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Quarterly Report October – December 2018

As independent champion for people who use health and social care services, we listen to your experiences of using these services.  This report shares the themes from the feedback we received between 1 October to 31 December 2018.

We receive feedback and enquiries by:

  • Talking to people at local community events
  • Telephone calls, emails and social media
  • Surveys
  • Focus groups on specific issues

Healthwatch Northumberland is open to all feedback about health and social care services but respondents to our Annual Survey identified five priorities for specific focus these are mental health services, dementia care services, home care, GP services and access to services.

Between October and December 2018 we had 98 individual pieces of unsolicited feedback and we spoke with approximately 530 people face to face. We attended flu clinics at GP practices in Tynedale, North Northumberland and Castle Morpeth, talking to a wide range of older residents and those with long term conditions and learning disabilities. We were at Morpeth, Berwick, Prudhoe, and Widdrington libraries during Library Week. We also attended “Winter Warmer” and SEND events, the Carers’ Rights
Day at Berwick and spoke at the Belford Parish Council and the Belford Practice Patient Participation Group.

Read the October to December 2018 report in full.

 

Events

Let’s Talk – Audiology Services, Seaton Delaval

We would like to hear from Northumberland residents about their experience of using local audiology services (services to help with hearing loss) and the aftercare they receive. We are interested in finding out what is working well and what needs improvement.

You can also find us at:

Bellview Centre, Belford: Tuesday 10 September, 2.00pm – 3.00pm
Ponteland Medical Centre: Thursday 12 September, 12.00pm – 1.00pm
Age UK, Ashington: Wednesday 18 September, 10.00am – 11.00am
Adapt (NE), Hexham: Thursday 19 September, 1.00pm – 2.30pm

If you are unable to make one of these sessions and would like to feedback about audiology services, please get in touch with us directly

The Hear to Help Project from Action on Hearing Loss closed at the end of April 2019. Hearing aid support is now available directly from NHS audiology services. Find out where you can get support.

Let’s Talk – Audiology Services, Hexham

We would like to hear from Northumberland residents about their experience of using local audiology services (services to help with hearing loss) and the aftercare they receive. We are interested in finding out what is working well and what needs improvement.

You can also find us at:

Bellview Centre, Belford: Tuesday 10 September, 2.00pm – 3.00pm
Ponteland Medical Centre: Thursday 12 September, 12.00pm – 1.00pm
Age UK, Ashington: Wednesday 18 September, 10.00am – 11.00am
Seaton Delaval Community Centre: Tuesday 1 October, 10.00am – 11.00am

If you are unable to make one of these sessions and would like to feedback about audiology services, please get in touch with us directly

The Hear to Help Project from Action on Hearing Loss closed at the end of April 2019. Hearing aid support is now available directly from NHS audiology services. Find out where you can get support.

Let’s Talk – Audiology Services, Ashington

We would like to hear from Northumberland residents about their experience of using local audiology services (services to help with hearing loss) and the aftercare they receive. We are interested in finding out what is working well and what needs improvement. You can also find us at:

Bellview Centre, Belford: Tuesday 10 September, 2.00pm – 3.00pm
Ponteland Medical Centre: Thursday 12 September, 12.00pm – 1.00pm
Adapt (NE), Hexham: Thursday 19 September, 1.00pm – 2.30pm
Seaton Delaval Community Centre: Tuesday 1 October, 10.00am – 11.00am

If you are unable to make one of these sessions and would like to feedback about audiology services, please get in touch with us directly

The Hear to Help Project from Action on Hearing Loss closed at the end of April 2019. Hearing aid support is now available directly from NHS audiology services. Find out where you can get support.

Let’s Talk – Audiology Services, Ponteland

We would like to hear from Northumberland residents about their experience of using local audiology services (services to help with hearing loss) and the aftercare they receive. We are interested in finding out what is working well and what needs improvement.

You can also find us at:

Bellview Centre, Belford: Tuesday 10 September, 2.00pm – 3.00pm
Age UK, Ashington: Wednesday 18 September, 10.00am – 11.00am
Adapt (NE), Hexham: Thursday 19 September, 1.00pm – 2.30pm
Seaton Delaval Community Centre: Tuesday 1 October, 10.00am – 11.00am

If you are unable to make one of these sessions and would like to feedback about audiology services, please get in touch with us directly

The Hear to Help Project from Action on Hearing Loss closed at the end of April 2019. Hearing aid support is now available directly from NHS audiology services. Find out where you can get support.

Let’s Talk – Audiology Services, Belford

We would like to hear from Northumberland residents about their experience of using local audiology services (services to help with hearing loss) and the aftercare they receive. We are interested in finding out what is working well and what needs improvement.

You can also find us at:

Ponteland Medical Centre: Thursday 12 September, 12.00pm – 1.00pm
Age UK, Ashington: Wednesday 18 September, 10.00am – 11.00am
Adapt (NE), Hexham: Thursday 19 September, 1.00pm – 2.30pm
Seaton Delaval Community Centre: Tuesday 1 October, 10.00am – 11.00am

If you are unable to make one of these sessions and would like to feedback about audiology services, please get in touch with us directly

The Hear to Help Project from Action on Hearing Loss closed at the end of April 2019. Hearing aid support is now available directly from NHS audiology services. Find out where you can get support.

Northumberland CCG Annual Public Meeting

NHS Northumberland Clinical Commissioning Group (CCG) will be holding its Annual Public Meeting on Wednesday 26 June. The CCG is responsible for the planning and purchasing of Northumberland’s healthcare. If you are interested in developments of health care services in the county and would like to know about plans for the future, this meeting is a chance to find out more.

For further information, to confirm attendance or to submit a question for the CCG governing body, please contact Stephen Young on: 01670 335161 or email: norccg.enquiries@nhs.net before 24 June.

Work for the NHS

Black, Asian, Minority Ethnic NHS Recruitment Event

If you’d like to find out more about working in the NHS, head to the Royal Victoria Infirmary for this recruitment event. The NHS is committed to making workplaces inclusive and is taking positive action to increase Black, Asian and Minority Ethnic representation in the workforce.

Whether you come along for a few minutes or longer you will have the opportunity to speak to staff, view current vacancies, learn how to set up for job alerts, learn how to complete a good application form and find out about volunteering opportunties. Staff representatives from all local NHS Trusts will be on hand to answer all of your questions.

Workshops will be available throughout the day:

  • Introduction to roles in the NHS and the recruitment process
  • Introduction to NHS jobs
  • Completing an NHS Jobs Application Form
  • Interview Skills Preparation.
Silhouettes of two people jumping on a beach

Have your say on health and care: Alnwick Event

Northumberland County Council and NHS Northumberland Clinical Commissioning Group (CCG) are working together to improve the overall health and wellbeing of the county’s residents and reduce inequalities over the next ten years.

Health and care leaders from the Health and Wellbeing Board have drafted a new Joint Health and Wellbeing Strategy for the county. This explains what health and wellbeing priorities the board has set in order to tackle the county’s health needs. Rather than taking action on everything at once, it sets priorities for joint action with the aim of making a real impact on people’s lives.

People living and working across Northumberland are being asked to share their views on future health and care priorities by completing an online survey.  Your feedback  will be gathered and considered to help shape the final Joint Health and Wellbeing Strategy which is due to be published later this year. Four enagement events are taking place across the county. The other events are:

  • Wednesday 15 August: 2.00pm – 4.30pm, Morpeth Town Hall, Morpeth, Northumberland, NE61 1LZ
  • Thursday 16 August: 2.00pm – 4.30pm, Isabella Community Centre, Ogle Drive, Blyth, Northumberland, NE24 5JF
  • Friday 17 August: 2.00pm – 4.30pm, Hexham Abbey, Hexham, Northumberland, NE46 3NB

 

The online survey can be completed here until Friday 7 September.

More details can be found on the council’s website here.

If you would like to attend one of the events or for further information please email: melodyprice@nhs.net or call 01670 335 185.

Silhouettes of two people jumping on a beach

Have your say on health and care: Hexham Event

Northumberland County Council and NHS Northumberland Clinical Commissioning Group (CCG) are working together to improve the overall health and wellbeing of the county’s residents and reduce inequalities over the next ten years.

Health and care leaders from the Health and Wellbeing Board have drafted a new Joint Health and Wellbeing Strategy for the county. This explains what health and wellbeing priorities the board has set in order to tackle the county’s health needs. Rather than taking action on everything at once, it sets priorities for joint action with the aim of making a real impact on people’s lives.

People living and working across Northumberland are being asked to share their views on future health and care priorities by completing an online survey.  Your feedback  will be gathered and considered to help shape the final Joint Health and Wellbeing Strategy which is due to be published later this year. Four enagement events are taking place across the county. The other events are:

  • Wednesday 15 August: 2.00pm – 4.30pm, Morpeth Town Hall, Morpeth, Northumberland, NE61 1LZ
  • Thursday 16 August: 2.00pm – 4.30pm, Isabella Community Centre, Ogle Drive, Blyth, Northumberland, NE24 5JF
  • Monday 20 August: 2.00pm – 4.30pm, Northumberland Hall, Alnwick, Northumberland, NE66 1TN

 

The online survey can be completed here until Friday 7 September.

More details can be found on the council’s website here.

If you would like to attend one of the events or for further information please email: melodyprice@nhs.net or call 01670 335 185.

Silhouettes of two people jumping on a beach

Have your say on health and care: Blyth Event

Northumberland County Council and NHS Northumberland Clinical Commissioning Group (CCG) are working together to improve the overall health and wellbeing of the county’s residents and reduce inequalities over the next ten years.

Health and care leaders from the Health and Wellbeing Board have drafted a new Joint Health and Wellbeing Strategy for the county. This explains what health and wellbeing priorities the board has set in order to tackle the county’s health needs. Rather than taking action on everything at once, it sets priorities for joint action with the aim of making a real impact on people’s lives.

People living and working across Northumberland are being asked to share their views on future health and care priorities by completing an online survey.  Your feedback  will be gathered and considered to help shape the final Joint Health and Wellbeing Strategy which is due to be published later this year. Four enagement events are taking place across the county. The other events are:

  • Wednesday 15 August: 2.00pm – 4.30pm, Morpeth Town Hall, Morpeth, Northumberland, NE61 1LZ
  • Friday 17 August: 2.00pm – 4.30pm, Hexham Abbey, Hexham, Northumberland, NE46 3NB
  • Monday 20 August: 2.00pm – 4.30pm, Northumberland Hall, Alnwick, Northumberland, NE66 1TN

 

The online survey can be completed here until Friday 7 September.

More details can be found on the council’s website here.

If you would like to attend one of the events or for further information please email: melodyprice@nhs.net or call 01670 335 185.