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Spotlight on…Northumberland Frontline

Spotlight on…Northumberland Frontline

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Northumberland Frontline

As part of our information and signposting service, we’re shining a spotlight on organisations offering all kinds of support to people in Northumberland. 

Navigating health and wellbeing services can be overwhelming. Whether for yourself, a loved one, or a patient, knowing where to turn is the crucial first step. That’s where Northumberland Frontline comes in – a single, go-to resource for discovering support services across our county.

What is Northumberland Frontline?

Northumberland Frontline is a free, comprehensive digital directory designed to put vital information directly into your hands. It is a one-stop shop, with over 430 local services already registered, covering everything from mental health support and debt advice to social groups and activities for all ages. The platform is constantly updated, ensuring you are accessing the most current and reliable information.

Frontline allows you to easily browse trusted, local organisations that can help to navigate life’s challenges. It is quick, easy, and anonymous.

How to use Frontline

  1. Visit the website: Explore the huge range of services available today and bookmark it for future use.
  2. Download the App: Get instant access on the go. Search for ‘Frontline Referrals’ on the Apple App Store (for iPhone/iPad) or the Google Play Store (for Android devices).

More than a directory: A partnership in action

The example below shows one of the ways Frontline has become a trusted link, enabling services to work together to create real change.

“I represent the HDFT Growing Healthy 0-19 (25) Northumberland Service. My role as Community Anchor is to work with communities and partners across all sectors to improve the health and wellbeing of our families.

The team at Northumberland Frontline has been instrumental in developing a project to improve the housing conditions of our service users. As a service, we visit multiple homes each day where we often note issues with housing, such as damp and mould. However, seeking a resolution to these issues is often a complex process.

It was identified that Northumberland Frontline was the key to creating the links between the services to quickly, easily, and safely share information to request housing repairs. I cannot thank the team at Northumberland Frontline enough for their resilience, tenacity, and support in helping drive this project forward. Their input has been invaluable.” — Community Anchor, HDFT Growing Healthy 0-19 (25) Northumberland Service

If you have used Northumberland Frontline and would like to tell us about your experience or if you have a question, please get in touch.

Spotlight on…Berwick Cancer Cars

Spotlight on…Berwick Cancer Cars

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As part of our information and signposting service, we’re shining a spotlight on organisations offering all kinds of support to people in Northumberland.

The Berwick and District Cancer Support Group, commonly known as Berwick Cancer Cars, was founded in 1992 by two women from Spittal, Violet Carter and Kathleen Horsburgh, who were having difficulty accessing their cancer treatment in hospitals over 60 miles away.

Over 30 years later the charity continues to grow and now has six cars to help transport patients to appointments. The service is run completely by volunteers.

If you need help getting to a cancer related appointment or treatment session, you can call Berwick Cancer Cars on 07780 795244.

The service is available to anyone who has received a cancer diagnosis and is registered with a GP practice in Berwick, Belford or Wooler (Clients living in the Cornhill area may be registered with a GP in Coldstream).

Berwick Cancer Cars website

Spotlight on… Bell View

Spotlight on… Bell View

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As part of our Information and Signposting Service, we’re shining a spotlight on voluntary and community organisations offering all kinds of support to people in Northumberland.

Bell View is an independent charity based in North Northumberland. It offers a range of health, wellbeing, and social activities from its Resource Centre and from community spaces across the region. The Resource Centre has a community café with free internet access and is a Warm Space offering tea, coffee, cake and soup. A range of activities are on offer including arts and crafts, exercise, digital support and much more.

Bell View also has a CQC registered care provider, Help at Home, delivering personal care and enabling support across the whole region.

For more information please email: Daycare@bellviewbelford.co.uk or telephone 01668 219221.

Spotlight on: Vision Northumberland

Spotlight on: Vision Northumberland

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As part of our Spotlight on… series we are shining a light on Vision Northumberland, formerly Northumberland County Blind Association.

Vision Northumberland is a local charity based in Morpeth which provides advice and support services to blind and visually impaired people to enable them to gain the knowledge, skills and confidence to live a fulfilled and independent life. It offers a home visiting service, clubs and support groups, telephone counselling, volunteer drivers to help clients get around, computer training, help with energy bills, low vision aids assessments and much more. Clients can also benefit from regular phone calls with the charity’s telephone support service, Client Connect (formerly Sightline).

Vision Northumberland’s volunteers based across the county have recently been honoured with The Queen’s Award for Voluntary Service, the highest award a voluntary group can receive in the UK.

The award recognises the vital support that the charity provided to the community in response to the pandemic by setting up a telephone befriending service with 91 volunteers making telephone calls. At the height of the pandemic over 600 visually impaired people were contacted to reduce isolation, loneliness and provide a lifeline during unprecedented times. Our very own Healthwatch staff team and volunteers were happy to be involved in this project.

You can get in touch by calling 01670 514316 or email info@visionnorthumberland.org.uk