This guidance has been taken from gov.uk.
When will I be able to visit a care home?
All decisions on the circumstances, times and frequency of visits to care homes will ultimately be made by the care home providers themselves. These decisions should be made in line with advice from local directors of public health, who will be developing local ‘dynamic risk assessments’ based on the principles outlined in the government’s guidance.
Please be aware that whilst the ability to visit care homes is looking to increase, it is still being controlled based on these risk assessments and is subject to the specific circumstances of the care home and those living and working within it. This is likely to mean that the frequency of visits will be limited and/or controlled for some time.
Do I need to take a test to be able to visit my relative?
No, however if you are displaying any symptoms of coronavirus you should not visit the care home, self-isolate and order a test immediately.
You may be asked screening questions upon arrival. These include:
- Have you been feeling unwell recently?
- Have you had recent onset of a new continuous cough?
- Do you have a high temperature? A care home may consider providing a temperature check for all visitors to provide confidence to visitors and to staff.
- Have you noticed a loss of, or change in, normal sense of taste or smell?
- Have you had recent contact (in the last 14 days) with anyone with COVID-19 symptoms or someone with confirmed COVID-19 – if yes, should you be self-isolating as a family member or as a contact advised to do so by NHS Test and Trace?
How do I travel to the care home?
It is encouraged that you walk to the home or use your own transport where possible.
It might be that some assistance is required to enable visitors who are especially vulnerable to get to the care home. Care homes may consider giving visitors telephone numbers or website information of organisations which can offer advice on safe travel arrangements if required.
What is likely to change when I visit my loved one?
You can expect to see a number of changes but remember they are to keep you and your loved ones safe. These include:
- Care workers will use Personal Protective Equipment (PPE) in line with guidance from Public Health England and you are will be asked to wear a mask and/or visor when you are in the building. If you are making close personal contact with a resident you may need to wear PPE which goes beyond a face covering.
- Care homes with an ‘open door’ policy may have to work towards a more regimented booking system. Ad hoc visits are not advised.
- Care homes should support NHS Test and Trace by keeping a temporary record (including address and phone number) of current and previous residents, staff and visitors, as well as keeping track of visitor numbers and staff.
- Visitors should have no contact with other residents and minimal contact with care home staff (less than 15 minutes / 2 metres). Where needed, conversations with staff can be arranged over the phone following an in-person visit
How many people can visit a care home at a time?
To limit risk, where visits do go ahead, this should be limited to a single constant visitor, per resident, wherever possible. This is in order to limit the overall numbers of visitors to the care home and the consequent risk of infection.
Will I need to wash my hands or use hand sanitiser?
Yes, visitors should be reminded and provided facilities to wash their hands for 20 seconds or use hand sanitiser on entering and leaving the home, and to catch coughs and sneezes in tissues and clean their hands after disposal of the tissues.
What happens if I can’t see my family or friend in the care home?
If there is a restriction to visitors in place, alternative ways of communicating between residents and their families and friends should be discussed and offered. The care home should also provide regular updates to residents’ loved ones on their mental and physical health, how they are coping and identify any additional ways they might be better supported, including any cultural or religious needs.
Visits to a Covid-19 positive resident should only be made in essential circumstances (for example, end of life).