Our ‘at a glance’ monthly reports provide a summary of who we have been hearing from and what you have told us. What you tell us helps us build a picture of what is working well and where there are issues in the NHS and social care services we use here in Northumberland. In many cases, we can get a quick response to your enquiries.
Some issues are already being looked at by other organisations and we pass on your comments and concerns to them so that they have as much feedback as possible from those using services.
There are some issues that we look into in more detail and set aside time and resources to investigate further and put together recommendations for change.
These feedback reports are also shared with those paying for and providing the services.