As independent champion for people who use health and social care services, we listen to your experiences of using these services. This report shares the themes from the feedback we received between 1 October to 31 December 2018.
We receive feedback and enquiries by:
- Talking to people at local community events
- Telephone calls, emails and social media
- Focus groups on specific issues
Healthwatch Northumberland is open to all feedback about health and social care services but respondents to our Annual Survey identified five priorities for specific focus these are mental health services, dementia care services, home care, GP services and access to services.
Between October and December 2018 we had 98 individual pieces of unsolicited feedback and we spoke with approximately 530 people face to face. We attended flu clinics at GP practices in Tynedale, North Northumberland and Castle Morpeth, talking to a wide range of older residents and those with long term conditions and learning disabilities. We were at Morpeth, Berwick, Prudhoe, and Widdrington libraries during Library Week. We also attended “Winter Warmer” and SEND events, the Carers’ Rights
Day at Berwick and spoke at the Belford Parish Council and the Belford Practice Patient Participation Group.