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Healthwatch Northumberland Annual Survey 2020

Tell us your NHS, health and care experiences from last year.

We are running our annual survey during February and March this year, asking you about the NHS, health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

You can also come and talk to us and tell us what you think of health and social care services at one of our public events below. Let us know about your experiences, what went well and what could be improved, and together we can help make care better for everyone in Northumberland.

If you are unable to come to one of our events you can leave your feedback via our online survey or get in touch to ask for a postal copy with freepost return.

 

Come and see us in your area!

Monday 3 February: Age UK Northumberland, Round House, Ashington NE63 9JZ: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Tuesday 4 February: Amble Youth Project NE65 0DT: 10.00am – 11.30am (Bridge Project Employability Hub)

Wednesday 5 February: No 28 Community Project, Hexham NE46 1DJ: 11.00am – 12.30pm (Bridge Project Employability Hub)

Thursday 6 February: Concordia Leisure Centre, Cramlington NE23 6YB: 1.30pm – 3.30pm

Thursday 6 February: Cheviot Centre, Wooler NE71 6BL: 2.00pm – 4.00pm (in partnership with Wooler patient participation group)

Wednesday 12 February: Rothbury Practice NE65 7UW: 10.30am – 12.00pm

Thursday 13 February: Northumbria Hospital (cafe area, lower ground floor), Cramlington NE23 6NZ: 10.00am – 12.00pm

Thursday 13 February: The Village Surgery, Cramlington NE63 6US: 3.00pm – 4.00pm

Thursday 13 February: Forum Family Practice, Cramlington NE63 6QN: 4.15pm – 5.15pm

Friday 14 February: Spetchells Centre, Prudhoe NE42 5AA: 10.00am – 11.30am (Bridge Project Employability Hub)

Wednesday 19 February: Seaton Delaval Community Centre NE25 0BW: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Wednesday 19 February: Adapt (NE) Community Information Morning, Hexham NE46 3HN: 10.30am – 12.30pm

Thursday 20 February: Morpeth Library NE61 1AF: 3.00pm – 5.00pm

Tuesday 25 February: Riverside Leisure Centre, Morpeth NE61 1PR: 1.30pm – 3.30pm

 

Wednesday 4 March: Morpeth Town Hall NE61 1LZ: 10.00am – 1.00pm (part of the Northumbria Cancer Patient and Carer Group public drop-in)

Monday 9 March: Hexham General Hospital NE46 1QJ: 10.00am – 1.00pm

Wednesday 11 March: Blyth Library NE24 2DJ: 10.30am – 12.00pm

Wednesday 11 March: Blyth Sports Centre NE24 5BT: 1.30pm – 3.30pm

Thursday 12 March: Haltwhistle Leisure Centre NE49 0AX: 1.30pm – 3.00pm (Bridge Project Employability Hub)

Thursday 12 March: Haltwhistle Methodist Church NE49 0AX: 5.00pm – 7.00pm

Wednesday 18 March: Wansbeck General Hospital, Ashington NE63 9JJ: 10.00am – 1.00pm

Wednesday 18 March: Ashington Leisure Centre NE63 9JY: 2.00pm – 4.00pm

Thursday 19 March: Berwick Library (first floor) TD15 1DB: 12.00pm – 2.00pm

Monday 23 March: Bedlington Community Allotment (behind Chester Court Care Home) NE22 7LD: 11.30am – 1.30pm

Friday 27 March:  Gallery Youth Project, Alnwick NE66 1SX: 11.00am – 12.30pm (Bridge Project Employability Hub)

 

 

 

 

Home Care Provision in Coquetdale

Home Care Provision in Coquetdale

This report is the result of joint work between Carers Northumberland, the Coquetdale Carers and Service Users Group and Healthwatch Northumberland looking at the issues of providing Home Care services in the Coquetdale area.
Based on two surveys carried out in 2018, it shows the key concerns and expectations of people who use services and their carers are communication and continuity of service. It also clearly highlights the challenges faced by agencies providing health and care services in a rural area.
We are pleased that Northumberland County Council’s Adult Social Care commissioner was actively involved throughout the process and responded positively to the process and findings and we welcome the progress reported by Age UK Northumberland.
However, the main thank you is to Cathy Jacobs of the Coquetdale Carers and Service Users Group who organised and analysed the surveys and most importantly set the tone for the work from the beginning of raising concerns but at the same time providing insight and suggestions for making things better.

You can read the home care report here

 

 

Cancer Information Events

Cancer Information Events Northumberland

The Northumbria Cancer Patient and Carer Group is holding a series of events across Northumberland, where you can share your ideas and experiences as a patient or carer of someone with cancer. There will also be a mix of organisations with information stalls offering advice and support. All the events start at 10.00am with lunch at 12.00pm.

 

Monday 3 February: The Roundhouse, Ashington NE63 9JZ

Wednesday 19 February: Seaton Delaval Community Centre NE25 0BW

Wednesday 4 March: Morpeth Town Hall NE61 1LZ

Wednesday 11 March: United Reformed Church, Market Place, Rothbury NE65 7UW

Thursday 26 March: Hexham Mart, Tyne Green Hexham NE46 3SG

 

There’s no need to book but if you have any queries about the events please email: info@ncpcg.org or call: 07817 515265.

These events are supported by the Northern Cancer Alliance and working with Northumbria Healthcare NHS Foundation Trust and the Empowering Communities Project team at Northumberland County Council.

 

 

New Dental Services Amble and Rothbury

NHS England confirmed earlier this year that a new contract to provide dental services in both Amble and Rothbury was in place, and that services would be operational from 1 December 2019. The contract will start as planned on this date for the Amble practice, however, there will be a slight delay with the service in Rothbury. The service will operate from Rothbury Community Hospital and preparation of the premises is not yet complete. This means the service for Rothbury is now due to start from mid to late January 2020.

We will provide updates as and when we have them.

Rothbury Community Hospital

Progress on future of Rothbury Hospital

Northumbria Healthcare and NHS Northumberland Clinical Commissioning Group (CCG) have announced that significant progress has been made towards resolving the future of Rothbury Community Hospital following work undertaken alongside local campaign groups.
Following a public consultation in early 2017, a subsequent referral to the Independent Reconfiguration Panel (IRP) and recommendations by the Secretary of State for Health and Social Care, both organisations have been working with the community to get the most out of this much-loved facility.Following extensive meetings and discussions with representatives from the local community, the trust and CCG are proactively looking to:

  • Increase outpatient clinics, from falls clinics through to orthopaedics and others, some of which will use new technological links that enable virtual consultations.
  • Provide additional clinical and day care services utilising the hospital site as a hub for health and care delivery.  Services include:
    • Dementia care
    • Learning disability forums
    • Health and well being clinics
    • Chemotherapy care
    • Enhanced emergency healthcare planning
    • Mental Health and IAPT services (adult Improving Access to Psychological Therapies programme)
    • Physiotherapy
    • Dentistry
  • Introduce a new metric to measure the number of miles travelled for services and, where possible, the NHS will look to reduce this.
  • Introduce a flexible bed model – with inpatient beds available within the hospital for short-term rehab and end of life care.  The number of beds will be dependent on clinical need.

Sir James Mackey, Chief Executive of Northumbria Healthcare, said “We are committed to providing as much care as we can as locally as possible.  However, this has to be balanced with what is safe and sustainable.

“We have worked hard, with the support of local representatives, to create ‘the art of the possible’ and I would like to take this opportunity to thank them for their involvement and patience during this time.

“It will not be easy to deliver a flexible bed model, something that does not exist anywhere else within the NHS. However, we are committed to working hard to make this work and will continue our engagement with the campaign group over the years to come to ensure we collectively make Rothbury Community Hospital the hub of health and well being for the local community.”

Janet Guy, Lay Chair of Northumberland CCG, said “We looked in detail at the Secretary of State’s recommendations and set up an engagement group with representatives from the local community to understand their concerns in more depth.

“We have listened to what the engagement group has had to say and are pleased that we now have a potential way ahead for the hospital which addresses many of the group’s concerns. We look forward to working together to ensure that the new model meets the needs of the community in ways which are effective and sustainable.”

The proposal will now be considered by Northumberland County Council’s Health and Wellbeing Overview and Scrutiny Committee on 3 September 2019.

Katie Scott, spokesperson for the ‘Save Rothbury Community Hospital’ campaign group, said “In recent months we have worked very closely with officials from the NHS. We are pleased to see that our concerns and ideas for the hospital have helped to inform and shape the proposals.  We look forward to the discussion at the Health Overview and Scrutiny Committee when there should – at last – be a resolution, including inpatient beds, which will allow us all to focus on a vibrant future for Rothbury Community Hospital.”

Councillor Steven Bridgett said “In the nearly three years since the 12 in-patient beds at Rothbury Community Hospital were closed I have been in awe – and am immensely proud – of the way the community has rallied round its local hospital. The ‘Save Rothbury Hospital’ team, in particular, have done a brilliant job.

“Since the Independent Reconfiguration Panel recommendations were announced the campaign, CCG, trust and myself – working alongside other community representatives – have met regularly to come up with proposals that will safeguard the future of the hospital.

“We are not there yet but I believe this offers a sensible, pragmatic compromise, that will see beds return to Rothbury hospital for step up, step down and end of life care, in addition to a number of other new services and I am very excited about what it means for the residents of the Coquet, Aln and Rede Valleys. But ultimately, it is the residents who live in these valleys that should decide and I welcome their opinions on these new proposals.”

Healthwatch Northumberland’s view has always been that the trust and CCG should listen to local people, involve them in developing the service and show how their views had been taken into account.  Having been involved with the Engagement Group we feel more assured this has happened.

We note that a lot of work is still to be done including engaging with the wider pubic to create understanding and support and we welcome this.

Countryside view in Coquetdale

Carers Wanted for Focus Group

Carers in Coquetdale are being asked to take part in a focus group as part of a postgraduate study research project. The study aims to look at health and social care through your eyes as a carer and to have your views fed (anonymously) to the council, Northumbria Healthcare NHS Trust and Northumberland Clinical Commissioning Group (CCG).

 

What would that involve?

You will take part in a focus group of six to eight carers, lasting 60 to 90 minutes.  In the focus group you will be asked to discuss topics put forward by the researcher and to suggest questions that you would like the researcher to ask the council, the trust and the CCG.

The focus group will take place in The Cheviot Room, Jubilee Hall, on Tuesday 12 March at 2.00pm.

You will then be invited to a second focus group, again lasting 60 to 90 minutes, to hear what the council, NHS trust and the CCG have to say and to share what has changed for you and the person you care for.  Everyone’s anonymity will be protected.

 

Who is doing this study? 

This research is being undertaken by Rita Stringfellow, postgraduate student in the Faculty of Health and Life Sciences at Northumbria University, who is also a carer.

If you would like to take part please email: rita.stringfellow@northumbria.ac.uk or call: 07968157741.

 

Hospital reception area

Transport Implications for health services in Coquetdale

As part of the 2016 proposal to close the inpatient beds at the Rothbury Community Hospital, Northumberland Clinical Commissioning Group produced a Travel Impact Report. An updated report was presented to the Rothbury Hospital Review Group in January 2019.

This report, and any examination of public transport timetables in Coquetdale, immediately demonstrates two key facts: for many people in the upper dale there is little or no public transport and the only towns directly accessible from Coquetdale are Alnwick, Morpeth and Newcastle.

Healthwatch Northumberland would add that such a study should also consider the reality of using services as well as their availability and we have looked in more detail at the most likely journeys to be taken. We also consider the issue of public transport provision in the future in the face of likely reductions in funding for concessionary and non-commercial services.
We consider some of the issues of using private cars, for example, the percentage of individuals of different ages that hold driving licences and the assumptions about car usage at different income levels.

You can read our report here.

 

Rothbury Village

Rothbury Hospital – Task and Finish Group

A new group will examine proposals put forward by the NHS Northumberland Clinical Commissioning Group (CCG) regarding the future of Rothbury Community Hospital.

The services at the hospital are commissioned by the CCG and in October 2017 the council’s Health and Wellbeing Overview and Scrutiny Committee (OSC) met to consider the proposed closure of the 12 bed inpatient ward at the hospital, with services being shaped around a new health and wellbeing centre on the site.The committee referred the final decision to the Secretary of State for Health. Last month he announced that while the inpatient ward should not be immediately re-opened, further action is required to agree and implement the proposed health and wellbeing centre.

The Minister asked for an update on progress by the end of January 2019.

The council has already pledged to work closely with the local community, Healthwatch Northumberland and the CCG to develop proposals for the hospital over the coming months. Councillor Jeff Watson, who also leads the Health and Wellbeing OSC, will chair the new review group. At the first scoping session it was agreed that the CCG and OSC would fully engage with the community as the health and wellbeing centre is developed, while there is also a joint assessment on the impact of travel, cost and inconvenience for families and carers of those affected by the planned closure.

Councillor Watson said: “As timescales are tight it is important we set up a small working group to ensure progress is made quickly. Although an update is required by the Secretary of State by the end of January we do recognise work will continue beyond then which the OSC will need to monitor and review.”

David Thompson, Chair of Healthwatch Northumberland, added: “We welcome the opportunity to continue our involvement in this crucially important issue for people in the Rothbury area, in our role as independent health and social care champion. We would encourage people to get in touch with us with their ideas and views.”

A meeting of the review group, which the public can attend, will be held in the council chamber at County Hall on 10 December at 9.30am.

open mouth at the dentist

Dental Services in Hadston and Rothbury areas

Following the closure of the Coquetdale Dental Surgery we are holding two events jointly with NHS England to understand the impact the closure has had for people in the different areas covered by the practice and to help with the development of services in the future.

The events are on:

Thursday 5 April 2018,  10.00am – 1.00pm
Hadston Youth & Community Centre, Bondicar Road, Hadston NE65 9SR

Monday 9 April 2018, 1.00pm – 3.00pm
Jubilee Hall, Bridge Street, Rothbury NE65 7SD

If you cannot attend one of these events and would like to leave feedback about dental services in these areas please contact us.

NHS England Cumbria and the North East has produced a short survey for former patients of Coquetdale Dental Practice in either Rothbury or Hadston. The survey will be open until 1 May 2018. If you have any queries please email: england.dentalCNE@nhs.net.

Complete the NHS England survey

Doctor's waiting room

Primary Care Services in the Rothbury area

Following on from the changes to primary care services in Harbottle, the recent relocation of GP services in Rothbury and the closure of a dental practice, we are keen to hear how these arrangements are working for local people. Please get in touch to share your experiences of health provision in the area, either positive or negative.

The Healthwatch Northumberland team will be in the Cheviot Room at The Jubilee Hall in Rothbury on Friday 26 January from 12.00pm – 1.00pm, to talk to local people about their views and experiences and we invite you to call in for a chat if you use health services in the area. This is a drop-in session so no need to book, just call in any time between 12.00pm and 1.00pm.

Don’t worry if you can’t make it that day. Give us a call on 03332 408468 or leave feedback via the website.

Events

Listening Event – Annual Survey 2020 Rothbury

We are running our annual survey 2020 during February and March this year, asking you about the NHS, health and social care you received in the last 12 months – it might be a new year but your experiences from 2019 still matter. Health services include hospital services, GPs, dentists, pharmacists, mental health and ambulance services. Social care is care in the home or in a residential or nursing care home.

By telling us about the care you received and what’s important to you, you can help us set our work for the coming year so that we can be more effective on your behalf.

Let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Cancer Patient Event: Rothbury

Cancer Information and Engagement Northumberland

The Northumbria Cancer Patient and Carer Group would like to invite cancer patients and carers in Northumberland to share their experiences and ideas – what is working well in your area? What needs improving? There will also be a mix of organisations at the event offering advice and support.

The Northumbria Cancer Patient and Carer Group is made up of patients, carers, health professionals, voluntary group representatives and others affected by cancer. It’s objective is to improve cancer services and support throughout Northumberland and North Tyneside. The group is supported by Northumbria Healthcare NHS Foundation Trust which consults with the group to gain opinions on new service developments, information leaflets and questionnaires.  The Northumbria Cancer Patient and Carer Group is not a cancer support group, but it does have very good links with local support groups and can put you in touch with the right people.

 

This event starts at 10.00am with refreshments, and lunch will be available from 12.00pm.

You can also visit an event at these locations in Northumberland:

Monday 3 February: The Roundhouse, Ashington 

Wednesday 19 February: Seaton Delaval Community Centre

Wednesday 4 March: Morpeth Town Hall

Thursday 26 March: Hexham Mart

 

No booking required. For more information about the events or how to give your feedback if you can’t get to one of the events, email: info@ncpcg.org.

NHS Northumberland CCG logo

CCG Meeting in Public: Rothbury

The NHS Northumberland Clinical Commissioning Group (CCG) governing body is holding a meeting in public, where it will consider future arrangements at Rothbury Community Hospital. The CCG is responsible for the planning and buying of healthcare for Northumberland.

If you would like to submit a question for the meeting, or would like to confirm your attendance, please contact: Melody Price on 01670 335185 or email: melodyprice@nhs.net.

Read more about the consultation on services at Rothbury Community Hospital.

Two ladies chatting with a clipboard

Annual Survey Drop In – Rothbury

We will be in Rothbury on Friday 22 February with our annual survey. Come and meet us at The Jubilee Hall (Simonside Room), between 10.00am and 12.00pm and share your experiences of health and social care over the last 12 months.

You can share your thoughts and experiences as a patient or as a carer. Your feedback will help us set our work priorities for the coming year. Knowing what is important to you helps us to work more effectively on your behalf. We can also look at trends and themes year on year, seeing what has changed and what remains important to people.

You could also be in with a chance of winning one of three prizes when you take the time to tell us about your experiences.

Thank you for your support and we hope you can call in to see us.

Dental check up

Dental Services in Rothbury – Listening Event

Following the closure of the Coquetdale Dental Surgery we are holding two events jointly with NHS England to understand the impact the closure has had for people in the different areas covered by the practice and to help with the development of services in the future. Please come along and talk to us if you can.

We are also holding an event in Hadston on Thursday 5 April at the Youth and Community Centre, between 10.00am and 1.00pm.

 

If you cannot attend one of these events and would like to leave feedback about dental services in these areas please contact us.

Rothbury Drop-In Session

Rothbury Drop-in Session

Following on from the changes to primary care services in Harbottle, the recent relocation of GP services in Rothbury and the closure of a dental practice, we are keen to hear how these arrangements are working for local people. Please get in touch to share your experiences of health provision in the area, either positive or negative.

The Healthwatch Northumberland team will be in the Cheviot Room at The Jubilee Hall in Rothbury on Friday 26 January from 12.00pm – 1.00pm, to talk to local people about their views and experiences and we invite you to call in for a chat if you use health services in the area. This is a drop-in session so no need to book, just call in any time between 12.00pm and 1.00pm.

Don’t worry if you can’t make it that day. Give us a call on 03332 408468 or leave feedback via the website.