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Changes to Audiology Services – Wansbeck General Hospital

From Tuesday 1 May there will no longer be an Audiology Service at Wansbeck Hospital. The repair service will be relocated to either Newcastle Hospitals @ Cramlington Manor Walks or The Mount in Morpeth. This service will be a booked appointment system. Battery replacements will still be available on a drop-in basis at Wansbeck Hospital.

How can I make an appointment?

To book an appointment, you can call: 0191 223 1043 (press option 2) or you can email: tnu-tr.audiology@nhs.net.

Why is the service changing?

The trust says it wants to make sure it can provide the best service and quality of care. To improve your experience of the hearing aid repairs service, the service has been changed to appointment only. By giving you a set time for your appointment, you can arrive at a
time suitable for you, without having to wait for an audiologist to become available.

Where is the service available?

The service will be available at Cramlington Manor Walks and the Mount in Morpeth.

Cramlington:

Manor Walks, South Mall, Manor Walks Shopping & Leisure, Cramlington NE23 6UL

Parking is available free of charge for a maximumof four hours in three areas:
• Vue Cinema (South Mall)
• Sainsburys (East Mall)
• Asda (West Mall)

Manor Walk Shopping & Leisure can be easily accessed by bus (Arriva & GoNorth East) and train (Northern Rail).
Visit: www.manorwalks.co.uk for more visitor information.

Morpeth:

Morpeth NHS Centre, Dark Lane, Morpeth NE61 1JY

Morpeth NHS Centre is situated off the A1, just off the town of Morpeth town centre. There is no charge for parking at this facility.

If you are affected by these changes we’d love to hear from you. Please get in touch via one of the ways mentioned on our contact page.

Hear to help: Northumberland drop-in hearing aid retubing, batteries and advice

Location                                            Date and time (excluding bank holidays)
Amble Health Centre,                       1st Thursday monthly, 1.30-3.00pm
Percy Drive, Amble,
NE65 0HD

Bedlingtonshire Medical                  1st Monday monthly, 2.00-3.00pm
Group, Glebe Rd, Bedlington
NE22 6JX

Bellingham Medical Practice,           2nd Monday monthly, 10.15-11.15am
Bellingham,
NE48 2HW

Bell View Centre, 33 West                2nd Tuesday monthly, 2.00-3.00pm
Street, Belford,
NE70 7QB

Choppington Disability Group         1st Friday in Feb/Apr/Jun/Aug/Oct/Dec, 10.30-11.30am
Stakeford & Bomarsund
Welfare,Gordon Tce West,
NE62 5UD

Grenville Court, Megstone             2nd Wednesday in Jan/Mar/May/Jul/Sep/Nov, 10.00-11.30am
Ave, Cramlington,
NE23 6UJ

Ponteland Medical Group,              2nd Monday monthly, 2.00 – 3.30pm
Meadowfield, Ponteland,
NE20 9SD

Rothbury Library, Front St,              2nd Friday monthly, 10.00 – 11.00am
Rothbury, NE65 7TZ

Seaton Delaval                                1st Tuesday monthly, 2.00 – 3.00pm
Council Offices, 20 – 22
Astley Road, Seaton Delaval,
NE25 0DG

Further information, please contact the service on: Tel: 01670 513 606,

Mob: 07425 627 821

Email: heartohelp.northoftyne@hearingloss.org.uk

Wansbeck General Hospital

Temporary overnight changes at Wansbeck Urgent Care Centre announced

Northumbria Healthcare NHS Foundation Trust has today announced the temporary decision to suspend Wansbeck Urgent Care Centre between the hours of 10.00pm and 8.00am in response to winter pressures.

The trust says the measure – part of winter resilience planning across the Emergency Care Services – will release an additional 56 hours of nursing time for the emergency department per week. Some of the nursing team already rotate to The Northumbria as part of their on-going training and education so will be able to make a positive impact immediately. It says in light of relatively low numbers attending overnight, it’s working with its urgent care nursing staff to ensure their skills can be put to best use to meet demand across the trust.

“It’s not a decision we take lightly,” said Dr Jeremy Rushmer, Executive Medical Director at the trust “But the sheer number of people attending the emergency department, including many elderly and/or frail patients who are complex to assess and are in need of significant support to resolve their problems, means that we have to activate contingency plans in order to cope.

“As members of the public may be aware we broke records in terms of the number of people attending more than once last week and there are no signs of pressure letting up, once the cold snap is over. The additional staff will play a vital role in ensuring we continue to have the right skills, in the right place, at the right time; so we can continue to provide the very best care for those most in need.”

While this temporary measure is in effect any members of the public who are not in immediate need of critical of life-saving care should contact NHS 111 to seek advice 24 hours a day. Northern Doctors Urgent Care – contactable via 111 – will continue to use the centre as one of their (3) bases should an urgent GP appointment be needed overnight.