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Health visiting services Northumberland

Experiences of health visiting services

What is your experience of health visiting services?

All families expecting a baby or with children aged 0-5 years are offered a universal health visiting service. In Northumberland this is delivered by Harrogate and District NHS Foundation Trust (HDFT)

We want to hear about your experiences of using the health visiting service. This will only take around 10-15 minutes of your time.

In this survey, we’ll ask you about your experiences including what has worked well and what has not worked so well. We will use your feedback to report to the NHS anonymously on what is working and help identify how to improve care for parents and carers. Everything you tell us will be stored securely and we won’t identify you in our report.

Tell us about your experiences of health visiting services

Closes Sunday 18 February 2024.

For more information about maternity and parenting services and support in Northumberland visit our Maternity and Parenting webpage or get in touch.

Berwick veterans warm hub

Berwick Veterans’ Warm Hub

The Veterans’ Warm Hub meets on the last Wednesday of every month at the Berwick Voluntary Centre. This free session is open to ex-British Forces to enjoy a warm drink in a relaxed atmosphere and meet other veterans. The Warm Hub can also signpost to other organisations for support and there is free WIFI access available.

The Veterans’ Warm Hub meets on the last Wednesday of the month, with the next one on Wednesday 31 January 2024,10am-12pm at the Berwick Voluntary Centre, Tweed Street. To find out more contact North Northumberland Voluntary Forum by email: bvforum@hotmail.co.uk or call: 01289 304 141.

Vision Northumberland drop-in Cafe @ Burn Lane

Vision Northumberland drop-in event

Cafe @ Burn Lane, Hexham

Wednesday 31 January 2024 10am – 12pm

  • Do you need the TV volume turned up high?
  • Can you no longer read your favourite book?
  • Are you missing parts of conversations?
  • Unable to read labels when you go shopping?

Call in to meet the Vision Northumberland team at this free drop-in, and and see how they can assist you with your vision and hearing loss. Find out more about the equipment, support and activities on offer to people living in Northumberland. For more details call Vision Northumberland on 01670 514316.

Online event - British Liver Trust

Online event – British Liver Trust

Online event – British Liver Trust

Join us for our next free lunchtime event where we will hear from Louise Parker from the British Liver Trust.

Louise will talk to us about the UK liver disease crisis and why we need to raise awareness. She will also talk about the three preventable risk factors, tips on how to ‘Love your Liver’ and information about the free support available for anyone affected by a liver condition.

This event has now passed

Sign up to our newsletter to hear about future events.

Care homes forum Northumberland

Care homes forum

Care homes forum Northumberland

Tuesday 20 February, 10am – 11am via Zoom

If you have a relative living in a care home or have used respite care, join our forum to meet others with similar experiences. Whether you would like to share your own experiences or just listen to others for information and support, this small informal group is open to relatives and professionals.

To register for a space or give feedback outside the forum please email: info@healthwatchnorthumberland.co.uk or call us on 03332 408468.

See what we discussed at previous care home forums

December 2023 feedback

Health and social care feedback Northumberland December 2023

This month we received an equal number of positive and negative comments about the quality of GP services. Where people had a less happy experience, this was mainly difficulty getting an appointment or about poor service. People are still finding it very difficult to get an appointment with an NHS dentist, including having to travel outside of the area.

What did we get up to?

We attended our usual Here to Hear drop-in sessions and also a one-off session at Cramlington Hub. As part of our work on health visiting services, we went to Wentworth Leisure Centre to speak to parents and carers about their experiences. We also attended Northumberland County Council’s Family Hubs sessions in Alnwick, Blyth, Berwick and Hadston as part of this work.

The online session in December was from the NECA team who spoke about gambling awareness and support in the region.

Our new cost of living information booklet was distributed to organisations, venues and groups across the county. The booklet is a free resource which we have produced as part of our Signposting and Information Service.

Find out more in our December 2023 feedback report.

We’re recruiting for board members!

We’re looking for board members to help steer the direction of our work. We need people from all of our communities and with different skills and experiences to join our board.

Are you:

  • Aware of current health and social care issues, particularly for people with mental ill health, learning disabilities or people who aren’t being listened to?
  • Good at communicating and listening to people from a wide range of backgrounds and with different experiences?
  • Able to use evidence from service users and research to make impartial, practical judgements?
  • Experienced in setting goals and able to monitor how Healthwatch Northumberland achieves its goals?
  • Experienced in working effectively in a collective decision-making group, board or committee?
  • Committed to working in an impartial and independent way to achieve improvements in health and social care services for service users, carers and the public?

Not everyone will have all the knowledge or experiences listed here, so the board operates as a team, blending together what individuals bring.

Board member positions are voluntary and unpaid and reasonable travel expenses are paid. The board meets four times a year.

Would you like to know more? Read our board member information pack.

How do I apply and what happens then?

Please complete the application form using the Person Specification to tell us about you and why you want to join us. We will use this to decide who to offer an interview.

All applications must be received by 9am on 7 February 2024.

Please note that we may close submissions earlier than this date if we receive a large number of applications.

If a written application is not appropriate for you, an interview-only assessment may be carried out. Please contact Derry Nugent at derryn@healthwatchnorthumberland.co.uk

Invitations to interview will be emailed to shortlisted candidates. The interviews will be held during February/March 2024.

Board member information pack

Board member information pack easy read

This vacancy is now closed.

Online event - Coping with Cancer

Online event – Time to talk about cancer

Friday 16 February 2024, 1pm – 2pm

Join us to hear from Maggie Bailey from Coping with Cancer North East who will talk about some of the myths around cancer.

She will also provide information on the care and support available in Northumberland through Coping with Cancer and other services.

There will be a chance to ask questions after the presentation.

This session is suitable for anyone who would like to know more about cancer and the support available, both professionals and members of the public.

This event has now passed.

Sign up to our newsletter to hear about future events.

people in a hospital waiting room

Healthwatch England on the NHS strikes

Government and unions urged to find resolution to strike action

Five organisations representing NHS leaders and patients have jointly written to the Chair of the Council of the British Medical Association (BMA) and to the Secretary of State of the Department of Health and Social Care stating concerns about the on-going industrial action within the NHS.

The organisations, including Healthwatch England, Age UKNHS Confederation, National Voices and The Patients Association, are seriously concerned about plans for industrial action set to take place between 20 and 23 December, and for a further six days in early January 7am on 3 January to 7am on 9 January 2024.

Collectively the organisations are calling on both Government and the BMA to get back to the negotiating table, believing that further strikes would be a major blow for the service already grappling with record waiting lists, winter pressures and the financial fall out of previous industrial action.

In the first week of December there were already 13,000 patients – many older people – waiting to be discharged. Strike action in the run up to Christmas could see these numbers increase, leaving patients stranded in hospital over the holiday period despite being medically fit for discharge.

Over the course of 2023 we have seen more than 1.2 million operations and appointments cancelled and £1.4 billion spent by NHS organisations, including on additional staff costs, as they have sought to keep essential services running.

Meanwhile, waiting lists have increased by 510,000 from 7.2 million in January to 7.71 million in October 2023. These lists have already impacted on the health of patients, families and carers while they wait for essential treatment or struggle to access the on-going support, they need to manage health conditions. And, it is most disadvantaged communities and vulnerable patients who pay the highest price for disruption and delays.

Despite the best efforts of hard-working NHS staff, the organisations are concerned that it will be extremely difficult to ensure safe and effective care during this period for all patients that need it. Winter pressures, staff absence and high levels of patient demand, mean the first weeks of January are typically one of the busiest times, particularly for urgent and emergency care services.

Nine months have now elapsed since the BMA Junior Doctor’s Committee first embarked on industrial action in March 2023. The timing, duration and fact that – as yet – no national derogations have been agreed is cause for alarm.

It is now imperative that both Government and the BMA find a resolution and bring an end to their dispute.

It is not too late to restart talks and avert further disruption.

Louise Ansari, Chief Executive of Healthwatch England said “The forthcoming strikes will be concerning for patients already facing long waits for care, especially now we are in winter when demand will be higher. We know that waits affect some worse than others. If you are a woman, on a low income, from an ethnic minority background or have a disability, you are more likely to have a worse experience of waiting for care.”

“It essential that both parties find a way forward to prevent the confidence of patients being undermined when it comes to being able to access care. It also vital that lifesaving care is not affected and that the NHS gets its communications right to ensure that patients know if services will be affected.”

Downloads

Joint letter to the British Medical Association
Joint letter to the Secretary of State for Health and Social Care
Health and social care report Northumberland November2023

What you told us: November 2023

Health and social care feedback Northumberland November 2023

  • In November the main things you told us about were:
    GP services: Difficulty getting an appointment was again the top concern raised this month, although approximately a fifth of the feedback we received praised the quality of care from GP practices.
  • Dentists: Difficulty getting an appointment featured strongly again this month.
  • Hospitals (outpatients’ appointments): Long waiting times and the distance needing to travel to get to appointments were raised. There was also a fair proportion of positive comments around the quality of care received.
What did we get up to?

This month we were at a number of one-off events including Seghill Food Hub, Ponteland and Blyth Winter Warmer events, Prudhoe wellbeing event, Haltwhistle diabetes awareness event and the Forget-me-nots Christmas drop-in.

We also held an IT special event in Blyth with staff from Marine Medical Group to show patients how to use eConsult, help them register for GP online services and download the NHS app.

The online talk this month was from Stroke Association and it was well received by the members of the public and health professionals who attended.

We also started on a joint project with all the local Healthwatch in the North East and North Cumbria reviewing the state of NHS dentistry in the North East and North Cumbria Integrated Care Board area.

Find out more in our November 2023 feedback report

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