.  As a consequence, households may be facing increased energy bills.

Northumberland County Blind Association is working with Citizens Advice to deliver support to people in relation to their energy use.

Citizens Advice can help you find out if you qualify for benefits or if you are eligible for a grant.


If you would like to know more about this service or how it may be able to help you please call: 01670 339749.

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Citizens Advice Northumberland Changes to Services

Face to face advice services are suspended until further notice. This includes all drop in/appointment service, outreach services and face to face help to claim, debt, energy and health advice service.

Face to face resources have been shifted to telephone and digital services operating from all premises in small clusters and where possible from home in order to minimise the risk of infection spreading.

Citizens Advice services will be available to all for whatever they need, but will be focused on those clients requiring advice on welfare benefits, debt and budgeting advice, housing and employment, energy and health. Please check website information before calling where possible to reduce waiting times on the phone and use the Google form on the website.

During this time services can be accessed in the following ways:

Clients requiring advice on any of general enquiry areas Adviceline Service 9.30am-4.30pm Mon-Fri.

Telephone 0808 278 7944


Clients requiring advice on debt/money/financial capability 01670 339960

text “DEBT” to 81400 and we will call you back


Clients requiring advice on energy/fuel poverty 01670 339660


Clients requiring advice on FBD employability service  


Emergency Partner referral 01670 339960
For general Covid-19 information, updates or those can self-help NCAB website

National Citizens Advice website


Webchat advice service available on all enquiry areas


Macmillan Benefits Advice

National Citizens Advice website


01670 339985

Universal Credit Help to Claim Service can be accessed in the following ways Citizens Advice Universal Credit Adviceline 9.00-5.00pm Mon-Fri Telephone 0800 1448444 Webchat Get help applying for Universal Credit

Textphone 0800 144 8 444

Non-urgent partner referrals or client requests for callbacks or advice Access to our partner and client advice via our websites email advice form


Scam Awareness Events

Citizens Advice Northumberland and Trading Standards are holding a series of events across Northumberland to help people spot potential scams.

The events are part of a national Scams Awareness campaign encouraging people to report and talk about scams. People will learn about the spotting the common signs of a scam, such as receiving an offer that sounds too good to be true or being told to pay upfront for an item or service. Attendees will also be encouraged to report scams so that the police can take action and they can get advice on how to try and get their money back.

The events will take place at the following venues and dates:


Bedlington Library – 11th June 10.00am

Alnwick Sainsburys – 12th June 10.00am

Ashington Leisure Centre – 13th June 1.00pm

Cramlington Manor Walks – 14th June 10.00am

Berwick Library 18th June – 10.00am

Hexham Library 20th June – 1.00pm