Quarterly Report October – December 2018

As independent champion for people who use health and social care services, we listen to your experiences of using these services.  This report shares the themes from the feedback we received between 1 October to 31 December 2018.

We receive feedback and enquiries by:

  • Talking to people at local community events
  • Telephone calls, emails and social media
  • Surveys
  • Focus groups on specific issues

Healthwatch Northumberland is open to all feedback about health and social care services but respondents to our Annual Survey identified five priorities for specific focus these are mental health services, dementia care services, home care, GP services and access to services.

Between October and December 2018 we had 98 individual pieces of unsolicited feedback and we spoke with approximately 530 people face to face. We attended flu clinics at GP practices in Tynedale, North Northumberland and Castle Morpeth, talking to a wide range of older residents and those with long term conditions and learning disabilities. We were at Morpeth, Berwick, Prudhoe, and Widdrington libraries during Library Week. We also attended “Winter Warmer” and SEND events, the Carers’ Rights
Day at Berwick and spoke at the Belford Parish Council and the Belford Practice Patient Participation Group.

Read the October to December 2018 report in full.


Speak Up

Speak up! about your health & social care services

We would really like to hear about your experiences of health and social care in Northumberland over the last year through our annual survey. This can be as a patient or carer. Knowing what is important to you helps us to work more effectively on your behalf. Your views will be shared anonymously and stored in line with data protection regulations. You could also be in with a chance of winning a £25 Marks & Spencer when you take the time to tell us about your experiences.

Thank you for your support us as we ensure the health and social care needs of the people of Northumberland are heard, understood and met by those responsible for commissioning and delivering services.




Bottle of tablets

Patient Online

The Patient Online service gives you immediate access to your GP practice, 24 hours a day. It can cut out queues at reception or on the telephone and help you take more control of your health and wellbeing, or that of someone you care for.

The service allows you to book or cancel appointments, order repeat prescriptions and view some of your patient records, including test results and immunisation history.

If you, or someone you care for has a condition that requires regular medication, then you can also take advantage of the Electronic Prescription Service. Reduce the number of times you need to contact or visit your GP practice even more by nominating a pharmacy of your choice, where your repeat prescriptions will be sent electronically by your GP. This can be a pharmacy near to where you live, work or shop.

These services are free of charge and you can register at your surgery by taking along some identification. More information can be found on the NHS Choices website about both Patient Online and the Electronic Prescription Service.

Alternatively if you already know how to use the internet, you can take a short course on how to start using GP services.



Panoramic view of Wooler

Glendale Health Awareness Fair

The Glendale and Cheviot Primary Care Group Patient Participation Groups are once again running a health awareness day at The Glendale Hall.
There are many health groups and organisations attending so there is something there for everyone. The event is being opened by Liz Morgan, Director of Public Health and some of the groups attending are:

Healthwatch Northumberland                                                                                                                                                                                         Age UK
Support Planners
Health Trainers
Hospice at Home
Carers Northumberland
Hear to Help
Diabetes UK
Assistance Animals
Stroke Association
Northumberland County Blind Association
Paramedic (if available)
Podiatry Services

The WI will be providing soup, tea, coffee and cakes.

Please pop in and see what help and support is available to you.