GP online services report
GP online services can cover a range of different functions, for example, booking appointments online, ordering repeat prescriptions and viewing medical records, test results and medicines. Many people find it more convenient to register for online services rather than having to rely on telephone or in person contact with their surgery. This has been magnified by the Covid-19 pandemic, due to social distancing restrictions.
We were contacted by someone who told us about the difficulties they had experienced trying to register for GP services online. They found the process complicated, particularly as they were asked to visit the practice in person with ID, in the middle of the pandemic. We decided to do some work to look at how people in Northumberland could register for online services at GP practices across the county.