New 999 BSL service

999 BSL is a new service that connects deaf people to British Sign Language Interpreters remotely through an app or a web-based platform, who then will relay the conversation with the call handler and emergency authorities.

This service has been set up so that no deaf person will be excluded when they need to make an emergency call, therefore saving lives.

There are two ways to reach the emergency services through 999 BSL:

You can use the service in three simple steps:

  1. Open the app (download beforehand) or webpage
  2. Press the red button ‘Call 999 BSL now’
  3. Connect to an interpreter

Read more about the service and watch videos explaining how to use 999 BSL at the Sign Health website.

Paramedic and patient

North East Ambulance Service Quality Priorities Survey

Every year North East Ambulance Service (NEAS) produces a Quality Report, which includes selecting priorities to improve patient safety, clinical effectiveness and patient experience.

Read about progress over the last 12 months here

NEAS are asking residents in the county to complete a short online survey around priorities, which closes on Monday 19 March, and is open to all. All responses are anonymous.


Complete the survey