GP services at Darras Hall

GP services at Darras Hall

Important information for patients of Ponteland Medical Group – GP services at Darras Hall

 Ponteland Medical Group is making changes to the service it provides to a small number of patients who currently access GP services at Darras Hall surgery. Below is the information that has been sent to patients.

Providing services from the Darras Hall site is no longer sustainable. This is because the cost of running a clinic from there once a week is disproportionate to the service currently provided. We currently rent a clinical space in this privately owned property.

Only around eight appointments a week, between 6pm and 8pm on a Tuesday, are delivered from Darras Hall.

Due to the very small number of patients who access the surgery, we expect the impact of stopping this clinic to be minimal.

We do appreciate that if you do access services from this site, this may be concerning for you. You will able to arrange appointments at Ponteland Medical Group’s main surgery, located just 1.6 miles away form the Darras Hall site.

As you will know, Darras Hall is well served by public transport, with the X78/74 dropping passengers on Ponteland’s West Road, a short (six minute) walk to the main surgery. This service runs every 15 minutes. Patients also have the option of accessing care at the Dinnington surgery.

Extended access appointments, between 6pm and 8pm, can be booked at Cramlington Medical Group.

This service has been well utilised by Ponteland Medical Group patients. Cramlington Medical Group is a 15-minute drive from Ponteland. Patients are also able to use public transport to get to Cramlington by taking the X78/74 into Newcastle city centre and connect to the X9/X10/X11 to Cramlington.

Patients will also have the option of a telephone appointment, if appropriate.

Patients do not need to do anything

 Patients who access care at the Darras Hall site don’t have to re-register with Ponteland Medical Group and will be able to continue to access care from Ponteland Medical Group’s main practice, as well as the one in Dinnington.

Patients who are registered at Ponteland Medical Group, but do not go to Darras Hall, will see no change to their services.

Getting feedback from patients and other stakeholders

To ensure we give patients and stakeholders the chance to give us feedback on this change, raise any issues or ask any questions that they may have, we will carry out some engagement. This will be done over a four-week period, ending on Friday 13 October.

You can share your views via an online survey (which will be texted to patients too), or you can ask for a hard copy survey at any Ponteland Medical Group surgery. You can also write to the practice management team at Darras Hall Surgery, Broadway, Darras Hall, Ponteland, Newcastle upon Tyne NE20 9PW or contact Ponteland Medical Group on 01661 825 513.


If you would like to tell us here at Healthwatch Northumberland your views on the changes, please get in touch.

Patients and stakeholders will be updated on feedback received after the end date of 13 October.

Frequently asked questions can be found on the Ponteland Medical Group website.


Watering can and daffodils

Stepping into Spring Roadshows

Stepping into Spring is a series of roadshows from Ageing Well in Northumberland. These are free events for older people in Northumberland and are a chance to talk to local organisations offering advice and information on staying well and keeping active. Call in for a cup of tea or coffee and have a chat about local events and activities, volunteering opportunities and keeping fit and healthy.


The Roadshows are happening at the following locations:

  • Ponteland, Merton Hall: Thursday 21 March, 9.00am – 12.00pm
  • Prudhoe, Waterworld: Monday 25 March, 10.00am – 1.00pm
  • Haltwhistle, Methodist Hall: Tuesday 2 April, 10.00am – 2.00pm
  • Hexham, Wentworth Leisure Centre: Friday 12 April, 10.00am – 2.00pm
  • Morpeth, Town Hall: Wednesday 1 May, 10.00am – 2.00pm
  • Blyth, Leisure Centre: tbc
  • Ashington, Leisure Centre: tbc


For more details about individual events please visit our events page





Winter Warmer – Ponteland

Winter Warmer – Merton Hall, Ponteland

Call into Merton Hall on Friday 3 November, 9.30am to 11.30am, for this free Ageing Well event.

The event is an opportunity for older people and their families to find out how to stay safe and well this winter. There will be stalls from a host of organisations offering advice and information.

Refreshments will also be available.

Annual Survey event

Come and talk to us: Ponteland

Healthwatch Northumberland is getting back on the road this summer and we are looking forward to safely getting back out in the community! Come and talk to us about your experience of NHS and social care services and pick up a goody bag.

Our Annual Survey 2021 is running from Monday 21 June to Friday 23 July this year. It is your opportunity to let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

This event will take place at Merton Road, Ponteland.

See where else you can find us over the next few weeks: Healthwatch Northumberland – Back on the Road

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Ponteland Winter Warmer

Join local support groups and organisations for a cuppa and a chat at the first Ageing Well in Northumberland Winter Warmer. Find out more about staying active, safe and well, plus advice on the health and social support available for older people at this free event.

Let’s Talk – Audiology Services, Ponteland

We would like to hear from Northumberland residents about their experience of using local audiology services (services to help with hearing loss) and the aftercare they receive. We are interested in finding out what is working well and what needs improvement.

You can also find us at:

Bellview Centre, Belford: Tuesday 10 September, 2.00pm – 3.00pm
Age UK, Ashington: Wednesday 18 September, 10.00am – 11.00am
Adapt (NE), Hexham: Thursday 19 September, 1.00pm – 2.30pm
Seaton Delaval Community Centre: Tuesday 1 October, 10.00am – 11.00am

If you are unable to make one of these sessions and would like to feedback about audiology services, please get in touch with us directly

The Hear to Help Project from Action on Hearing Loss closed at the end of April 2019. Hearing aid support is now available directly from NHS audiology services. Find out where you can get support.

Watering can on a lawn with daffodils

Stepping into Spring Roadshow: Ponteland

The first of this year’s Stepping into Spring Roadshows from Ageing Well in Northumberland kicks off in Ponteland. This is a free event for older people, packed with local organisations offering advice and information on staying well and keeping active. Call in for a cup of tea or coffee and have a chat about local events and activities, volunteering opportunities and keeping fit and healthy. The Healthwatch Northumberland team will be at this event so come and say hello and pick up a giveaway or two!

For more details about this event please email:


gloved hands cupping a warm drink

Winter Warmer Event – Ponteland

The annual Winter Warmer events from Ageing Well in Northumberland provide information on how to stay safe and well this winter, with organisations present from your local community.  The events are free and friendly – come along for a cuppa and a chat.

If you would like any more information about this event, please contact Veronica Jones on:



Heart made of red flowers

Stepping into Spring – Ponteland

The Stepping into Spring events from Ageing Well in Northumberland are a chance to have a cuppa and a chat and find out more
about staying active, involved and well in older age. You can also find out about local activities and volunteering opportunities that are happening near you.