Health and social care feedback July 2023

What you told us: July 2023

Health and social care feedback Northumberland July 2023

In July the top issues we heard about were difficulties getting GP appointments and finding an NHS dentist. You also told us that some pharmacies were providing incomplete prescriptions. We did however, hear some positive feedback for the service received at dental appointments.

This month as well as attending our usual Here to Hear sessions to hear from the general public, we attended specific targeted groups to get feedback from people we don’t hear from as often.

We hosted our regular online Care Home forum and at our monthly online session we heard from Dr Charles Shepherd of the ME Association who spoke about Long Covid. The session was very well attended – watch the recording of Dr. Shepherd’s presentation.

Read more in our ‘at-a-glance’ report below.

Healthwatch Northumberland report July 2023

What you told us: July 2022

Our ‘at a glance’ monthly reports provide a summary of who we have been hearing from and what you have told us. What you tell us helps us build a picture of what is working well and where there are issues in the NHS and social care services we use here in Northumberland. In many cases, we can get a quick response to your enquiries.

Some issues are already being looked at by other organisations and we pass on your comments and concerns to them so that they have as much feedback as possible from those using services.

There are some issues that we look into in more detail and set aside time and resources to investigate further and put together recommendations for change.

Healthwatch Northumberland feedback report July 2022