Visited the ED at Cramlington?
Understanding people’s experiences of the new Front Door Service at Northumbria Specialist Emergency Care Hospital
We want to understand people’s experiences of a new approach to assessing people who walk into the Emergency Department at Northumbria Specialist Emergency Care Hospital in Cramlington.
The new Front Door Service is sometimes used to identify the treatment needs of people arriving and how best to meet these needs.
We’re working with Healthwatch North Tyneside and Northumbria Healthcare NHS Foundation Trust, which manages the hospital, to get feedback from people about this service.
If you have visited the Emergency Department recently, you may receive a text message from the NHS, inviting you to leave your feedback. You can also choose to take part in a follow-up interview, which will be carried out by us here at Healthwatch.
Your feedback will help the hospital evaluate how well the Front Door Service is working for people.
To say thank you for completing the survey, you will also have the opportunity to enter a prize draw to win £100 of Love2Shop vouchers.
If you have views or feedback about any other NHS or social care service, please get in touch.
