Escape Family Support online workshops

Due to the current lockdown, Escape Family Support has temporarily moved their support sessions online. The situation will be continually reviewed until it is safe to return to face-to-face support.

The sessions will run via Microsoft Teams every Friday from 10am to 12pm. Anyone who is affected by a loved one’s drug and/or alcohol addiction is welcome to join in. Call: 01670 544055 or email: to find out more.

The following workshops are coming up:

22 January 2021 – All About Me Workshop 

Understand the importance of taking care of yourself, learn how to set future goals and learn to change negative thoughts into positive thoughts.

29 January 2021 – Drug and Alcohol Awareness

Gain an understanding of the different categories of drugs and understand the short and long-term effects of drug and alcohol misuse.

5 February 2021 – CRAFT Maintenance Group

CRAFT is an evidence-based programme for families affected by substance misuse. This group allows you to practice the skills you have learned during CRAFT.

12 February 2021 – Anger Awareness Workshop 

Gain an understanding of anger and learn strategies to use when dealing with anger.

Ask for ANI – domestic abuse support

The Government has launched a new code word scheme, where if you are experiencing domestic abuse and need immediate help, you can ask for ‘ANI’ in any participating pharmacy.

ANI stands for Action Needed Immediately but is pronounced ‘Annie’. If a pharmacy has the ‘Ask for ANI’ logo on display, it means they are ready to help you.

The pharmacy will offer you a private space, provide you with a phone and ask if you need support from the police or other domestic abuse support services.

If you need support for domestic abuse you can contact Northumberland Domestic Abuse Services (NDAS) on 01434 608 030 Monday to Friday.

NHS Volunteer Responders

Registration for NHS Volunteer Responders is temporarily paused to enable over 750,000 applications to be processed and get the volunteer army up and running.  

NHS Volunteer Responders is a new group that will carry out simple, non-medical tasks to support people in England who are self-isolating because of specific health conditions. They will be used by healthcare professionals to make sure people who are highly vulnerable to coronavirus are able to stay safe and well at home.

NHS Volunteer Responders will support with simple but vital tasks including driving people to and from hospital, delivering food and medication, and telephone befriending. Volunteers will also support the NHS to transport equipment and supplies.

Volunteers have been recruited for four key roles; the support you request will need to match these roles in order to ensure the volunteer has received appropriate guidance and checks:

Community Response Volunteer: This role involves collecting shopping, medication or other essential supplies for someone who is self-isolating/vulnerable, and delivering these supplies to their home.

Patient Transport Volunteer: This role supports the NHS by providing transport to patients who are medically fit for discharge, as well as taking patients to their essential appointments.

NHS Transport Volunteer: This role involves transporting equipment, supplies and/or medication between NHS services and sites, it may also involve assisting pharmacies with medication delivery.

Check in and Chat Volunteer: This role provides short-term telephone support to individuals who are at risk of loneliness as a consequence of self-isolation.

NHS Volunteer Responders are not intended to replace local groups helping their vulnerable neighbours but is an additional service provided by the NHS.

Call 0808 196 3382 or visit the website

CAB logo

Citizens Advice Northumberland Changes to Services

Face to face advice services are suspended until further notice. This includes all drop in/appointment service, outreach services and face to face help to claim, debt, energy and health advice service.

Face to face resources have been shifted to telephone and digital services operating from all premises in small clusters and where possible from home in order to minimise the risk of infection spreading.

Citizens Advice services will be available to all for whatever they need, but will be focused on those clients requiring advice on welfare benefits, debt and budgeting advice, housing and employment, energy and health. Please check website information before calling where possible to reduce waiting times on the phone and use the Google form on the website.

During this time services can be accessed in the following ways:

Clients requiring advice on any of general enquiry areas Adviceline Service 9.30am-4.30pm Mon-Fri.

Telephone 0808 278 7944


Clients requiring advice on debt/money/financial capability 01670 339960

text “DEBT” to 81400 and we will call you back


Clients requiring advice on energy/fuel poverty 01670 339660


Clients requiring advice on FBD employability service  


Emergency Partner referral 01670 339960
For general Covid-19 information, updates or those can self-help NCAB website

National Citizens Advice website


Webchat advice service available on all enquiry areas


Macmillan Benefits Advice

National Citizens Advice website


01670 339985

Universal Credit Help to Claim Service can be accessed in the following ways Citizens Advice Universal Credit Adviceline 9.00-5.00pm Mon-Fri Telephone 0800 1448444 Webchat Get help applying for Universal Credit

Textphone 0800 144 8 444

Non-urgent partner referrals or client requests for callbacks or advice Access to our partner and client advice via our websites email advice form


Scam Awareness Events

Citizens Advice Northumberland and Trading Standards are holding a series of events across Northumberland to help people spot potential scams.

The events are part of a national Scams Awareness campaign encouraging people to report and talk about scams. People will learn about the spotting the common signs of a scam, such as receiving an offer that sounds too good to be true or being told to pay upfront for an item or service. Attendees will also be encouraged to report scams so that the police can take action and they can get advice on how to try and get their money back.

The events will take place at the following venues and dates:


Bedlington Library – 11th June 10.00am

Alnwick Sainsburys – 12th June 10.00am

Ashington Leisure Centre – 13th June 1.00pm

Cramlington Manor Walks – 14th June 10.00am

Berwick Library 18th June – 10.00am

Hexham Library 20th June – 1.00pm


Ageing Well Fair Longhoughton

Head to this over 50s free event for a cuppa and a chat (plus free cake!). You can find out more about the many organisations and groups in Northumberland that help support your health and wellbeing. Maybe you’re on the lookout for local activities and services? If you have some time on your hands you can find out about volunteering opportunities near you. So much information all in one place.

For more details visit: