Escape Family Support online workshops

Due to the current lockdown, Escape Family Support has temporarily moved their support sessions online. The situation will be continually reviewed until it is safe to return to face-to-face support.

The sessions will run via Microsoft Teams every Friday from 10am to 12pm. Anyone who is affected by a loved one’s drug and/or alcohol addiction is welcome to join in. Call: 01670 544055 or email: to find out more.

The following workshops are coming up:

22 January 2021 – All About Me Workshop 

Understand the importance of taking care of yourself, learn how to set future goals and learn to change negative thoughts into positive thoughts.

29 January 2021 – Drug and Alcohol Awareness

Gain an understanding of the different categories of drugs and understand the short and long-term effects of drug and alcohol misuse.

5 February 2021 – CRAFT Maintenance Group

CRAFT is an evidence-based programme for families affected by substance misuse. This group allows you to practice the skills you have learned during CRAFT.

12 February 2021 – Anger Awareness Workshop 

Gain an understanding of anger and learn strategies to use when dealing with anger.

Ask for ANI – domestic abuse support

The Government has launched a new code word scheme, where if you are experiencing domestic abuse and need immediate help, you can ask for ‘ANI’ in any participating pharmacy.

ANI stands for Action Needed Immediately but is pronounced ‘Annie’. If a pharmacy has the ‘Ask for ANI’ logo on display, it means they are ready to help you.

The pharmacy will offer you a private space, provide you with a phone and ask if you need support from the police or other domestic abuse support services.

If you need support for domestic abuse you can contact Northumberland Domestic Abuse Services (NDAS) on 01434 608 030 Monday to Friday.

CAB logo

Citizens Advice Northumberland Changes to Services

Face to face advice services are suspended until further notice. This includes all drop in/appointment service, outreach services and face to face help to claim, debt, energy and health advice service.

Face to face resources have been shifted to telephone and digital services operating from all premises in small clusters and where possible from home in order to minimise the risk of infection spreading.

Citizens Advice services will be available to all for whatever they need, but will be focused on those clients requiring advice on welfare benefits, debt and budgeting advice, housing and employment, energy and health. Please check website information before calling where possible to reduce waiting times on the phone and use the Google form on the website.

During this time services can be accessed in the following ways:

Clients requiring advice on any of general enquiry areas Adviceline Service 9.30am-4.30pm Mon-Fri.

Telephone 0808 278 7944


Clients requiring advice on debt/money/financial capability 01670 339960

text “DEBT” to 81400 and we will call you back


Clients requiring advice on energy/fuel poverty 01670 339660


Clients requiring advice on FBD employability service  


Emergency Partner referral 01670 339960
For general Covid-19 information, updates or those can self-help NCAB website

National Citizens Advice website


Webchat advice service available on all enquiry areas


Macmillan Benefits Advice

National Citizens Advice website


01670 339985

Universal Credit Help to Claim Service can be accessed in the following ways Citizens Advice Universal Credit Adviceline 9.00-5.00pm Mon-Fri Telephone 0800 1448444 Webchat Get help applying for Universal Credit

Textphone 0800 144 8 444

Non-urgent partner referrals or client requests for callbacks or advice Access to our partner and client advice via our websites email advice form



Ageing Well Fair Longhoughton

Head to this over 50s free event for a cuppa and a chat (plus free cake!). You can find out more about the many organisations and groups in Northumberland that help support your health and wellbeing. Maybe you’re on the lookout for local activities and services? If you have some time on your hands you can find out about volunteering opportunities near you. So much information all in one place.

For more details visit: