Posts

Public invited to have say on plans for new Berwick hospital

Update 22 April 2020: 

The deadline for residents to look at and comment on proposals for the new Berwick hospital has been extended to 5.00pm on Monday 27 April. Northumbria Healthcare NHS Foundation Trust has extended the consultation to give people as much opportunity as possible to see them before the planning application is submitted.

 

People in Berwick are being given another opportunity to see plans for a new £25million hospital in the town.

Following community engagement last month, Northumbria Healthcare NHS Foundation Trust is inviting the public to view the proposals on a new website – www.berwickcommunityhospital.co.uk – before the planning application is submitted. The trust had intended to hold a drop-in session in the town, however, this is now not possible due to the current government restrictions.

On the website, people will be able to look at the plans for the new development on the existing Berwick Infirmary site and make comments before the consultation closes at 5.00pm on Monday 20 April 2020. People without access to the internet can telephone 0191 261 5685. The hoardings around the area where the new hospital is set to be built are being erected and the winning images from the trust’s photography competition will go on display in due course.

Marion Dickson, executive director for nursing, midwifery, allied health professionals, surgery and community services at Northumbria Healthcare, is leading the Berwick redevelopment project.

She said “Whilst dealing with the evolving coronavirus situation must be the trust’s top priority, building our new Berwick hospital remains an important project for us and we’re very keen to keep it on track.

“Circumstances have meant that we’ve had to change the way we’re carrying out the next stage of the process with an online consultation rather than a drop-in session for the public. However, please be assured that people will have the same amount of information and a telephone number is available if residents have difficulty accessing the internet.

“We were very pleased to see so many people at our drop-in sessions at the Town Hall last month and that the response we had was hugely positive. We fully appreciate that these are unsettling times however we’d urge people to log on, if they’d like to, and view the updated plans and let us know their views.”

The new hospital will re-provide all the existing services and embrace the latest technology. It is planned that Well Close Medical Group will be part of the new development which will pave the way for further integration between primary care (the GPs) and secondary care (the hospital).

The resurfacing of the car park next to maternity is complete and next to the minor injuries unit is now the only way to access the hospital, as the number of entrances have been reduced across the trust to help further reduce the spread of coronavirus.

Marion added “These are extremely challenging times for everyone working in the NHS. I would like to say thank you and express how very proud I am of our Northumbria family for the passion and dedication our staff are showing every single day to care for our patients.”

View plans for Berwick Hospital

The public are being given the opportunity to view plans for the newhospital in Berwick on Wednesday 11 March. Northumbria Healthcare released this message this week:

 

Northumbria Healthcare NHS Foundation Trust is sharing its proposals at drop-in sessions, hosted by Berwick Regeneration Commission, at the Town Hall from 11.00am – 4.00pm and 5.00pm – 7.00pm.

Staff from the trust will be on hand to showcase the architect’s proposals for the development on the existing Berwick Infirmary site before a formal planning application is submitted to Northumberland County Council. Teams at the infirmary have had a major input into the design of the new state-of-the-art hospital to ensure that it supports an improved experience for patients and is fit for the future.

The new hospital will re-provide all the existing services and embrace the latest technology. It is planned that Well Close Medical Group will be part of the development which will pave the way for further integration between primary care (the GPs) and secondary care (the hospital). Patients from the practice are also welcome to come along to the sessions to give their thoughts on the proposed relocation of the surgery.

Marion Dickson, executive director for nursing, midwifery, allied health professionals, surgery and community services at Northumbria Healthcare NHS Foundation Trust, is leading the Berwick redevelopment project. She said “We know that local people are very keen to see our plans for the new Berwick hospital and we are pleased to be able to confirm the date for our drop-in sessions. We hope that as many people as possible, including patients of Well Close Medical Group, will take this opportunity to come along and have a first glimpse of the proposals before we submit our planning application.”

Preparations are already well underway for the new build on the northern end of the existing infirmary site with departments moved to elsewhere on the site, and the car park next to the maternity unit is being resurfaced over the next two weeks. Pedestrian access to the maternity and physiotherapy departments will be maintained via the High Greens Road entrance however parking at the main hospital is available as usual during this work.

In the meantime, the trust is reminding patients with an appointment at Berwick Infirmary to attend as normal, however, report to the reception within medical records to be redirected to their waiting area.

Subject to planning approval, construction will start on site in the autumn with an expected completion date for the new hospital of spring 2022.

Anne-Marie Trevelyan, MP for Berwick, said “The new hospital in Berwick will be a massive boost to the town and surrounding areas and is hugely anticipated by the local community. I’m delighted that the public is being given the opportunity next month to see the plans and would encourage residents to go along to the drop-in sessions at the Town Hall.”

Healthwatch Northumberland Annual Survey 2020

Tell us your NHS, health and care experiences from last year.

We are running our annual survey during February and March this year, asking you about the NHS, health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

You can also come and talk to us and tell us what you think of health and social care services at one of our public events below. Let us know about your experiences, what went well and what could be improved, and together we can help make care better for everyone in Northumberland.

If you are unable to come to one of our events you can leave your feedback via our online survey or get in touch to ask for a postal copy with freepost return.

 

Come and see us in your area!

Monday 3 February: Age UK Northumberland, Round House, Ashington NE63 9JZ: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Tuesday 4 February: Amble Youth Project NE65 0DT: 10.00am – 11.30am (Bridge Project Employability Hub)

Wednesday 5 February: No 28 Community Project, Hexham NE46 1DJ: 11.00am – 12.30pm (Bridge Project Employability Hub)

Thursday 6 February: Concordia Leisure Centre, Cramlington NE23 6YB: 1.30pm – 3.30pm

Thursday 6 February: Cheviot Centre, Wooler NE71 6BL: 2.00pm – 4.00pm (in partnership with Wooler patient participation group)

Wednesday 12 February: Rothbury Practice NE65 7UW: 10.30am – 12.00pm

Thursday 13 February: Northumbria Hospital (cafe area, lower ground floor), Cramlington NE23 6NZ: 10.00am – 12.00pm

Thursday 13 February: The Village Surgery, Cramlington NE63 6US: 3.00pm – 4.00pm

Thursday 13 February: Forum Family Practice, Cramlington NE63 6QN: 4.15pm – 5.15pm

Friday 14 February: Spetchells Centre, Prudhoe NE42 5AA: 10.00am – 11.30am (Bridge Project Employability Hub)

Wednesday 19 February: Seaton Delaval Community Centre NE25 0BW: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Wednesday 19 February: Adapt (NE) Community Information Morning, Hexham NE46 3HN: 10.30am – 12.30pm

Thursday 20 February: Morpeth Library NE61 1AF: 3.00pm – 5.00pm

Tuesday 25 February: Riverside Leisure Centre, Morpeth NE61 1PR: 1.30pm – 3.30pm

 

Wednesday 4 March: Morpeth Town Hall NE61 1LZ: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Monday 9 March: Hexham General Hospital NE46 1QJ: 10.00am – 1.00pm

Wednesday 11 March: Blyth Library NE24 2DJ: 10.30am – 12.00pm

Wednesday 11 March: Blyth Sports Centre NE24 5BT: 1.30pm – 3.30pm

Thursday 12 March: Haltwhistle Leisure Centre NE49 0AX: 1.30pm – 3.00pm (Bridge Project Employability Hub)

Thursday 12 March: Haltwhistle Methodist Church NE49 0AX: 5.00pm – 7.00pm

Wednesday 18 March: Wansbeck General Hospital, Ashington NE63 9JJ: 10.00am – 1.00pm

Wednesday 18 March: Ashington Leisure Centre NE63 9JY: 2.00pm – 4.00pm

Thursday 19 March: Berwick Library (first floor) TD15 1DB: 12.00pm – 2.00pm

Monday 23 March: Bedlington Community Allotment (behind Chester Court Care Home) NE22 7LD: 11.30am – 1.30pm

Friday 27 March:  Gallery Youth Project, Alnwick NE66 1SX: 11.00am – 12.30pm (Bridge Project Employability Hub)

 

 

 

 

Home Care Provision in Coquetdale

Home Care Provision in Coquetdale

This report is the result of joint work between Carers Northumberland, the Coquetdale Carers and Service Users Group and Healthwatch Northumberland looking at the issues of providing Home Care services in the Coquetdale area.
Based on two surveys carried out in 2018, it shows the key concerns and expectations of people who use services and their carers are communication and continuity of service. It also clearly highlights the challenges faced by agencies providing health and care services in a rural area.
We are pleased that Northumberland County Council’s Adult Social Care commissioner was actively involved throughout the process and responded positively to the process and findings and we welcome the progress reported by Age UK Northumberland.
However, the main thank you is to Cathy Jacobs of the Coquetdale Carers and Service Users Group who organised and analysed the surveys and most importantly set the tone for the work from the beginning of raising concerns but at the same time providing insight and suggestions for making things better.

You can read the home care report here

 

 

Cancer Information Events

Cancer Information Events Northumberland

The Northumbria Cancer Patient and Carer Group is holding a series of events across Northumberland, where you can share your ideas and experiences as a patient or carer of someone with cancer. There will also be a mix of organisations with information stalls offering advice and support. All the events start at 10.00am with lunch at 12.00pm.

 

Monday 3 February: The Roundhouse, Ashington NE63 9JZ

Wednesday 19 February: Seaton Delaval Community Centre NE25 0BW

Wednesday 4 March: Morpeth Town Hall NE61 1LZ

Wednesday 11 March: United Reformed Church, Market Place, Rothbury NE65 7UW

Thursday 26 March: Hexham Mart, Tyne Green Hexham NE46 3SG

 

There’s no need to book but if you have any queries about the events please email: info@ncpcg.org or call: 07817 515265.

These events are supported by the Northern Cancer Alliance and working with Northumbria Healthcare NHS Foundation Trust and the Empowering Communities Project team at Northumberland County Council.

 

 

New Dental Services Amble and Rothbury

NHS England confirmed earlier this year that a new contract to provide dental services in both Amble and Rothbury was in place, and that services would be operational from 1 December 2019. The contract will start as planned on this date for the Amble practice, however, there will be a slight delay with the service in Rothbury. The service will operate from Rothbury Community Hospital and preparation of the premises is not yet complete. This means the service for Rothbury is now due to start from mid to late January 2020.

We will provide updates as and when we have them.

Permanent move agreed for Whalton Unit

The decision was taken this week that the Whalton Unit will be permanently relocated to Wansbeck General Hospital. Northumberland County Council’s health and wellbeing overview and scrutiny committee has agreed with the recommendation from Northumberland Clinical Commissioning Group’s (CCG)s governing body and the trust to retain the unit at Wansbeck hospital where it has been temporarily based since December 2018.

Below is the full press release from the CCG, released 5 November 2019.

NHS Northumberland Clinical Commissioning Group and Northumbria Healthcare NHS Foundation Trust have today welcomed the decision that the Whalton Unit is to be permanently relocated to Wansbeck General Hospital.

Northumberland County Council’s health and wellbeing overview and scrutiny committee has agreed with the recommendation from the CCG’s governing body and the trust to retain the unit at Wansbeck hospital where it has been temporarily based since December 2018.

Members were informed that the relocation of the unit from Morpeth to Wansbeck hospital had improved a number of aspects of patient care and safety and eased nurse staffing pressures.

The committee decided that the move was not a substantial change in service delivery given that the service still exists for local communities to access.

Members, however, sought assurance from the CCG and trust that there would be planned improvements to community and palliative care in the Morpeth area and that the privacy and dignity of patients would be taken into account.

In addition, improvements are to be made to the ward environment at Wansbeck hospital and transport support for relatives and carers to travel to visit patients will continue.

The decision follows an extensive period of engagement during September which saw around 800 people give their views through independent research and a series of drop-in sessions. Committee members also called on the CCG and trust to carry out on-going engagement in the community over the next few months.

Dr Graham Syers, clinical director of primary care at the CCG, said: “Our governing body firmly believed that due to the improvements in patient care that have resulted from transferring the Whalton Unit to Wansbeck hospital that it should remain in the new location, and we are pleased that our decision has been backed by the health and wellbeing overview and scrutiny committee.

“We would like to reiterate our thanks to the campaign group and members of the community for their contributions throughout this process and, while this decision is not what they wanted to hear, we are particularly grateful for their input during the engagement which replicated what a full public consultation would look like.

“Working closely with the trust, we will now press ahead with joint plans to improve care in the Morpeth community and in people’s own homes, including delivering specialist palliative care in nursing homes, while supporting work to enhance the environment at Wansbeck hospital.”

Marion Dickson, executive director of nursing, midwifery, allied health professionals, surgery and community care at Northumbria Healthcare, said: “We welcome today’s decision by the health and wellbeing overview and scrutiny committee and will now progress our plans, in partnership with the CCG, to better support our patients in Morpeth in the community and at home and make improvements to the Whalton Unit’s permanent home at Wansbeck hospital.

“We would like to remind the public of our transport service and would urge people who would find it difficult to travel from Morpeth to Wansbeck hospital to visit relatives in the unit to make use of it by speaking to the ward team.While there have been significant improvements in patient care and to nurse recruitment and skill mix since the unit moved to Wansbeck hospital, we remain committed to ensuring that this continues to the case and that our patients receive the highest standards of care.”

The improvements to patient care and safety following the move have included patients receiving more timely and thorough investigations, fewer transfers of patients back to The Northumbria hospital for emergency care and fewer episodes of harm associated with incidents due to greater observation of patients.

While the original move was instigated due to nurse staffing issues and an expected increase in activity over the winter period, more nursing staff had been recruited for the unit since the relocation and more consistent nursing care is now provided through an improved skill mix across the team.

The trust and CCG are to improve care in the Morpeth community including jointly investing in more community matrons to support additional nursing home beds in the town and allied health professionals to better support frail elderly patients within their own homes to prevent unnecessary admissions and facilitate earlier discharges home.

They are also jointly developing a palliative care bed model to enable patients to receive end-of-life care in local nursing homes with specialist nursing support. The improvements to the ward environment at Wansbeck hospital will include areas for rehabilitation and multi-disciplinary working.

Quarterly Report – July to September 2019

As independent champion for people who use health and social care services, we receive feedback about what is working well for people and what could be improved, and share these views with those who have the power to make change happen. We also help people find the information they need about services in their area and record this as ‘signposting’.

The report below shares a summary of the feedback collected from July to September 2019.
This quarter we received feedback and enquiries from:
• Telephone calls, emails and social media (52%)
• Postal surveys and feedback forms (5%)
• Talking to people at local engagement events (43%)

 

Summary for feedback received between July and September 2019.

  • The average person feeding back to Healthwatch Northumberland is a woman aged between 65-79 from the Tynedale area. They are most likely to be feeding back about their own experiences.
  • They are most likely to get in touch with us by the telephone, email, or social media, or through engagement events we run in their local area.
  • Most people fed back to us with concerns or complaints about health services.
  • Most of our feedback is about primary care services. This quarter pharmacies and GP surgeries dominated the negative feedback we got about primary care.
  • Secondary care services also make up a large proportion of our feedback. This quarter feedback about a physiotherapy service dominated the negative feedback about secondary care.
  • We also continued to hear back about the loss of the Hear to Help Service, which was provided by Action on Hearing Loss.
  • Consistent with last quarter, most feedback was about people finding it hard to access services, rather than quality of care.
  • Healthwatch Northumberland had a total of 80 recordable interactions with people. 58 of these gave us feedback, 38 were signposted and 3 exchanged information with us.
  • We signposted to Independent Complaints Advocacy Northumberland, Carers Northumberland, North of Tyne Patient Advice and Liaison Service, and Northumberland County Council more than once this quarter, and at least once last quarter.
  • Almost half of the organisations we signposted to this quarter were voluntary sector organisations.

Read the full report for July to September 2019

Northumbria Hospital

Healthwatch at the Northumbria Specialist Emergency Care Hospital

Working in partnership with Healthwatch North Tyneside and Northumbria Healthcare NHS Foundation Trust, we heard from 309 people over 14 three-hour sessions in the waiting area in the Emergency Department and Paediatrics Emergency Department of the Northumbria Specialist Emergency Care Hospital in November 2018.  People had travelled to the hospital independently and told us why they were attending the Emergency Department, what other services they had/tried to access and what they thought could make their experiences of getting care better.

Based on what we heard we produced the report below which includes recommendations that are now being implemented by Northumbria Healthcare, Northumberland and North Tyneside Clinical Commissioning Groups and North East Ambulance Service Foundation Trust.  Our observations and recommendations:

  • We suggest that a system-wide approach is needed to review the information and advice available to support people to get the care they need and help people to navigate themselves through the urgent care system.

 

  • A system wide approach is needed to review the transport issues people have highlighted, particularly public transport access to The Northumbria Hospital. We are pleased to note that Northumbria Healthcare has established a Rural Healthcare Commission and we hope this report will be used to help inform the discussions about transport.

 

  • Changes to the waiting room environment to improve experience and accessibility.

 

A number of changes have already taken place or are planned to the public waiting areas.

Read the report – Understanding people’s experiences of attending the Emergency Department at the Northumbria Specialist Emergency Care Hospital

Your Voice Fund

We are very excited to announce the Your Voice Fund.  This is an opportunity for more people to have their experiences of health and social care services heard and to make those services better.  We recognise that there are some people we do not hear from enough. In particular:

  • People with learning disabilities
  • People from the LGBTQ+ communities
  • Young people
  • Black and minority ethnic communities
  • People living in Northumberland through asylum or refugee resettlement programmes

Small grants of up to £1,000 are available for projects which can:

Gather people’s views and experiences of health and social care services in Northumberland,

Or

Respond to views you have already gathered, deliver an activity, create a resource or run a promotional campaign about a health and care issue in Northumberland.

Talk to us about your ideas and find out more below.

Your Voice Fund Information Pack

 

Events

Listening Event: Annual Survey Blyth Sports Centre

We are running our annual survey 2020 during February and March this year, asking you about the health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home. You can feed back as a patient or carer.

By telling us about the care you received you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what’s important to you, what went well and what could be improved and together we can help make care better for everyone in Northumberland.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Listening Event: Annual Survey Blyth Library

We are running our annual survey 2020 during February and March this year, asking you about the health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home. You can feed back as a patient or carer.

By telling us about the care you received you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what’s important to you, what went well and what could be improved and together we can help make care better for everyone in Northumberland.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Listening Event: Annual Survey Hexham Hospital

We are running our annual survey 2020 during February and March this year, asking you about the health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Listening Event: Annual Survey Morpeth Riverside

We are running our annual survey 2020 during February and March this year, asking you about the NHS, health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Listening Event: Annual Survey Wooler

We are running our annual survey 2020 during February and March this year, asking you about the NHS, health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

This event is being held in conjunction with Wooler patient participation group.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Listening Event: Annual Survey Morpeth Library

We are running our annual survey 2020 during February and March this year, asking you about the NHS, health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what went well and what could be improved, and together we can help make care better for everyone in Northumberland.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Listening Event – Annual Survey Haltwhistle Leisure Centre

We are running our annual survey 2020 during February and March this year, asking you about the NHS, health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

This event is the Bridge Project Employability Hub so if you’re there it would be great if you have a couple of minutes to talk to us.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Listening Event: Annual Survey Village Surgery

We are running our annual survey 2020 during February and March this year, asking you about the NHS, health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Listening Event: Annual Survey Forum Practice

We are running our annual survey 2020 during February and March this year, asking you about the NHS, health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Listening Event – Annual Survey 2020 NSECH

We are running our annual survey 2020 during February and March this year, asking you about the NHS, health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.