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Healthwatch Northumberland Annual Survey 2020

Tell us your NHS, health and care experiences from last year.

We are running our annual survey during February and March this year, asking you about the NHS, health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

You can also come and talk to us and tell us what you think of health and social care services at one of our public events below. Let us know about your experiences, what went well and what could be improved, and together we can help make care better for everyone in Northumberland.

If you are unable to come to one of our events you can leave your feedback via our online survey or get in touch to ask for a postal copy with freepost return.

 

Come and see us in your area!

Monday 3 February: Age UK Northumberland, Round House, Ashington NE63 9JZ: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Tuesday 4 February: Amble Youth Project NE65 0DT: 10.00am – 11.30am (Bridge Project Employability Hub)

Wednesday 5 February: No 28 Community Project, Hexham NE46 1DJ: 11.00am – 12.30pm (Bridge Project Employability Hub)

Thursday 6 February: Concordia Leisure Centre, Cramlington NE23 6YB: 1.30pm – 3.30pm

Thursday 6 February: Cheviot Centre, Wooler NE71 6BL: 2.00pm – 4.00pm (in partnership with Wooler patient participation group)

Wednesday 12 February: Rothbury Practice NE65 7UW: 10.30am – 12.00pm

Thursday 13 February: Northumbria Hospital (cafe area, lower ground floor), Cramlington NE23 6NZ: 10.00am – 12.00pm

Thursday 13 February: The Village Surgery, Cramlington NE63 6US: 3.00pm – 4.00pm

Thursday 13 February: Forum Family Practice, Cramlington NE63 6QN: 4.15pm – 5.15pm

Friday 14 February: Spetchells Centre, Prudhoe NE42 5AA: 10.00am – 11.30am (Bridge Project Employability Hub)

Wednesday 19 February: Seaton Delaval Community Centre NE25 0BW: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Wednesday 19 February: Adapt (NE) Community Information Morning, Hexham NE46 3HN: 10.30am – 12.30pm

Thursday 20 February: Morpeth Library NE61 1AF: 3.00pm – 5.00pm

Tuesday 25 February: Riverside Leisure Centre, Morpeth NE61 1PR: 1.30pm – 3.30pm

 

Wednesday 4 March: Morpeth Town Hall NE61 1LZ: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Monday 9 March: Hexham General Hospital NE46 1QJ: 10.00am – 1.00pm

Wednesday 11 March: Blyth Library NE24 2DJ: 10.30am – 12.00pm

Wednesday 11 March: Blyth Sports Centre NE24 5BT: 1.30pm – 3.30pm

Thursday 12 March: Haltwhistle Leisure Centre NE49 0AX: 1.30pm – 3.00pm (Bridge Project Employability Hub)

Thursday 12 March: Haltwhistle Methodist Church NE49 0AX: 5.00pm – 7.00pm

Wednesday 18 March: Wansbeck General Hospital, Ashington NE63 9JJ: 10.00am – 1.00pm

Wednesday 18 March: Ashington Leisure Centre NE63 9JY: 2.00pm – 4.00pm

Thursday 19 March: Berwick Library (first floor) TD15 1DB: 12.00pm – 2.00pm

Monday 23 March: Bedlington Community Allotment (behind Chester Court Care Home) NE22 7LD: 11.30am – 1.30pm

Thursday 26 March: Hexham Mart NE46 3SG: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Friday 27 March:  Gallery Youth Project, Alnwick NE66 1SX: 11.00am – 12.30pm (Bridge Project Employability Hub)

 

 

 

 

BID Services Northumberland

BID Sight Loss Drop In Service

BID Services is a charity working in partnership with children, young people and adults and their families and carers. It supports people who are deaf, hard of hearing, visually impaired or have a dual sensory loss. Specialist service areas include advocacy, employment, British Sign Language interpreting and training, rehabilitation and mobility training, specialist equipment, residential care, social work, support for tinnitus and housing related services.

BID Services Northumberland is trying to further promote services across the community by having promotional tables at a range of venues for people to come along and discuss sight loss. There will be equipment on display and information leaflets available on different sight conditions. The people manning the table are qualified professionals within the sight loss area and are able to answer any questions you may have. Please see below where you can go and when to have a chat with the BID Services team.

For more information call 01670 293150.

 

Prudhoe Waterworld

Monday 17 February, 2.00pm – 4.00pm

Thursday 25 June, 2.00pm – 4.00pm

Friday 23 October, 1.30pm – 3.30pm

 

Wentworth Leisure Centre, Hexham

Monday 17 February, 11.00am – 1.00pm

Tuesday 25 June, 11.00am – 1.00pm

Friday 23 October, 10.30am – 12.30pm

 

Swan Centre, Berwick

Monday 20 January, 10.30am – 12.30pm

Wednesday 20 May, 10.30am – 12.30pm

Thursday 24 September, 10.30am – 12.30pm

 

Willowburn Leisure Centre, Alnwick

Monday 20 January, 2.00pm – 4.00pm

Wednesday 20 May, 2.00pm – 4.00pm

Thursday 24 September, 2.00pm – 4.00pm

 

Ashington Leisure Centre

Monday 20 April, 2.30pm – 4.30pm

Wednesday 19 August, 2.30pm – 4.30pm

Friday 4 December, 2.00pm – 4.00pm

 

Riverside Leisure Centre, Morpeth

Monday 20 April, 11.30am – 1.30pm

Wednesday 19 August, 11.30am – 1.30pm

Friday 4 December, 11.00am – 1.00pm

 

Blyth Sports Centre

Wednesday 25 March, 11.30am – 1.30pm

Thursday 23 July, 11.30am – 1.30pm

Friday 20 November, 11.00am – 1..00pm

 

Concordia Leisure Centre, Cramlington

Wednesday 25 March, 2.30pm – 4.30pm

Thursday 23 July, 2.30pm – 4.30pm

Friday 20 November, 2.00pm – 4.00pm

 

 

 

 

 

 

Watering can and daffodils

Stepping into Spring Roadshows

Stepping into Spring is a series of roadshows from Ageing Well in Northumberland. These are free events for older people in Northumberland and are a chance to talk to local organisations offering advice and information on staying well and keeping active. Call in for a cup of tea or coffee and have a chat about local events and activities, volunteering opportunities and keeping fit and healthy.

 

The Roadshows are happening at the following locations:

  • Ponteland, Merton Hall: Thursday 21 March, 9.00am – 12.00pm
  • Prudhoe, Waterworld: Monday 25 March, 10.00am – 1.00pm
  • Haltwhistle, Methodist Hall: Tuesday 2 April, 10.00am – 2.00pm
  • Hexham, Wentworth Leisure Centre: Friday 12 April, 10.00am – 2.00pm
  • Morpeth, Town Hall: Wednesday 1 May, 10.00am – 2.00pm
  • Blyth, Leisure Centre: tbc
  • Ashington, Leisure Centre: tbc

 

For more details about individual events please visit our events page

 

 

 

CAB logo

Citizens Advice Bureau: New Times for the West

As from Monday 4 March 2019 CAB Northumberland has new opening hours as follows:

Prudhoe face-to-face ‘drop-in’ service:
The Manors, Adderlane Rd, Prudhoe NE42 5ET
Wednesday: 9.30am to 11.30pm

Hexham face-to-face ‘drop-in’ service:
The Community Centre, Gilesgate, Hexham NE46 3NP
Friday: 9.30am to 1.30pm

Debt and energy advice helpline:
Telephone: 01670 339960 Monday to Friday: 9.00am to 4.30pm
Text ‘debt’: 81400 (for a call back)

Adviceline telephone service:
Telephone: 03444 111 444
Monday to Friday: 9.00am to 4.30pm

Universal Credit Help to Claim helpline:
Telephone: 01670 339781
Monday to Friday: 9.00am to 4.30pm

Online information and advice: www.citizensadvicenorthumberland.org.uk

Events

Prudhoe Older Person’s Information Day

Find out what’s going on in the local area for older people at this event from Prudhoe Community Partnership. There will be advice and information, health checks and a refreshments on offer.

Organisations attending the event include Carers Northumberland, U3A, Tynedale Talking News, Silver Talk, Age UK, library Services, Community Buddies, Northumbria Police and Digital Champions.

Watering can on a lawn with daffodils

Stepping into Spring Roadshow: Prudhoe

This is one of a series of free events for older people in Northumberland, from Ageing Well in Northumberland. The event is a chance to meet local organisations offering advice and information on staying well and keeping active. Call in for a cup of tea or coffee and have a chat about local events and activities, volunteering opportunities and keeping fit and healthy.

For more details about this event please email: kstorey@activenorthumberland.org.uk.

 

 

gloved hands cupping a warm drink

Winter Warmer Event – Prudhoe

The annual Winter Warmer events from Ageing Well in Northumberland provide information on how to stay safe and well this winter, with organisations present from your local community.  The events are free and friendly – come along for a cuppa and a chat.

If you would like more information about this event please contact Mark Pae on: mark.pae@karbonhomes.co.uk.

Ageing Well in Northumberland logo

Stepping into Spring – Prudhoe

This event is from Ageing Well in Northumberland is a chance to meet local communities and charities for older people. The aim is to help older people in the area find out more about staying active, involved and well, plus activities and volunteering opportunities in the area. Local organisations, including Healthwatch Northumberland, will be there with information stands, brimming with useful advice for local residents. MP Guy Opperman will be there to answer any questions and there will be complimentary tea and cake on offer.

This event is rescheduled from March.

For more information please email: karenquinn.guyopperman@gmail.com.

Ageing Well in Northumberland Spring Information Fair – POSTPONED

Update 1 March: This event has been cancelled due to the bad weather this week. It will be rescheduled for later in the year and we will post more details when we have them.

This information fair from Ageing Well in Northumberland will bring together local charities and community groups for older people. These organiastions have a host of information and advice about health, wellbeing, activities and finances and benefits. The event is for all older people in the Prudhoe area and their family, friends and neighbours. Free coffee and cake will be available for all attendees.