What you told us: September 2023

Health and social care feedback Northumberland September 2023

This month we heard from 268 people about health and social care services; either as a service user, or a carer or family member. The main issues were around getting a GP appointment and getting through to the surgery on the telephone. We did however hear a lot of praise for the quality of care once seen by healthcare professionals at the surgery.

We also heard that some people are not receiving all of their prescription medication from the pharmacy, where there are issues with supply. The third main area we had feedback on was mental health services, and how getting an appointment can be difficult, and communication could be better.

What did we get up to?

As well as our regular Here to Hear drop-ins in East Bedlington, Blyth, Morpeth, Prudhoe and Alnwick, we were out and about hearing from people at other events including a SeaFit event in Amble with the Fishermen’s Mission, Northumbria Cancer Patient and Carer Group’s Health and Wellbeing event in Haltwhistle, Queen Elizabeth High School Freshers’ Fair in Hexham and a drop-in session in Newbiggin.

Find out more in our September 2023 feedback report