Public concerns about dentistry continue

New data gathered by Healthwatch England shows access to NHS dentistry remains a huge problem for the public amid the COVID-19 pandemic.

Healthwatch continues to hear concerns about dentistry which were highlighted at the end of last year in the Dentistry and the impact of COVID-19 report after a 452% rise in calls and complaints over the summer (July – September).
In a follow-up review, Healthwatch looked at 1,129 people’s experiences of accessing dental care received between October and December 2020 and found:
  • Access to dentistry was difficult for more than seven in 10 people (72%), with some people actively seeking dental treatment being told they would have to wait anywhere between a few months to, in one case, two years for an appointment.
  • Access to urgent NHS treatment was difficult for people with painful teeth, with patients being told that dental pain was not considered an “emergency”, and for those who were prescribed multiple courses of antibiotics by NHS 111 without being provided any further treatment.
  • Examples of the extreme lengths some people went to, to get treatment, include calling over 40 practices to find an NHS dentist, and pulling their own teeth out when they couldn’t bear the pain.
  • When dentists couldn’t offer an appointment, they advised people to buy dental repair kits to treat themselves.

The findings come after some MPs and the British Dental Association called on the Government to scrap its new targets for NHS dentists, which require them to deliver 45% of their pre-pandemic levels of dental activity.

There are concerns this is likely to push practices into prioritising appointments such as check-ups over emergency or more complex longer treatments.

Healthwatch’s findings also suggest that patients are being told that although NHS appointments are not available, they can be treated privately. This creates a real barrier for everyone, and in particular for people on low income, to receive vital treatment.

Tell us about your experience of dental care during the pandemic here or text 07413 385275 and one of our friendly team will call you back.

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