Posts

Our Chair steps down

Our Chair steps down

/in , /by

Healthwatch Northumberland’s Chair, David Thompson, stepped down this month after six years in the role.

Healthwatch Northumberland is the independent health and social care champion for people in Northumberland and is delivered by Hexham-based charity Adapt (NE).

David has been at the helm since 2017 and has been instrumental in championing the voice of the people in health and social care decision making with those providing and commissioning services.

During his time as Chair of the Healthwatch Northumberland Board, David was involved with the Northumberland Health and Wellbeing Board, the Primary Care Commissioning Committee and the System Transformation Board, and for the past 12 months he represented the North East and North Cumbria Healthwatch Network on the Integrated Care Board.

David says “The past six years have flown by and it has been a real privilege to have shared a journey with such a dedicated band of staff, board members and volunteers. Meeting members of the public and professionals has been very rewarding as there has been and remains a determination from everyone to improve services even further.”

Before joining Healthwatch Northumberland David was Chair of leisure trust North Country Leisure and Tynedale Sports Council. Previous to that he was Head Teacher of Haydon Bridge High School for 19 years.

A new Chair is now in post and Peter Standfield of Morpeth will take the reins of the Healthwatch Northumberland Board.

David says he is ‘delighted’ with the appointment, adding “Peter will be a decided asset to Healthwatch Northumberland, bringing with him a broad range of experience and expertise.”

Healthwatch Northumberland’s Vice Chair Margaret Young is also leaving after six years in post. David told us “Margaret has been a stalwart of Healthwatch Northumberland since 2017. She has brought great knowledge and awareness to the board about what is happening in health and social care across the county.”

We’ll bring you more information about new chair Peter Standfield soon!

Covid-19 and NHS dental care

Covid-19 and NHS dental care

/in , , /by

Healthwatch England is calling for action to address widespread issues with access to NHS dental care following an unprecedented surge in concerns. Healthwatch experienced a 452% increase in feedback on the issue in the second quarter of the year, with continuing accounts of people being left in pain, resorting to ‘DIY’ repair methods and in some cases even extracting their own teeth.

The review of 1,300 people’s experiences of accessing dental care found that:

  • More than 7 in 10 people (73%) found it difficult to access help and support when they needed it.
  • Access issues were caused by dentists not taking on NHS patients, as well as conflicting advice from different parts of the NHS about what help is available.
  • Many people were offered treatment if they went private, despite research indicating that 40% of people would struggle to afford private dental care.
  • The impact of not being able to access care led many people to experience pain, discomfort and further complications.

The increase in feedback comes after the British Dental Association reported that treatments delivered by NHS dental services in England are at a quarter of pre-COVID levels, with over 14.5 million fewer procedures taking place.

Laura Floyd, from West Berkshire, was part-way through significant dental treatment when it was cancelled due to the lockdown in March. The new mother explained: “As we went from April to May, I had an abscess develop on the tooth which was still awaiting treatment. I did receive care over the phone and a course of antibiotics which helped ease some of the pain and swelling but this never fully went away, I just lived with it as cautiously as I could. Sadly my eight-month-old wasn’t as cautious when reaching out and grabbing my face!”

Laura, who was entitled to free NHS dental care for 12 months after the birth of her child, did then receive some emergency treatment for a further painful cavity but is still waiting for her main treatment to be completed a year on from her initial diagnosis.

Sir Robert Francis QC, Chair of Healthwatch England, said: “The COVID-19 crisis has impacted on many areas of NHS support but, problems in dental care appear to be particularly acute.

“Even before the pandemic, people were telling us about problems in accessing NHS dental appointments but since the start of the summer these reports have hugely increased.

“If we don’t improve access to NHS dental care, not only do people risk facing far greater dental problems in the future but it also puts pressure on overstretched hospitals and GPs. Untreated dental problems can lead to pain, infection and the risk of long-term harm, which is comparable with other medical conditions.

“Health and care services are working hard to deal with the pandemic, but we believe the Government and the NHS should give more attention to resolving both long-standing and COVID-related issues in dentistry.”

While the report accepts that the overall treatment backlog caused by the pandemic will take time to clear due to limited industry capacity and COVID-related restrictions, it makes several recommendations including:

  • providing more accurate and up-to-date information for patients
  • providing clarity over NHS dentists’ obligations relating to patient registration
  • making more resources available to improve patient access to
    dental care and;
  • reviewing the overall cost to patients of NHS dental care, particularly with a 5% price increase set to take effect before Christmas.

Healthwatch is also calling for people on low incomes who are forced to travel long distances to access dental care to be reimbursed.

Read more on the Healthwatch England website

If you would like to tell us about your experience of accessing dental care during the pandemic you can tell us your story here.

COVID-19: What people are telling us

COVID-19: What people are telling us

/in , /by

Each month, thousands of people share their experiences about NHS and social care services with Healthwatches across the country. During the COVID-19 pandemic, this has ranged from the effect lockdown has had on carers, to the problems getting emergency dental treatment.

In Healthwatch England’s latest briefing they outline the issues over 19,700 people have raised, as well as taking an in-depth look at how technology has been used in response to the pandemic.

You can find a summary of the key points below or click the following link to read the full report:

Read the full report here

The impact of COVID-19

At the start of lockdown, people told us how the measures introduced to help control the spread of coronavirus were affecting their care.

Changes to routine and planned care – In many cases, people were unable to find the information they needed to understand what they should expect from services and were unclear about what the next steps for their treatment or care would be – leaving them feeling stressed and frustrated.

Shielding measures – Those who were shielding told us about problems in getting transport to their hospital care. For some people, the cost of attending one or more hospital appointments was too expensive to arrange private transport, especially if the hospital was far from home.

Access to prescription medicines – Initially people were struggling to get through to their GP or pharmacy by phone, and others experienced delays in getting their medication. This caused anxiety for people running out of supplies, particularly for those with long term conditions.

What can services learn?

  • People need clear, accurate and consistent information about their care and the services they use.
  • People’s experiences of hospital appointments do not start and end at the hospital doors – their journey begins at home, so transport arrangements must be considered.

Lockdown begins to ease

As lockdown restrictions began to reduce, we started to hear new concerns from people.

  • Worries about the future – People raised questions with us about how services can reopen safely, reported problems using services that are supposedly already open for business and expressed frustration at some NHS services being slow to reopen compared to other areas of the economy.
  • Testing for COVID-19 – While some people found visiting a testing centre easy, we also heard that the online booking process was difficult to use and there were concerns about the accessibility of testing centres.

What have people been telling us throughout?

  • Lack of accessible information – Throughout the pandemic, we have heard about the difficulties of finding up-to-date information in the languages or formats people need – especially when advice from the Government was frequently changing.
  • Emergency dental care – People did not know how to access emergency dental care – causing them extra stress while experiencing acute dental pain or other symptoms. Many others have felt they have no option but to go private if they want to receive treatment for what their dentist considered to be non-emergency treatment.
  • Access to B12 injections – Although some people received injections, either as normal or at a different GP practice, we also heard that in many areas there was an inconsistent approach to providing this treatment.
  • Care homes – People’s feedback highlighted that while family and friends were unable to visit their loved ones in care homes, timely and regular communication from care home staff really mattered.
  • The hidden effect on families and carers – The lack of respite has left many carers feeling stressed, isolated and forgotten about. We also heard about the difficulties some people faced helping the person that they care for to understand and remember the lockdown measures.
  • Praise for health and social care workers – Throughout the pandemic, we have heard about how much people appreciate the hard work of health and social care professionals during this time of unprecedented challenges.
  • The impact on people’s mental health – Since the start of lockdown, we have heard about the effects of the pandemic on people’s mental health and wellbeing. For some people, the changes to the services they would usually access have left them feeling abandoned – with infrequent telephone appointments not meeting their needs.

What can services learn?

  • Accessible information and meeting people’s communication needs must be considered from the start and should not be an afterthought. The information must also be shared through trusted sources, such as community centres and groups.
  • Families and carers have been providing even more care than usual during the pandemic – but this often goes unnoticed, and many need more support.
  • Good communications between care homes staff residents and their family and friends is key, especially while visiting restrictions are in place. Where appropriate, this should include involving residents’ families or next of kin in decision making about their care.
  • The mental health impacts of the pandemic are affecting both existing service users and non-service users. Mental health services will require investment to support people in both the short and long-term.

Digital healthcare

The pandemic has seen the digitisation of many health and social care services overnight. While digital appointments don’t work for everyone, and services should not be exclusively digital, it’s important healthcare services embrace technology for those who find it an efficient way to communicate. Our recent work in this area demonstrates how services are embracing this shift to digital healthcare:

The doctor will zoom you now

How the new NHS COVID-19 tracing app offers better data privacy

Read the full briefing to find out what we can learn from the rapid roll-out of virtual NHS consultations, and the importance of involving patients from the start when setting up new services.

 

If you would like to share your own experiences of health and social care services during the pandemic you can do so here:

Tell us your coronavirus story

Quarterly Report – July to September 2019

Quarterly Report – July to September 2019

/in , /by

As independent champion for people who use health and social care services, we receive feedback about what is working well for people and what could be improved, and share these views with those who have the power to make change happen. We also help people find the information they need about services in their area and record this as ‘signposting’.

The report below shares a summary of the feedback collected from July to September 2019.
This quarter we received feedback and enquiries from:
• Telephone calls, emails and social media (52%)
• Postal surveys and feedback forms (5%)
• Talking to people at local engagement events (43%)

 

Summary for feedback received between July and September 2019.

  • The average person feeding back to Healthwatch Northumberland is a woman aged between 65-79 from the Tynedale area. They are most likely to be feeding back about their own experiences.
  • They are most likely to get in touch with us by the telephone, email, or social media, or through engagement events we run in their local area.
  • Most people fed back to us with concerns or complaints about health services.
  • Most of our feedback is about primary care services. This quarter pharmacies and GP surgeries dominated the negative feedback we got about primary care.
  • Secondary care services also make up a large proportion of our feedback. This quarter feedback about a physiotherapy service dominated the negative feedback about secondary care.
  • We also continued to hear back about the loss of the Hear to Help Service, which was provided by Action on Hearing Loss.
  • Consistent with last quarter, most feedback was about people finding it hard to access services, rather than quality of care.
  • Healthwatch Northumberland had a total of 80 recordable interactions with people. 58 of these gave us feedback, 38 were signposted and 3 exchanged information with us.
  • We signposted to Independent Complaints Advocacy Northumberland, Carers Northumberland, North of Tyne Patient Advice and Liaison Service, and Northumberland County Council more than once this quarter, and at least once last quarter.
  • Almost half of the organisations we signposted to this quarter were voluntary sector organisations.

Read the full report for July to September 2019

Quarterly Report – April to June 2019

Quarterly Report – April to June 2019

/in , /by

Introduction

Healthwatch Northumberland is the independent champion for people who use health and social care services. We are a listening organisation working across Northumberland, interested in what people like about services and what can be improved. We act on what people are saying, sharing their views with those who have the power to make change happen. We also help people find the information they need about services in their area and record this as ‘signposting’.
People who use health and social care services tell Healthwatch Northumberland about their experiences throughout the year.

This report shares a summary of the feedback collected from April to June 2019. The next report will cover July to September 2019.

This quarter we received feedback and enquiries from:
• Telephone calls, emails and social media (611%)
• Postal surveys andfeedback forms (24%)
• Talking to people at local community events (11%)
• Through meetings and third parties (3%)

Areas of Focus
We are open to all feedback about health and social care services. Responses to our annual survey helped us to identify three specific areas of focus which we are prioritising in 2019/20:
1. General Practitioner Services (GP Services)
2. Mental Health Services, including dementia care
3. Access to Services

Aims

The report aims to increase understanding of:

Who Healthwatch Northumberland is hearing from

What people are saying

The general sentiment of comments

What people are experiencing

What is working well?

Where there are areas for improvement

Read the April to June Report in full

 

Quarterly Report – January to March 2019

Quarterly Report – January to March 2019

/in , , /by

Introduction

Healthwatch Northumberland is the independent champion for people who use health and social care services. We are a listening organisation working across Northumberland,to find out what people like about services and what can be improved. We act on what people are saying, sharing their views with those who have the power to make change happen. We also help people find the information they need about services in their area and record this as ‘signposting’.

People who use health and social care services tell us about their experiences throughout the year. This report shares a summary of the feedback collected from January to March 2019.  The next report will cover April to June 2019.

 

This quarter we received feedback and enquiries from:

  • Talking to people at local community events (18%)
  • Telephone calls, emails and social media (55%)
  • Surveys and Feedback forms (21%)
  • Through meetings and third parties (6%)

 

Areas of Focus

We are open to all feedback about health and social care services. Responses to our Annual Survey helped us to identify three specific areas of focus which we are prioritising in 2019:

  1. General Practitioner Services (GP Services)
  2. Mental Health Services, including dementia care
  3. Access to Services

Aims

The report aims to increase understanding of:

  • Who Healthwatch Northumberland is hearing from
  • What people are saying
    • The general sentiment of comments
  • What people are experiencing
    • What is working well?
    • Where there are areas for improvement?

Read the January to March Report in full

 

A Practical Guide to Healthy Ageing

A Practical Guide to Healthy Ageing

/in , /by

NHS England, in partnership with Age UK, Public Health England, and the Chief Fire Officer’s Association and older people themselves, has published a Practical Guide to Healthy Ageing.

The guide helps people to stay physically and mentally well by providing hints and tips on how to keep fit and independent. It recognises, as we all should, that there is always something we can do to improve our health and wellbeing. For older people who may be starting to find things more difficult to do, it is particularly important to take active steps to slow down or reverse some of the health challenges we are all likely to face.

To help people understand their potential risk of living with frailty, the guide includes a simple, walking speed test. Taking more than five seconds to cover a distance of four metres is highly indicative of frailty, with the proviso that there is no obvious alternative reason for walking slowly such as a previous stroke or knee/hip arthritis. This is not meant to be a diagnosis, but it can provide a good indication that someone should consider making changes to their daily lives so that they can better manage their frailty or reduce the chance of it becoming more serious.

Download the Guide

Annual Report 2018-19

Annual Report 2018-19

/in , , /by

Our latest annual report was published this week. The report documents our activity over the past year; where we’ve been, who we’ve heard from and how we’ve made a difference to people who use health and social care services. We will be talking more about the report at our Conference on 16 October in Blyth, so please put that date in your diary – more details to follow soon.

We will have hard copies of the report available very soon so please get in touch if you would like one in the post. You can download and read the report here.

New Northumberland MSK and pain service announced

New Northumberland MSK and pain service announced

/in /by

NHS Northumberland CCG has announced changes to musculoskeletal services in the county – please see their statement below. Healthwatch Northumberland would like to hear from people across all parts of Northumberland who use these services currently, about the service they are receiving and how they are affected after 1 July when the new service begins. To get in touch please visit our Contact Us page.

 

NHS Northumberland Clinical Commissioning Group (CCG) is pleased to announce, following a comprehensive procurement process, that Northumbria Healthcare NHS Foundation Trust (the Trust) has been awarded the contract to provide a new musculoskeletal and pain service in partnership with Connect Health.

The term musculoskeletal condition (MSK) includes well over 200 disorders affecting joints, bones, muscles and soft tissues. Some of the most common conditions that would be seen in the new MSK and pain service include back pain, sprains and strains, osteoarthritis and fibromyalgia.  The new service is for patients in Northumberland aged 16 and over with MSK or pain issues where all other conservative treatments have been considered.

Commenting on the new contract, Dr John Warrington, Director for Planned Care for the CCG said: “The successful bid was of a high standard with some exciting developments that will enhance the care of Northumberland patients.”

As part of the procurement process, the CCG carried out a period of engagement to provide patients and GPs with an opportunity to comment on how the new service should be designed.

John continued: “We know from our engagement with patients that they want quicker access to appointments and referrals, and we recognise the positive impact this has on patients’ diagnosis and treatment. The new service will ensure all patients across the county have equal access to high quality NHS services. The bid forms a partnership between Northumbria Healthcare NHS Foundation and Connect Health. Connect Health has successfully been awarded many NHS contracts throughout the country and will bring their tried and tested systems to Northumberland. We are keen to work with both organisations, who also have the potential to offer innovative developments to further improve care for Northumberland patients.”

MSK problems are the most common reason for repeat appointments with a GP, comprising up to 30% of primary care consultations nationally. In recent years, as the number of elderly people in the community has increased, the number of people with MSK conditions has also risen. The new service, which will be called Joint Musculoskeletal and Pain Service (JMAPS), will improve access for patients and provide them with the opportunity to choose care based on their desired outcomes and personal preferences.

Nicky Moon, Deputy Director for Northumbria Healthcare NHS Foundation Trust said: “We are delighted to have been chosen as the preferred bidder and together with Connect Health, we are looking forward to delivering the best possible service for the people of Northumberland. We are currently working with staff on the implementation plan. Our experience of providing MSK services over previous years gives us a fantastic foundation on which to build and we know we have a dedicated and highly skilled workforce ready to deliver this new service.”

Professor Andrew Walton, Executive Chair for Connect Health said: “I am delighted that Connect Health will be able to support the population of Northumberland in the delivery of a robust and innovative Joint Musculoskeletal and Pain Service. Here at Connect Health, we are confident that we will be partnering with a really enthusiastic team at Northumbria Healthcare who advocate the same patient-centred values that we do. We will demonstrate our commitment to improving the lives of people living with musculoskeletal problems and persistent pain and I’m truly excited about how we can be creative with how we deliver this.”

The CCG will now work with the Trust and Connect Health to ensure the service is up and running by July 2019 and those patients using existing services experience a seamless transition.

Quarterly Report October – December 2018

Quarterly Report October – December 2018

/in , /by

As independent champion for people who use health and social care services, we listen to your experiences of using these services.  This report shares the themes from the feedback we received between 1 October to 31 December 2018.

We receive feedback and enquiries by:

  • Talking to people at local community events
  • Telephone calls, emails and social media
  • Surveys
  • Focus groups on specific issues

Healthwatch Northumberland is open to all feedback about health and social care services but respondents to our Annual Survey identified five priorities for specific focus these are mental health services, dementia care services, home care, GP services and access to services.

Between October and December 2018 we had 98 individual pieces of unsolicited feedback and we spoke with approximately 530 people face to face. We attended flu clinics at GP practices in Tynedale, North Northumberland and Castle Morpeth, talking to a wide range of older residents and those with long term conditions and learning disabilities. We were at Morpeth, Berwick, Prudhoe, and Widdrington libraries during Library Week. We also attended “Winter Warmer” and SEND events, the Carers’ Rights
Day at Berwick and spoke at the Belford Parish Council and the Belford Practice Patient Participation Group.

Read the October to December 2018 report in full.

 

Events

Come and talk to us at: Blyth Market

Come and talk to us at: Blyth Market

/0 Comments/in /by

Healthwatch Northumberland is getting back on the road this summer and we are looking forward to safely getting back out in the community! Come and talk to us about your experience of NHS and social care services and pick up a goody bag.

Our Annual Survey 2021 is running from Monday 21 June to Friday 23 July this year. It is your opportunity to let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

This event will take place at Blyth Market.

See where else you can find us over the next few weeks: Healthwatch Northumberland – Back on the Road

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Come and talk to us at: The Cheviot Centre, Wooler

Come and talk to us at: The Cheviot Centre, Wooler

/0 Comments/in /by

Healthwatch Northumberland is getting back on the road this summer and we are looking forward to safely getting back out in the community! Come and talk to us about your experience of NHS and social care services and pick up a goody bag.

Our Annual Survey 2021 is running from Monday 21 June to Friday 23 July this year. It is your opportunity to let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

This event will take place outside The Cheviot Centre, Padgepool Place, Wooler Northumberland NE71 6BL.

See where else you can find us over the next few weeks: Healthwatch Northumberland – Back on the Road

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Come and talk to us: Cramlington

Come and talk to us: Cramlington

/0 Comments/in /by

Healthwatch Northumberland is getting back on the road this summer and we are looking forward to safely getting back out in the community! Come and talk to us about your experience of NHS and social care services and pick up a goody bag.

Our Annual Survey 2021 is running from Monday 21 June to Friday 23 July this year. It is your opportunity to let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

This event will take place outside Concordia Leisure Centre, Forum Way, Cramlington NE23 6YB.

See where else you can find us over the next few weeks: Healthwatch Northumberland – Back on the Road

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Come and talk to us at: Amble Morrisons

Come and talk to us at: Amble Morrisons

/0 Comments/in /by

Healthwatch Northumberland is getting back on the road this summer and we are looking forward to safely getting back out in the community! Come and talk to us about your experience of NHS and social care services and pick up a goody bag.

Our Annual Survey 2021 is running from Monday 21 June to Friday 23 July this year. It is your opportunity to let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

This event will take place outside Morrisons, Coquet Enterprise Park, Amble, NE65 0PE.

See where else you can find us over the next few weeks: Healthwatch Northumberland – Back on the Road

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Come and talk to us at: Morpeth Market

Come and talk to us at: Morpeth Market

/0 Comments/in /by

Healthwatch Northumberland is getting back on the road this summer and we are looking forward to safely getting back out in the community! Come and talk to us about your experience of NHS and social care services and pick up a goody bag.

Our Annual Survey 2021 is running from Monday 21 June to Friday 23 July this year. It is your opportunity to let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

This event will take place at Morpeth Market.

See where else you can find us over the next few weeks: Healthwatch Northumberland – Back on the Road

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Come and talk to us at: Bellingham Library

Come and talk to us at: Bellingham Library

/0 Comments/in /by

Healthwatch Northumberland is getting back on the road this summer and we are looking forward to safely getting back out in the community! Come and talk to us about your experience of NHS and social care services and pick up a goody bag.

Our Annual Survey 2021 is running from Monday 21 June to Friday 23 July this year. It is your opportunity to let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

This event will take place outside Bellingham Library, Bellingham Town Hall, Manchester Square, NE48 2AS.

See where else you can find us over the next few weeks: Healthwatch Northumberland – Back on the Road

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Come and talk to us at: Berwick Market

Come and talk to us at: Berwick Market

/0 Comments/in /by

Healthwatch Northumberland is getting back on the road this summer and we are looking forward to safely getting back out in the community! Come and talk to us about your experience of NHS and social care services and pick up a goody bag.

The Healthwatch Northumberland Annual Survey 2020-21 is running from Monday 21 June to Friday 23 July this year. It is your opportunity to let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

This event will take place at Berwick Market.

See where else you can find us over the next few weeks: Healthwatch Northumberland – Back on the Road

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Come and talk to us at: Ashington Market

Come and talk to us at: Ashington Market

/0 Comments/in /by

Healthwatch Northumberland is getting back on the road this summer and we are looking forward to safely getting back out in the community! Come and talk to us about your experience of NHS and social care services and pick up a goody bag.

The Healthwatch Northumberland Annual Survey 2021 is running from Monday 21 June to Friday 23 July this year. It is your opportunity to let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

This event will take place at Ashington Market.

See where else you can find us over the next few weeks: Healthwatch Northumberland – Back on the Road

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Come and talk to us at: Bedlington Morrisons

Come and talk to us at: Bedlington Morrisons

/0 Comments/in /by

Healthwatch Northumberland is getting back on the road this summer and we are looking forward to safely getting back out in the community! Come and talk to us about your experience of NHS and social care services and pick up a goody bag.

Our Annual Survey 2021 is running from Monday 21 June to Friday 23 July this year. It is your opportunity to let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

This event will take place at Morrisons, Choppington Road, Bedlington, Newcastle Upon Tyne NE22 6JX.

See where else you can find us over the next few weeks: Healthwatch Northumberland – Back on the Road

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Come and talk to us: Haltwhistle

Come and talk to us: Haltwhistle

/0 Comments/in /by

Healthwatch Northumberland is getting back on the road this summer and we are looking forward to safely getting back out in the community! Come and talk to us about your experience of NHS and social care services and pick up a goody bag.

Our Annual Survey 2021 is running from Monday 21 June to Friday 23 July this year. It is your opportunity to let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

This event will take place at Market Square, Haltwhistle.

See where else you can find us over the next few weeks: Healthwatch Northumberland – Back on the Road

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.