NHS dentistry in England

NHS dentistry explained

The King’s Fund explains more about NHS dentistry in England.

What is NHS dentistry?

NHS dentistry provides treatment that is clinically necessary to keep mouths, teeth and gums healthy and free of pain and includes primary, community, secondary and tertiary dental services. In 2021/2022 the NHS contribution to dentistry was about £2.3 billion.

How is NHS primary care dentistry organised?

Primary dental services are one of the four pillars of the primary care system in England, along with general practice, primary ophthalmic services (eye health) and community pharmacy. These services use a ‘contractor’ model of care, which means that almost all NHS primary care services are delivered by independent providers contracted to the NHS.

There are around 11,000 independent dental provider practices in England, private businesses that provide a mix of both NHS and private dental care. About three-quarters of these hold contracts to provide NHS services. These practices might be dentists working as individuals or in partnerships or small businesses, although there are also a small number of large corporate dental providers. Dental providers who have a contract to provide NHS funded dental services can also offer private treatment to their patients. All dental practices must be registered with the Care Quality Commission.

There is no national registration system in dentistry like there is in general practice. People do not need to be registered with a dentist to receive NHS care and should be able to go to any dental practice that holds an NHS contract for treatment, without any geographical or boundary restrictions. Dental practices can choose whether they provide NHS treatment to new patients depending on whether they have capacity under the terms of their contract (see below).

Once a patient is accepted for an assessment of their treatment needs the practice cannot refuse to complete the course of treatment. Once the treatment is completed, the dental practice does not have ongoing responsibility for their dental care, though some NHS treatments, such as fillings, crowns and inlays, are covered by a 12-month guarantee. Dental practices have patients they regard as ‘regular attenders’ for the purposes of planning recall appointments. Dental practitioners can prescribe any items listed in the dental practitioners’ formulary, and can issue both NHS and private prescriptions.

Community dental services provide dental care for patients (adults and children) with more specialist needs. This might include people who need services such as general anaesthetics or sedation, orthodontics, or adults and children with particular needs such as physical or learning disabilities, medical conditions, people who are housebound and people experiencing homelessness. Community dental services are provided in a range of settings including mobile clinics, people’s own homes or care homes, hospitals and specialist health centres.

Most secondary care dentistry is provided by NHS hospitals, including the 10 NHS specialist dental hospitals in England. It includes services such as complex oral surgery, oral and maxillofacial pathology, dental and maxillofacial radiology. Secondary and tertiary care dental providers have an important role in providing dentistry training and may also provide emergency primary care dentistry.

Read the full article on The King’s Fund website

Share with us your recent experiences of NHS dental care

new GP surgery Felton

Planning underway for Felton surgery

Northumbria Healthcare NHS Foundation Trust has announced that a planning permission application has been submitted to build the long-awaited new GP practice in Felton. In a letter to patients, the trust said:

As you will be aware, the new surgery has been in the pipeline for a few years now, and this latest positive step follows an engagement period where patients and stakeholders were able to give feedback on plans. Patient and feedback from others demonstrates that most people welcome the new surgery and the improved patient care and experience that it will enable. It will also provide staff with a much more suitable and modern environment to work in. The current surgery, on Main Street, is small and housed in a converted farm building. The new and spacious site will be located less than half a mile away on Robson Grove.

Northumbria Primary Care’s commitment

 Felton and Widdrington surgeries (Northumberland Health) became part of Northumbria Primary Care (NPC) in July this year. NPC, which was formed in 2015, is a partnership of ten GP practices and is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Patients should be assured that NPC is committed to providing excellent patient care and experience. We are also always looking at ways to improve patient access as we know how important this is, especially in rural areas. We are looking at services that will be provided from our new surgery, which will include GP cover and we will of course keep everyone updated. We encourage people to continue to give feedback on this via the Assura engagement microsite or speak to someone in the practice.

The new surgery is to be built by national primary care premises specialist, Assura. The building will be a fantastic environment to provide vital primary care services for patients in Felton and surrounding areas. It will also be a welcoming and modern space and, very importantly, provide access for people with disabilities. The building will be 280 square metres (GIA) and consist of reception and dispensing areas, a comfortable waiting room, five consultation rooms and space for staff training. There will be space for an ambulance to park outside the front of the surgery, 20 car parking spaces and secure storage for bicycles.

Assura has adopted Passivhaus design principles to ensure its environmental impact is minimal. Meaning ‘passive house’ in English, these principles refer to creating buildings that maintain an almost constant temperature, ensuring energy efficiency. By adopting Passivhaus design principles, we’re ensuring that the Felton surgery will lead the way in the design of primary care facilities while harmonising with its surroundings – something so important in a rural community.

Planning decision and construction time-line

 The planning decision is expected by the end of this year. Subject to planning permission, it is hoped that construction will start in early 2024, with the surgery being operational by Summer of 2025. Please be assured that both NPC and Assura will ensure patients and stakeholders are kept informed as this project progresses. We will do so via practices, digital channels, texting patients and also via community groups, where appropriate. More details on the development can be found on Assura’s dedicated microsite including a FAQs document. View the full planning application.

 Additional patient information

 We have had feedback that people are concerned that Widdrington will close as a result of building a new surgery – this is not the case.

The electronic prescription service is now live. This allows prescribers to send prescriptions electronically to a pharmacy of your choice – including on-line pharmacies. You still have the option to collect your prescription from Felton.

We continue to review the services we provide from Felton and would like to continue to hear any suggestions/views via the Assura portal.

We will be launching a new practice website for Felton and Widdrington and will let patients know when this goes live.

If you have any queries, please contact northumberlandhealth@nhs.net.

if you would like share your views with us please get in touch.

Children's Occupational Therapy Sensory Processing Service

Children’s sensory processing service

A new website from the Children’s Occupational Therapy Sensory Processing Service has now been launched. The service is delivered by Northumbria Healthcare NHS Foundation Trust and is based at Wansbeck General Hospital.

Northumberland Parent Carer Forum worked closely with the team at Northumbria  to help build the website, how it might look, what information would be useful and how that should be presented.

What is the Children’s Occupational Therapy Sensory Processing Service?

The overall aim of the service is to support parents, carers, education staff and other professional groups to understand how sensory processing can impact on daily life, providing information on how to modify activities and the environment to support participation in activities of daily life for children and young people with sensory processing challenges.

Who is the service for?

Children and young people who are experiencing day-to-day difficulties with processing sensory information can access Northumberland’s Sensory Processing website for support, strategies, and information. If additional support is required a referral can be made to the Occupational Therapy service where parents / carers will be offered an initial telephone consultation. Referrals to the service must be completed by an approved professional and meet the following criteria.

  • The child/young person is aged 0-18 years, or 19 years if still in full time education and living in Northumberland.
  • The child/young person is registered with a Northumberland GP.
  • Parent/carer consent has been obtained for the referral.
  • Sensory processing strategies have been trialled to help improve engagement in daily living activities but have not been fully successful and further support is required.
  • Sensory processing challenges continue to have a significant and ongoing impact on mental health and/or physical wellbeing in relation to participating in daily living activities.

Visit the Children’s Occupational Therapy Sensory Processing Service

 

Healthwatch Northumberland AGM 20203

AGM 2023 – that’s a wrap!

Online event – Stroke Association

Join us on Friday 17 November, 1pm-2pm to hear a presentation from Janet Nesbitt, a volunteer from Stroke Association. (Please note this event has been rescheduled from Friday 10 November).

In this free, online public event Janet will provide an overview of stroke, including risk factors, stroke effects and what to do if you think someone is having a stroke.

We will also hear about local and national Stroke Association services, including support for stroke survivors and their carers, how to access advice and information and opportunities for volunteering. There will be a chance to ask questions.

Register now and we will send you a link to join closer to the event: bit.ly/Stroke-Association-Nov-23

This event has now passed.

Close up of the RVI in Newcastle

Newcastle Hospitals statement

Patient-related documentation at Newcastle Hospitals

26 September 2023

We are in contact with the NHS and other organisations, following the identification of a a number of documents which may not have been sent to GPs by The Newcastle upon Tyne Hospitals NHS Foundation Trust.

We are encouraging them to communicate with patients as quickly as possible and to explain the plans they have in place.

If patients have specific concerns about written correspondence you can contact 0191 2824444.

Read The Newcastle upon Tyne Hospitals NHS Foundation Trust statement.

 

prescription medication Northumberland

Prescription medication

Your experiences of getting prescription medication

People rely on prescription medication to treat and manage their conditions and keep well. Healthwatch England highlights the challenges people have recently reported when trying to get prescription medication.

In 2021/22, over a billion prescription items were dispensed in the community in England, up 2.58% on the previous year.

People rely on prescription medication to treat and manage their conditions and keep well. Yet, Healthwatch’s recent analysis of public feedback shows people are increasingly facing barriers to getting prescription medication.

Trends in feedback 

Analysis of public feedback given to Healthwatch across England suggests people have been facing serious issues when trying to get prescription medication:

  • Shortages of medication
  • Delays in getting repeat prescriptions issued
  • Shortages of staff
  • Closed pharmacies

Read the full article on the Healthwatch England website.

We’d like to hear more about what is happening in Northumberland. Please tell us if you have experienced difficulties with getting your prescription medication, or where services are working well for you and your family – give feedback.

Battle Scars logo next to cup of coffee and laptop

Self-harm support online event

Self-harm support online event

Join us on Friday 13 October, 1pm-2pm, for our next free online lunchtime event to hear from Jenny Groves, Founder and CEO of Battle Scars.

Battle Scars is a survivor-run charity providing support to those affected by self-harm.

Jenny will talk to us about the myths and realities of self-harm and the services and support available. This session is suitable for people who self-harm and family, friends or professionals supporting those who self-harm.

There will also be a chance to ask questions.

Sign up to our newsletter to be the first to hear about upcoming events.

This event has now passed

Healthwatch Northumberland AGM 2023

Join us for our AGM 2023

You’re invited to our AGM!

Wednesday 18 October 2023, at East Bedlington Community Centre.

Our AGM 2023 is a chance to hear about our work over the past 12 months, our plans for the coming year, and to meet our staff, board and team of volunteers. We will be joined by Gill O’Neill, Executive Director of Public Health, Inequalities and Stronger Communities at Northumberland County Council. She will talk to us about a strengths-based approach to tackling inequalities in the county and how the voice of residents is being listened to as part of the Northumberland inequalities plan. There will be a chance to ask questions.

This free event is for you if you live or work in Northumberland and have an interest in NHS or adult social care services.

We will start at 10.00am with tea and biscuits, with the main event kicking off at 10.30am. The event will finish at approximately 12.00pm and you will be welcome to stay for a light lunch with us.

Register for your free place.

If you would like to submit a question to be asked at the event, please send it to: info@healthwatchnorthumberland.co.uk.

If you have any special dietary requirements or accessibility needs please get in touch.

The centre is on several bus routes and there is plenty of parking nearby. Please ask if you would like any more information on getting to the venue.

We have invited specific groups of people to join us in the afternoon to be part of our ‘Community Conversations’ sessions. Here, our guests will be able to ask questions about issues that affect them and their communities, putting these questions directly to providers and commissioners from the NHS and the local authority, who will be there to listen and work with the groups to provide answers and solutions.

This event has passed

Health and social care feedback Northumberland August 2023

What you told us: August 2023

Health and social care feedback Northumberland August 2023

This month you told us that waiting times for GP appointments and poor communication from practices were an issue for you. We also had a lot of feedback about hospital services – waiting times, the distance you had to travel to hospital and communication issues – but you also praised the quality of care you received in hospital.

Once again we heard about the difficulties people are having trying to register with an NHS dentist. Read Healthwatch’s response to the annual NHS dental statistics for England.

Our online session in August was from the West Northumberland Living Well Service team, who told us more about social prescribing and how to access this free service.

Read more in our short report for August 2023.