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View plans for Berwick Hospital

The public are being given the opportunity to view plans for the newhospital in Berwick on Wednesday 11 March. Northumbria Healthcare released this message this week:

 

Northumbria Healthcare NHS Foundation Trust is sharing its proposals at drop-in sessions, hosted by Berwick Regeneration Commission, at the Town Hall from 11.00am – 4.00pm and 5.00pm – 7.00pm.

Staff from the trust will be on hand to showcase the architect’s proposals for the development on the existing Berwick Infirmary site before a formal planning application is submitted to Northumberland County Council. Teams at the infirmary have had a major input into the design of the new state-of-the-art hospital to ensure that it supports an improved experience for patients and is fit for the future.

The new hospital will re-provide all the existing services and embrace the latest technology. It is planned that Well Close Medical Group will be part of the development which will pave the way for further integration between primary care (the GPs) and secondary care (the hospital). Patients from the practice are also welcome to come along to the sessions to give their thoughts on the proposed relocation of the surgery.

Marion Dickson, executive director for nursing, midwifery, allied health professionals, surgery and community services at Northumbria Healthcare NHS Foundation Trust, is leading the Berwick redevelopment project. She said “We know that local people are very keen to see our plans for the new Berwick hospital and we are pleased to be able to confirm the date for our drop-in sessions. We hope that as many people as possible, including patients of Well Close Medical Group, will take this opportunity to come along and have a first glimpse of the proposals before we submit our planning application.”

Preparations are already well underway for the new build on the northern end of the existing infirmary site with departments moved to elsewhere on the site, and the car park next to the maternity unit is being resurfaced over the next two weeks. Pedestrian access to the maternity and physiotherapy departments will be maintained via the High Greens Road entrance however parking at the main hospital is available as usual during this work.

In the meantime, the trust is reminding patients with an appointment at Berwick Infirmary to attend as normal, however, report to the reception within medical records to be redirected to their waiting area.

Subject to planning approval, construction will start on site in the autumn with an expected completion date for the new hospital of spring 2022.

Anne-Marie Trevelyan, MP for Berwick, said “The new hospital in Berwick will be a massive boost to the town and surrounding areas and is hugely anticipated by the local community. I’m delighted that the public is being given the opportunity next month to see the plans and would encourage residents to go along to the drop-in sessions at the Town Hall.”

Riverside Surgery

Community urged to have say on proposed Riversdale Surgery relocation

NHS Northumberland Clinical Commissioning Group’s (CCG) Primary Care Commissioning Committee met in public on 12 February, to discuss the proposed relocation of Riversdale Surgery in Wylam to its branch site in the Oakland’s Health Centre in Prudhoe.

The practice submitted a formal application to the committee who heard the details of the proposal. The move would allow the practice to operate from a modern, fit for purpose primary care centre and enable clinical and community services to run from one central location.

As part of their application to relocate, the practice also shared with the committee the feedback from their patient and public engagement which raised concerns over the withdrawal of services in Wylam, difficulties with transport and accessibility.

The CCG noted these concerns and has agreed to undertake further engagement to hear the views of the local community and assess the impact of the proposed relocation.

Two drop in sessions have been arranged at St Oswin’s Church Hall, Wylam as follows:

  • Wednesday 19 February, 3.00pm – 5.00pm, St Oswin’s Church, Wylam
  • Monday 24 February, 1.00pm – 3.00pm St Oswin’s Church, Wylam
  • Thursday 27 February, 5.00pm – 7.00pm, Wylam Library

Responses from the community, together with the engagement report we produced in 2018 will be used to understand how the practice can address any concerns.

Further information on the next steps will be provided as soon as they are available.

 

Quarterly Report October – December 2019

Introduction

As a listening organisation working across Northumberland, Healthwatch Northumberland wants to hear what people like about health and social care services and what can be improved. We act on what people are saying, sharing their views with those who have the power to make change happen. We also help people find the information they need about services in their area and record this as ‘signposting’.

We receive feedback from people living in Northumberland about their experiences throughout the year. This report shares a summary of the feedback collected from October to December 2019.  The next report will cover January – March 2020.

 

This quarter we received feedback and enquiries from:

  • Telephone calls, emails and social media (31%)
  • Postal surveys and feedback forms (12%)
  • Talking to people at local engagement events (27%)
  • Through a meeting (27%)
  • Through a third party (4%)

Areas of Focus

We are open to all feedback about health and social care services. Responses to our Annual Survey helped us to identify three specific Areas of Focus which we are prioritising in 2019/20:

  1. General Practitioner Services (GP Services)
  2. Mental Health Services, including dementia care
  3. Access to Services

Aims

The report aims to increase understanding of:

  • Who Healthwatch Northumberland is hearing from
  • What people are saying
    • The general sentiment of comments
  • What people are experiencing
    • What is working well?
    • Where there are areas for improvement?

Feedback

Between October and December 2019, we received 26 pieces of feedback through talking to people at local engagement events, telephone calls, emails, our website, surveys and feedback forms and other sources. Alongside this, we signposted 17 people to services. Altogether we had 39 different recordable interactions this quarter.

This report explores who Healthwatch Northumberland is hearing from across the county, presenting a summary demographic information of those who got in touch. Demographic information includes location, gender, age, and whether the respondent is sharing their own health and social care experience or speaking on behalf of a friend or relative.

We also look at whether the feedback is negative or positive, with specific reference to the service type (e.g. primary care, secondary care, mental health, social care), as well as whether the feedback relates specifically to quality of care or access to services.

Read the Quarterly Report for October to December 2019

New Physical Activity Plan for County

Northumberland Sport has launched a plan aimed at getting everyone more active for life.

The Northumberland Physical Activity Strategy provides a framework to tackle the challenge inactivity presents in Northumberland. The strategy has been developed with a range of organisations who have a vested interest in reducing inactivity levels in Northumberland, such a NHS Trusts, Northumberland County Council and Sport England.

The aim is to have an impact on the collective long term health, social, educational and economic outcomes associated with tackling high levels of inactivity.

Find out more and read the strategy at the More Active for Life website.

The Golden Guide 2020

The Golden Guide 2020 is now available at GP surgeries, libraries and other venues across Northumberland, including our office in Hexham. The guide is a free directory for over 50s and is packed with information about health, wellbeing, finances, activities, being social, transport and so much more. The theme this year is ‘social prescribing’. Social prescribing is a way for local agencies to refer people to a link worker. Link workers give people time, focusing on ‘what matters to me’ and taking a holistic approach to people’s health and wellbeing. They connect people to community groups and statutory services for practical and emotional support.

If you would like a free copy of The Golden Guide please get in touch.

Healthwatch Northumberland Annual Survey 2020

Tell us your NHS, health and care experiences from last year.

We are running our annual survey during February and March this year, asking you about the NHS, health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

You can also come and talk to us and tell us what you think of health and social care services at one of our public events below. Let us know about your experiences, what went well and what could be improved, and together we can help make care better for everyone in Northumberland.

If you are unable to come to one of our events you can leave your feedback via our online survey or get in touch to ask for a postal copy with freepost return.

 

Come and see us in your area!

Monday 3 February: Age UK Northumberland, Round House, Ashington NE63 9JZ: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Tuesday 4 February: Amble Youth Project NE65 0DT: 10.00am – 11.30am (Bridge Project Employability Hub)

Wednesday 5 February: No 28 Community Project, Hexham NE46 1DJ: 11.00am – 12.30pm (Bridge Project Employability Hub)

Thursday 6 February: Concordia Leisure Centre, Cramlington NE23 6YB: 1.30pm – 3.30pm

Thursday 6 February: Cheviot Centre, Wooler NE71 6BL: 2.00pm – 4.00pm (in partnership with Wooler patient participation group)

Wednesday 12 February: Rothbury Practice NE65 7UW: 10.30am – 12.00pm

Thursday 13 February: Northumbria Hospital (cafe area, lower ground floor), Cramlington NE23 6NZ: 10.00am – 12.00pm

Thursday 13 February: The Village Surgery, Cramlington NE63 6US: 3.00pm – 4.00pm

Thursday 13 February: Forum Family Practice, Cramlington NE63 6QN: 4.15pm – 5.15pm

Friday 14 February: Spetchells Centre, Prudhoe NE42 5AA: 10.00am – 11.30am (Bridge Project Employability Hub)

Wednesday 19 February: Seaton Delaval Community Centre NE25 0BW: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Wednesday 19 February: Adapt (NE) Community Information Morning, Hexham NE46 3HN: 10.30am – 12.30pm

Thursday 20 February: Morpeth Library NE61 1AF: 3.00pm – 5.00pm

Tuesday 25 February: Riverside Leisure Centre, Morpeth NE61 1PR: 1.30pm – 3.30pm

 

Wednesday 4 March: Morpeth Town Hall NE61 1LZ: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Monday 9 March: Hexham General Hospital NE46 1QJ: 10.00am – 1.00pm

Wednesday 11 March: Blyth Library NE24 2DJ: 10.30am – 12.00pm

Wednesday 11 March: Blyth Sports Centre NE24 5BT: 1.30pm – 3.30pm

Thursday 12 March: Haltwhistle Leisure Centre NE49 0AX: 1.30pm – 3.00pm (Bridge Project Employability Hub)

Thursday 12 March: Haltwhistle Methodist Church NE49 0AX: 5.00pm – 7.00pm

Wednesday 18 March: Wansbeck General Hospital, Ashington NE63 9JJ: 10.00am – 1.00pm

Wednesday 18 March: Ashington Leisure Centre NE63 9JY: 2.00pm – 4.00pm

Thursday 19 March: Berwick Library (first floor) TD15 1DB: 12.00pm – 2.00pm

Monday 23 March: Bedlington Community Allotment (behind Chester Court Care Home) NE22 7LD: 11.30am – 1.30pm

Thursday 26 March: Hexham Mart NE46 3SG: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Friday 27 March:  Gallery Youth Project, Alnwick NE66 1SX: 11.00am – 12.30pm (Bridge Project Employability Hub)

 

 

 

 

Buildings from Wylam bridge

Riversdale Surgery Relocation

Are you a patient at Riversdale Surgery in Wylam?

The practice has received a decision in principle to move its operations to the Oaklands Centre in Prudhoe and is asking patients to complete a short survey about what this might mean for them.

Responses given together with the engagement report we did in 2018, will be used to understand how the practice can address any concerns (you can read our report here).

The practice is particularly keen to hear from patients who find it difficult to travel to Prudhoe and to understand what the practice could do to help them.

The survey closes on Sunday 26 January and a summary of the findings will be put on the surgery website in the next few weeks.

Find the survey on the Riversdale Surgery website

BID Services Northumberland

BID Sight Loss Drop In Service

BID Services is a charity working in partnership with children, young people and adults and their families and carers. It supports people who are deaf, hard of hearing, visually impaired or have a dual sensory loss. Specialist service areas include advocacy, employment, British Sign Language interpreting and training, rehabilitation and mobility training, specialist equipment, residential care, social work, support for tinnitus and housing related services.

BID Services Northumberland is trying to further promote services across the community by having promotional tables at a range of venues for people to come along and discuss sight loss. There will be equipment on display and information leaflets available on different sight conditions. The people manning the table are qualified professionals within the sight loss area and are able to answer any questions you may have. Please see below where you can go and when to have a chat with the BID Services team.

For more information call 01670 293150.

 

Prudhoe Waterworld

Monday 17 February, 2.00pm – 4.00pm

Thursday 25 June, 2.00pm – 4.00pm

Friday 23 October, 1.30pm – 3.30pm

 

Wentworth Leisure Centre, Hexham

Monday 17 February, 11.00am – 1.00pm

Tuesday 25 June, 11.00am – 1.00pm

Friday 23 October, 10.30am – 12.30pm

 

Swan Centre, Berwick

Monday 20 January, 10.30am – 12.30pm

Wednesday 20 May, 10.30am – 12.30pm

Thursday 24 September, 10.30am – 12.30pm

 

Willowburn Leisure Centre, Alnwick

Monday 20 January, 2.00pm – 4.00pm

Wednesday 20 May, 2.00pm – 4.00pm

Thursday 24 September, 2.00pm – 4.00pm

 

Ashington Leisure Centre

Monday 20 April, 2.30pm – 4.30pm

Wednesday 19 August, 2.30pm – 4.30pm

Friday 4 December, 2.00pm – 4.00pm

 

Riverside Leisure Centre, Morpeth

Monday 20 April, 11.30am – 1.30pm

Wednesday 19 August, 11.30am – 1.30pm

Friday 4 December, 11.00am – 1.00pm

 

Blyth Sports Centre

Wednesday 25 March, 11.30am – 1.30pm

Thursday 23 July, 11.30am – 1.30pm

Friday 20 November, 11.00am – 1..00pm

 

Concordia Leisure Centre, Cramlington

Wednesday 25 March, 2.30pm – 4.30pm

Thursday 23 July, 2.30pm – 4.30pm

Friday 20 November, 2.00pm – 4.00pm

 

 

 

 

 

 

Home Care Provision in Coquetdale

Home Care Provision in Coquetdale

This report is the result of joint work between Carers Northumberland, the Coquetdale Carers and Service Users Group and Healthwatch Northumberland looking at the issues of providing Home Care services in the Coquetdale area.
Based on two surveys carried out in 2018, it shows the key concerns and expectations of people who use services and their carers are communication and continuity of service. It also clearly highlights the challenges faced by agencies providing health and care services in a rural area.
We are pleased that Northumberland County Council’s Adult Social Care commissioner was actively involved throughout the process and responded positively to the process and findings and we welcome the progress reported by Age UK Northumberland.
However, the main thank you is to Cathy Jacobs of the Coquetdale Carers and Service Users Group who organised and analysed the surveys and most importantly set the tone for the work from the beginning of raising concerns but at the same time providing insight and suggestions for making things better.

You can read the home care report here

 

 

Cancer Information Events

Cancer Information Events Northumberland

The Northumbria Cancer Patient and Carer Group is holding a series of events across Northumberland, where you can share your ideas and experiences as a patient or carer of someone with cancer. There will also be a mix of organisations with information stalls offering advice and support. All the events start at 10.00am with lunch at 12.00pm.

 

Monday 3 February: The Roundhouse, Ashington NE63 9JZ

Wednesday 19 February: Seaton Delaval Community Centre NE25 0BW

Wednesday 4 March: Morpeth Town Hall NE61 1LZ

Wednesday 11 March: United Reformed Church, Market Place, Rothbury NE65 7UW

Thursday 26 March: Hexham Mart, Tyne Green Hexham NE46 3SG

 

There’s no need to book but if you have any queries about the events please email: info@ncpcg.org or call: 07817 515265.

These events are supported by the Northern Cancer Alliance and working with Northumbria Healthcare NHS Foundation Trust and the Empowering Communities Project team at Northumberland County Council.

 

 

Events

Listening Event – Annual Survey Alnwick

We are running our annual survey 2020 during February and March this year, asking you about the NHS, health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

This event is at the Gallery Youth Project and part of the Bridge Project Employability Hub so if you’re there it would be great if you have a couple of minutes to talk to us.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Listening Event: Annual Survey Bedlington

We are running our annual survey 2020 during February and March this year, asking you about the health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland. Find us at the community allotment, behind Chester Court Care Home.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Listening Event: Annual Survey Berwick Library

We are running our annual survey 2020 during February and March this year, asking you about the health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland. Find us on the first floor.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Listening Event: Annual Survey Ashington Leisure Centre

We are running our annual survey 2020 during February and March this year, asking you about the health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Listening Event: Annual Survey Wansbeck Hospital

We are running our annual survey 2020 during February and March this year, asking you about the health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Haltwhistle Community Information Evening

We’re holding this community event to bring together local organisations which can offer information on support, activities, finances, health and more to local communities.

This is a chance to join us for a cuppa and tell us about your health and social care experiences from the last 12 months. If you can’t stay, you can pick up a postal copy and freepost envelope to complete at your leisure. You can feed back as a patient or a carer.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

We will be at a range of venues across Northumberland until the end of March so come and see us if you can. You can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Listening Event: Annual Survey Blyth Sports Centre

We are running our annual survey 2020 during February and March this year, asking you about the health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home. You can feed back as a patient or carer.

By telling us about the care you received you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what’s important to you, what went well and what could be improved and together we can help make care better for everyone in Northumberland.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Listening Event: Annual Survey Blyth Library

We are running our annual survey 2020 during February and March this year, asking you about the health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home. You can feed back as a patient or carer.

By telling us about the care you received you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what’s important to you, what went well and what could be improved and together we can help make care better for everyone in Northumberland.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Listening Event: Annual Survey Hexham Hospital

We are running our annual survey 2020 during February and March this year, asking you about the health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Listening Event: Annual Survey Morpeth Riverside

We are running our annual survey 2020 during February and March this year, asking you about the NHS, health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.