Talking Matters Northumberland: Update

Changes to services during the coronavirus outbreak


Due to the current crisis Talking Matters Northumberland staff are working from home, so have had to make changes to the phone referral process.

To make a referral you must now leave a voicemail with your name, date of birth and a contact phone number, as direct calls can’t be taken.

The team aims to call you back the same day and please be aware that this will be from a private number– please ensure your phone will accept this call.

Two attempts will be made throughout the day to speak to you, between 9.00am and 5.00pm but if you can’t be contacted, your referral will be closed and you will have to call again and leave another message.


If you have any concerns about being able to make a referral online or through this call system you can speak to your GP about them referring on your behalf.

Talking Matters Northumberland website

Digital and face to face therapy will be back on offer as soon as it is possible to do this safely and effectively.