What We Do

  • What We Do

    Working with users of health and social care services to influence change.

Independent champion for health and social care in Northumberland

About Healthwatch Northumberland

Healthwatch Northumberland is the independent champion for people who use health and social care services. We exist to ensure that people are at the heart of care, listening to what people like about services or what could be improved and we share their views with those with the power to make change happen. We also help people find the information they need about services in their area.

We have the power to ensure that people’s voices are heard by the government and those running services. As well as seeking the public’s views ourselves, we also encourage services to involve people in decisions that affect them. Our sole purpose is to help make care better for people.

Powerful Voice

Healthwatch Northumberland was established four years ago on 1st April 2013 and is delivered by Adapt (NE) based in Hexham. There is a local Healthwatch in all council areas in England, 152 in all, and together we give users a powerful voice, both locally and nationally. We do this by working with organisations such as NHS hospitals, care homes plus other organisations such as charities and private companies that provide services on behalf of the NHS.

We work collaboratively with NHS Northumberland Clinical Commissioning Group (CCG), the organisation which plans and buys the majority of hospital based and community health care services for the people of Northumberland.

Talk to Us:

Send us a message or ask a question.

National Network

Nationally the network of local Healthwatch organisations we belong to will also make sure the voices of the public are heard at the highest level.

This includes:

  • The Secretary of State for Health, who is responsible for NHS policy in England
  • The Care Quality Commission, whose job is to check whether hospitals, care homes and care services are up to standard
  • The NHS Commissioning Board, which buys in special regional or national services
  • Monitor, which oversees local NHS organisations and supports their development, making sure they are well-governed and are financially in good shape

In summary, Healthwatch is here to:

    • help people find out about local care
    • listen to what people think of services
    • help improve the quality of services by letting those running services and the government know what people want from care

So if you want better health services for you and your family, would like to know more about the services available in your area or if you have a complaint or compliment about the care you have received in the last 12 months, please let us know.

Our Partners

What our partners say about Healthwatch Northumberland

Northumberland County Council

“Our expectation is that Healthwatch Northumberland will provide an independent voice, accountability and clear representation of the views of local people within our communities to challenge and influence health and social care.

We would like to see effective use of resources concentrating on a shared vision of co-ordination, building on partnerships and linking widely with our local communities to support the diversity of our county.

We see building on these existing networks and established engagement as a vital part of Healthwatch Northumberland’s role.”

Northumbria Healthcare NHS Foundation Trust

“We have a shared vision of facilitating positive experiences by local residents of health and social care services. Our expectation is that Healthwatch Northumberland will provide an independent service working collaboratively with existing partners and community networks.

By drawing on local information and advice that already exists we envisage a robust mechanism to respond to issues raised by the public.

Working together with Healthwatch Northumberland in a number of ways including jointly attending regional and local community engagement events such as the trust’s ‘We’re Listening’ events and Healthwatch roadshows, enhances the trust’s established ways of engaging and involving people who use our services and their families to improve care across Northumberland.”

The King’s Fund

The King’s Fund is an independent charity working in England to achieve the vision that the best possible health and care is available to all.

A new animation for 2017 has been produced, showing how the NHS in England works. You can also find out more at: The King’s Fund website

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