Posts

Accessing NHS dental care

Accessing NHS dental care

/in , , /by

Find out how to access NHS dental care

North East and North Cumbria Integrated Care Board (ICB) has a plan to improve oral health and increase access to NHS dental care across the North East and North Cumbria.

There are four ways patients can access NHS dental care:

Contact an NHS dentist

NHS dentists provide routine dental care and urgent care appointments during their normal working hours. Contact your regular dentist if you have one or search for a dentist near you.

If you have an urgent care issue and cannot get an appointment with an NHS dentist, try one of the options below.

Contact dentists that have extra urgent appointments

Selected dentists across the region have extra urgent appointments. A list of contact details for those practices can be found on the ICB’s website.

Book an appointment at an urgent dental access centre

Urgent dental access centres offer appointments to diagnose and treat urgent dental problems. Patients can book their own appointment at an urgent dental access centre at the ICB’s website.

There are 23 centres across the North East and North Cumbria, including three in Northumberland in Alnwick, Blyth and Hexham.

This is not a walk-in service so appointments must be booked in advance.

Contact NHS 111 for urgent care

Visit 111.nhs.uk or call 111 if you cannot find an urgent appointment with any of the NHS dental services above and have any of the following issues:

  • Severe toothache that causes pain that does not stop or cannot be eased by over-the-counter painkillers.
  • Dental abscess infections that cause swelling, pain and possibly fever.
  • Broken or knocked-out teeth.
  • Bleeding in the mouth following a dental procedure or an injury that does not stop by itself but can be controlled. If bleeding cannot be controlled in any way, emergency care may be needed.
  • Swelling in the mouth or face that could be a sign of infection.
  • Fractured, loose or displaced fillings causing pain.
  • Severe bleeding from gums or conditions affecting other soft areas of the mouth (such as cheeks or tongue).

The NHS 111 health advisor will discuss your needs and if needed, may be able to find you an appointment at an urgent dental access centre or an out-of hours treatment service.

Patients should only go to A&E or call 999 if they have:

  • Serious injuries to the face, mouth, jaw or teeth
  • Heavy bleeding from the mouth that will not stop
  • Severe swelling of the mouth, lips, throat or neck, and difficulty breathing or opening one or both eyes
  • Any injury to the head or face that has caused them to lose consciousness, vomit, or have double vision.

If you would like to tell us about your experience of NHS dental care or would like further information, please get in touch.

The Big Conversation on women’s health

The Big Conversation on women’s health

/in , , /by

Thank you to everyone who took the time to share their views on women’s healthcare in The Big Conversation last year.

Thousands of women across the North East and North Cumbria had their say about NHS healthcare by taking part in an online survey and focus groups targeting specific groups of women, such as those who have additional health inequalities or barriers to accessing health care.

The report has now been published identifying key themes and recommendations.

Background

Women, making up 51% of the national population, live longer than men but spend more time in ill health and living with disabilities. There is not enough focus on women specific conditions or how conditions, that affect both men and women, impact on women differently.

In 2022, the UK Government published their first strategy focusing on women’s health inequalities. The 10-year ‘Women’s Health Strategy for England’ set out commitments to improve the health and wellbeing of women and girls and deliver better health outcomes.

In our region, the North East and North Cumbria Integrated Care Board (NENC ICB) is committed to driving forward the Women’s Health Strategy and making changes that will benefit local people and future generations.

During the ICB’s second annual Women’s Health Conference in July 2024, the ‘The Big Conversation’ was launched in partnership with the North East and North Cumbria Healthwatch network.

Headline findings

  • 61% of women said they feel confident to speak with a healthcare professional about their women’s health issues. However, many went on to say they aren’t confident they will be heard or get the help they need.
  • GPs have a critical role as the ‘gatekeepers to support’ for most women. We heard that many women are concerned that their GP does not listen to them, act on what they are told or doesn’t have up to date knowledge about many women’s health issues. Improving experiences in primary care will significantly improve confidence in women’s health care.
  • Women want the choice to have a female healthcare professional; this is a strong message from general engagement but particularly important in targeted work with underrepresented groups.
  • The GP (75%) and NHS website (75%) were selected as the most common place to find information on women’s health. A session with underrepresented groups highlighted the need for targeted accessible communications and the importance of peers in their communities and community support organisations.
  • It is important to women that their health records are easily accessible by healthcare professionals and kept up to date.
  • Women would like more research into women’s health concerns.

Top priorities

Overall, women said their top 5 priorities in relation to women’s health are:

  1. Mental health and wellbeing: including depression, anxiety and eating disorders.
  2. Healthy ageing and long-term conditions: including falls, heart disease, stroke, diabetes, dementia, bone, joint and muscle health, and bladder/urinary.
  3. Menopause, perimenopause and hormone replacement therapy (HRT).
  4. Screening services: including cancer screenings for cervical, breast and bowel.
  5. Menstrual and gynaecological health.

Read the full report and recommendations

If you would like to tell us about your experience of women’s health services please get in touch.

Experiences of NHS dentistry

Experiences of NHS dentistry

/6 Comments/in , , /by

Tell us your experience of NHS dentistry

People have been telling us about the challenges they face getting NHS dentistry.

Using your feedback we are working with the NHS Integrated Care Board in the North East and North Cumbria to help shape future services, including planning the next phase of the NHS dental recovery plan in the region.

Across the North East and North Cumbria, the local Healthwatch network is working together to tackle this important issue.

So if you live in Northumberland or anywhere else in the North East and North Cumbria region and have recent experiences with using or trying to access dental services, then share your experiences with us.

We are the independent champion for users of health and care services in Northumberland. Your responses will inform decision-makers in the North East and North Cumbria NHS Integrated Care Board (who are funding this research), service providers and partners including Local Authority Public Health teams.

As a thank you for your time we are offering £100 of Love2shop vouchers to a lucky prize draw winner.

If you require a paper copy or have any questions please get in touch.

Please leave your feedback before Sunday 31 March 2024.

This survey has now closed

Making a complaint

Making a complaint

/in , /by

Making a complaint about primary care services in Northumberland

How you make a complaint about primary care services in Northumberland is changing on 1 July 2023. By primary care services we mean GPs, dentists, opticians or pharmacy services.

You have the right to make a complaint about any aspect of NHS care, treatment or service.

There are two ways you can make a complaint:

  • You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery.
  • You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received.

After 1 July 2023 if you want to make a complaint about primary care services to the commissioner you will now contact the North East and North Cumbria (NENC) Integrated Care Board instead of NHS England.

You can do this by:

Telephone: 0191 512 8277

Email: necsu.pccomplaints@nhs.net

In writing to the following address:

Primary Care Complaints Team

North East and North Cumbria ICB

Riverside House

Goldcrest Way

Newburn

Newcastle Upon Tyne

NE15 8NY

If you want to make a complaint directly to the provider of the primary care service, you still can – that does not change on the 1 July 2023.

Members of the public with ongoing complaints received on/after 1 July 2023 will receive a letter from NHS England informing them that the ICB is now handling their complaint with confirmation of their case handler.

Members of the public with any ongoing complaints received before 1 July 2023 will receive a letter from NHS England informing them that their complaint is being retained by NHS England with confirmation of their case handler.

Any complaints about secondary care can be made either to the hospital trust or to the ICB at the following email address: necsu.complaints@nhs.net

Find out more about how to feedback or make a complaint about an NHS service 

To find out more about health and social care services and support in Northumberland please get in touch.