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Quarterly Report October – December 2018

Quarterly Report October – December 2018

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As independent champion for people who use health and social care services, we listen to your experiences of using these services.  This report shares the themes from the feedback we received between 1 October to 31 December 2018.

We receive feedback and enquiries by:

  • Talking to people at local community events
  • Telephone calls, emails and social media
  • Surveys
  • Focus groups on specific issues

Healthwatch Northumberland is open to all feedback about health and social care services but respondents to our Annual Survey identified five priorities for specific focus these are mental health services, dementia care services, home care, GP services and access to services.

Between October and December 2018 we had 98 individual pieces of unsolicited feedback and we spoke with approximately 530 people face to face. We attended flu clinics at GP practices in Tynedale, North Northumberland and Castle Morpeth, talking to a wide range of older residents and those with long term conditions and learning disabilities. We were at Morpeth, Berwick, Prudhoe, and Widdrington libraries during Library Week. We also attended “Winter Warmer” and SEND events, the Carers’ Rights
Day at Berwick and spoke at the Belford Parish Council and the Belford Practice Patient Participation Group.

Read the October to December 2018 report in full.

 

Annual Report 2016/17

Annual Report 2016/17

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The latest Healthwatch Northumberland Annual Report is now available, outlining the work undertaken by Healthwatch Northumberland during the year. See how we made a difference to people’s expeiences of health and social care in the county.

Download the Healthwatch Northumberland Annual Report 2016-17.

Events

Come and talk to us: Ponteland

Come and talk to us: Ponteland

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Healthwatch Northumberland is getting back on the road this summer and we are looking forward to safely getting back out in the community! Come and talk to us about your experience of NHS and social care services and pick up a goody bag.

Our Annual Survey 2021 is running from Monday 21 June to Friday 23 July this year. It is your opportunity to let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

This event will take place at Merton Road, Ponteland.

See where else you can find us over the next few weeks: Healthwatch Northumberland – Back on the Road

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Come and talk to us at: Prudhoe Co-op

Come and talk to us at: Prudhoe Co-op

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Healthwatch Northumberland is getting back on the road this summer and we are looking forward to safely getting back out in the community! Come and talk to us about your experience of NHS and social care services and pick up a goody bag.

Our Annual Survey 2021 is running from Monday 21 June to Friday 23 July this year. It is your opportunity to let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

This event will take place outside the Co-op at Prudhoe, Oakfield Terrace, Prudhoe, NE42 5HF.

See where else you can find us over the next few weeks: Healthwatch Northumberland – Back on the Road

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Come and talk to us at: Café @ Burn Lane, Hexham

Come and talk to us at: Café @ Burn Lane, Hexham

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Healthwatch Northumberland is getting back on the road this summer and we are looking forward to safely getting back out in the community! Come and talk to us about your experience of NHS and social care services and pick up a goody bag.

Our Annual Survey 2021 is running from Monday 21 June to Friday 23 July this year. It is your opportunity to let us know what went well and what could be improved and together we can help make care better for everyone in Northumberland.

This event will take place outside Café @ Burn Lane, Burn Lane, Hexham, Northumberland, NE46 3HN.

See where else you can find us over the next few weeks: Healthwatch Northumberland – Back on the Road

If you can’t come and see us at one of our events you can share your views via the online survey or get in touch to ask for a postal copy with freepost return.

Healthwatch Northumberland Meet and Greet Alnwick

Healthwatch Northumberland Meet and Greet Alnwick

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At our ‘meet and greet’ sessions you can meet our team of board members and staff and find out more about what we do as independent champion for health and social care users. The meet and greet takes place before our bi-monthly board meetings, which are held at a different venue in Northumberland, and we invite local residents who have an interest in health and social care services, community groups and health professionals along for a cup of coffee and chance to find out more about our work.

If you live or work in the Alnwick area we’d love to see you. Please let us know in advance if you hope to join us – email: info@healthwatchnorthumberland.co.uk or call: 03332 408468.

Audiology Cinic drop-in Berwick – Union Brae

Audiology Cinic drop-in Berwick – Union Brae

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As part of our work to find out people’s experiences of using audiology services, we will be at the audiology clinic in Berwick talking to those using the services. We will be asking people with hearing loss a few questions to find out what is working well for them and what could be improved.

 

Audiology drop-in Alnwick

Audiology drop-in Alnwick

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As part of our work to find out people’s experiences of using audiology services, we will be at the audiology clinic at Alnwick Infirmary talking to those using the services. We will be asking people with hearing loss a few questions to find out what is working well for them and what could be improved.

 

Volunteer Induction Session

Volunteer Induction Session

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There are spaces available on our next Volunteer Induction Day in Hexham in October, so if you’ve been thinking about joining our growing team of Healthwatch Northumberland volunteers, please get in touch. There’s more information about the ways you can get involved at our Volunteer page.

 

Audiology drop-in Berwick

Audiology drop-in Berwick

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As part of our work to find out people’s experiences of using audiology services, we will be at Berwick Library talking to those using the services. We will be asking people with hearing loss a few questions to find out what is working well for them and what could be improved.

 

Audiology clinic drop-in Corbridge

Audiology clinic drop-in Corbridge

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As part of our work to find out people’s experiences of using audiology services, we will be at the audiology clinic in Corbridge talking to those using the services. We will be asking people with hearing loss a few questions to find out what is working well for them and what could be improved.

 

Audiology clinic drop-in Morpeth

Audiology clinic drop-in Morpeth

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As part of our work to find out people’s experiences of using audiology services, we will be at the audiology clinic in Morpeth talking to those using the services. We will be asking people with hearing loss a few questions to find out what is working well for them and what could be improved.

 

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