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What you told us – July to September 2020

As a listening organisation working across Northumberland, Healthwatch Northumberland is interested in what people think is working well in services and what can be improved. We act on what people are saying, sharing their views with those who have the power to make change happen. We also help people find the information they need about services in their area and record this as ‘signposting’.

People who use health and social care services tell us about their experiences throughout the year. This report shares a summary of the feedback collected from July to September 2020. During this period we have continued to work in different ways due to the continuation of the Covid-19 pandemic. The next report will cover October – December 2020.

This quarter we received feedback and enquiries from:

  • Telephone calls, emails and social media (87%)
  • Talking to people at online engagement events (7%)
  • Through a third party (7%)

Covid-19 has meant changes have been made to health and social care services. Patients and carers’ experiences and signposting requirements are likely to have been different during this time.  For this reason we have also chosen to focus on any feedback we receive which is related to Covid-19 and these changes.

Between July and September 2020, we received feedback from 27 individuals from talking to people at online engagement events, telephone calls, emails, our website, surveys, and other sources. We signposted 15 of these people to services, and provided information or advice to five people. In total we were in contact with 29 people who gave us feedback or were signposted.

Read the Feedback Report for July to September 2020

Quarterly Report April to June 2020

As the independent champion for people who use health and social care services, Healthwatch Northumberland listens to what people in Northumberland think about the services they have used. We act on what people are saying, sharing their views with those who have the power to make change happen. We also help people find the information they need about services in their area and record this as ‘signposting’.

People who use health and social care services tell Healthwatch Northumberland about their experiences throughout the year. This report shares a summary of the feedback collected from April to June 2020.  This period was during the national Covid-19 lockdown and we had stopped all face to face engagement and started to work in different ways. The next report will cover July to September 2020.

This quarter we received feedback and enquiries from:

  • Telephone calls, emails and social media (92%)
  • Postal surveys and feedback forms (4%)
  • Talking to people at online engagement events (2%)
  • Through a third party (2%)

Areas of Focus

We are open to all feedback about health and social care services. Responses to our Annual Survey helped us to identify a specific areas of focus which we are prioritising in 2020/21.

Mental Health Services, especially for children and young people

Covid-19 has meant changes have been made to health and social care services. Patients and carers’ experiences and signposting requirements are likely to have been different during this time.  For this reason we have also chosen to focus on any feedback we receive which is related to Covid-19 and these changes.

We are also working to hear more from people in area of the county we hear from less, particularly in south east Northumberland.

Aims

The report shows:

  • Who Healthwatch Northumberland is hearing from
  • What people are saying and the general sentiment of comments
  • What people are experiencing – what is working well and where there are areas for improvement?

Feedback

Between April and June 2020, we received feedback from 47 people. We signposted 13 of these people to services and provided information or advice to eight people.

This report explores who Healthwatch Northumberland is hearing from across the county, presenting a summary of general respondent demographic information. Demographic information shared includes location, gender, age, and whether the respondent is sharing their own health and social care experience or speaking on behalf of a friend or relative.

We also look at the general sentiment of comments, with specific reference to the service type (e.g. primary care, secondary care, mental health, social care), as well as whether the feedback relates specifically to quality of care or access to services. Service category, for instance whether the comment refers to a GP surgery or acute care, is also explored alongside the sentiment of feedback. 

Read the report for April to June 2020

Share your experiences at our Online Forums

As we will be unable to get out and about across the county to meet with and listen to people for a while, we’re holding some public online forums, and we’d like you to join us. All forums take place from 2.00pm – 3.00pm.

If you are unable to take part but would like to tell us about your experiences of these services, members of the team will be available by phone, text and email (see below) each Wednesday after the forums to listen, answer any questions and help with providing information about services.

The forums will take place via Zoom. Read our guide on how to use Zoom. If you would like help to set up Zoom on your device please ask.

 

Online Forums – all take place between 2.00pm and 3.00pm

Wednesday 20 May: Dementia Services

Wednesday 27 May: Adult Social Services (to include support to live independently, care homes, learning disability services)

 

Wednesday 3 June: Mental Health Services

Wednesday 10 June: Special Educational Needs and Disabilities

Wednesday 17 June: Maternity Services

 

Wednesday 1 July: Mental Health Services

Wednesday 8 July: NHS, Health and Social Care Services – any service you’ve used in the last 12 months

Wednesday 15 July: Unpaid Carers and Mental Health Services

 

Wednesday 12 August: Cancer Services

 

Wednesday 9 September: Children and Young People’s Services. Are you a voluntary or community organisation working with young people? If so, we’d like you to join us for an open discussion on children and young peoples services, particularly around mental health services.

 

Wednesday 18 November:  Dementia Services

 

If you would like to take part in a forum please contact Helen Brown, helenb@healthwatchnorthumberland.co.uk, or call 03332 408468. We can also help you set up Zoom on your device so please get in touch if you would like some guidance.

Engagement and Insight Officer

We have an opportunity for an Engagement and Insight Officer to join the Healthwatch Northumberland team.

Engagement and Insight Officer

Full time

Permanent dependent on funding

£23,685

Based in Hexham with travel across Northumberland

Closing date: midnight Wednesday 12 June 2019

Interviews will be held on Friday 21 June in Hexham

 

Could this be you?

  • Are you passionate about improving local NHS and social care services?
  • Do you enjoy talking to people and listening to their experiences?
  • Do you write and present in an engaging and insightful way?

Healthwatch Northumberland is the independent champion for health and social care across the county.  By joining Healthwatch Northumberland’s skilled and enthusiastic team you will have the opportunity to use your communication skills to give a voice to people who use those services, influence positive change to services and help meet the health and social care needs of our communities.

Below you will find the Application Form, Job Description and a link to our latest Annual Report.

If you would like an informal discussion about the role and Healthwatch Northumberland, contact Derry Nugent, Project Coordinator: derryn@healthwatchnorthumberland.co.uk, 03332 408468.

 

 

Application Form

Engagement and Insight Officer – Job Description

Annual Report 2017/18

People holding 'speak up' messages

Healthwatch Northumberland AGM 2018 – you’re invited!

Our AGM is a chance to hear about the work of Healthwatch Northumberland over the past year, what you’ve told us and how we’ve made a difference in the community. The theme this year is ‘self-care’. Our guest speaker is Stephen Blackman, Chief Officer of North of Tyne Local Pharmaceutical Committee. Information stands from local health and support groups and organisations will be at the event for you to chat to and find out more. There might even be a giveaway or two! Lunch and refreshments will be provided for all guests.

 

Date: Tuesday 16 October 2018

Venue: Newbiggin Sports & Community Centre, Woodhorn Rd, Newbiggin-by-the-Sea NE64 6HG

 

10.00am: Tea, coffee and information stands

10.30am: Message from our Chair, David Thompson

10.40am: Overview of the year, Derry Nugent, Project Coordinator

11.00am: Comfort break and information stands

11.15am: Guest Speaker, Stephen Blackman, Chief Officer, North of Tyne Local Pharmaceutical Committee

Followed by a prize draw, lunch and another chance to visit the information stands.

If you would like to attend please register here or give us a call on: 03332 408468.

Please email in advance any questions you may like to ask on the day, to: info@healthwatchnorthumberland.co.uk. Please also let us know in advance if you have any special dietary requirements.

A street in Wylam

Wylam drop-in Sessions

We will be in Wylam this week, talking to local people about health and social care services and in particular, about the proposed changes to Riversdale GP Surgery and the relocation of services to the Oaklands Centre in Prudhoe. Come and see us at:

Wylam Library, Tuesday 20 February, 1.00pm – 2.30pm

Wylam Institute (coffee morning), Saturday 24 February, 10.00am – 12.00pm.

If you can’t join us that day, please get in touch with any comments or feedback you’d like to share with us.

CQC consultation phase 2 response

Our response to the CQC Consultation Phase 2

Healthwatch Northumberland response to CQC Consultation Phase 2

The Care Quality Commission (CQC) is currently at stage 2 of a consultation process on its plans for regulation health and social care and the ways in which it will make its processes more responsive and more transparent.  Healthwatch Northumberland did not respond to the first stage of the consultation but has provided a full to stage 2.

Our response is balanced as it is supportive and challenging in reasonably equal measures. We support all the areas where there is increased transparency and more focused and proportionate regulation as it is this type of regime that reduces the regulatory burden on providers without losing protection or creating detriment for end users.  The response, however, also makes a series of challenges where we feel that the plans being consulted on do not go far enough to protect the interests of service users, their families and carers or where we believe that the CQC is not demonstrating a recognition of the needs of that group.  The golden thread that runs through the response is that the CQC does everything possible to enable service users, their families and carers to make informed choices where choice is available and to better understand the services they receive where there is no choice.  Underpinning this is the need for significantly increased engagement with end users and their representatives and clearer demonstration by the CQC that not only does it recognise but that is acts on the needs of this most important of stakeholder groups.

Read the full response we gave to the consultation.

Events

Three people holding Speak Up signs

Healthwatch Northumberland AGM 2018

Our AGM is a chance to hear about the work of Healthwatch Northumberland over the past year, what you’ve told us and how we’ve made a difference in the community. The theme this year is ‘self-care’. Our guest speaker is Stephen Blackman, Chief Officer of North of Tyne Local Pharmaceutical Committee. Information stands from local health and support groups and organisations will be at the event for you to chat to and find out more. There might even be a giveaway or two! Lunch and refreshments will be provided for all guests.

10.00am: Tea, coffee and information stands

10.30am: Message from our Chair, David Thompson

10.40am: Overview of the year, Derry Nugent, Project Coordinator

11.00am: Comfort break and information stands

11.15am: Guest Speaker, Stephen Blackman, Chief Officer, North of Tyne Local Pharmaceutical Committee

Followed by a prize draw, lunch and another chance to visit the information stands.

If you would like to attend please register here or give us a call on: 03332 408468.

Please email in advance any questions you may like to ask on the day, to: info@healthwatchnorthumberland.co.uk. Please also let us know in advance if you have any special dietary requirements.