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Here to Hear – at our monthly drop-ins

Here to Hear – at our monthly drop-ins

Healthwatch Northumberland Monthly Drop-ins

Come and see us at one of our monthly drop-ins, which we hold in all five local council areas of the county. These sessions are a chance for residents to tell us, in confidence, about their experiences of NHS and social care services so that we can understand what is working well and what could be improved. You can also use our Signposting and Information Service to find out more about local support and services. Call in to speak to our friendly team at one of the venues below, or if you’d prefer to make a specific appointment for one of the sessions, please get in touch.

  • Hexham General Hospital, Corbridge Road, Hexham, NE46 1QJ: Third Thursday of every month, 10.30am – 12.30pm.
  • Morpeth Leisure Centre, Gas House Lane, NE61 1SR: Fourth Wednesday of the month, 10.30am – 12.30pm.
  • Cafe @ Burn Lane, Hexham, NE46 3HN: Last Thursday of the month, 11.00am – 1.00pm.
  • Weavers’ Court, Swordy Drive, Alnwick, NE66 1SZ: Second Thursday of every other month, next date 10 April, 10.30am – 12.30pm.
  • Newbiggin Sports and Community Hub, Woodhorn Road, Newbiggin-by-the-sea, NE64 6HG: Wednesday 16 April, 10am – 12pm.
  • Free online information session: Second Friday of the month, 1.00pm – 2.00pm. There will be a different topic each month – see our online events page or social media for details.

We also attend one-off events throughout the county. Please check our events calendar or social media for more details.

You can leave feedback at any time here on our website

Vaccination Centre for Hexham

Vaccination Centre for Hexham

A seventh large vaccination centre for the region will open at Hexham Mart on Thursday 13 May 2021.

Take-up of the Covid-19 vaccine has been exceptionally strong – 19 out of 20 people aged 50 and over have already chosen to take up the offer, and the number of people from ethnic minority backgrounds coming forward has more than tripled over the last two months.

Now the programme has moved to Priority Group 10, the NHS is asking those aged 40 and over to come forward for their vaccine.

The seventh large vaccination centre for the region in Hexham joins the six large vaccination centres which are at Newcastle’s Centre for Life, the NHS Nightingale Hospital North East, Sunderland, the Arnison Centre, Durham, Darlington Arena, The Riverside Stadium at Middlesbrough and the Auction Mart at Penrith.

These large centres operate in conjunction with local vaccination services run by groups of GPs working together in Primary Care Networks PCNs) and services offered by some community pharmacies.

The Hexham vaccination centre will be called ‘Hexham Mart Vaccination Centre’ and is based at Hexham Mart, Tyne Green, Hexham, Northumberland NE46 3SG.  People are invited to attend large vaccination centres and community pharmacy locations by the National Booking Service which is run by NHS England. Patients are being asked not to contact their GP.

The staffing and volunteers for the centre are in place, ready to see up to 800 people a day, vaccine supply permitting.

The decision to open a large new vaccination centre in Hexham was made in conjunction with local NHS partners so that the West Northumberland PCN, which has delivered over 60,000 vaccinations so far, could return to providing core GP services for local patients including those whose needs may not have been met so far during the pandemic.

West Northumberland PCN will continue to deliver vaccinations for their most vulnerable patients in Priority Groups 1-9, including over 27,000 second doses still to be given to those patients.

The Hexham Mart Vaccination Centre will provide a local option for residents of West Northumberland eligible for a first dose (those aged 18-49 years) alongside several community pharmacy sites which will be available to book via the National Booking Service.

Eligible people receive a letter or text message and are invited to book either online or by calling 119 free of charge between 7am and 11pm – only people invited to book can do so.

There are currently five community pharmacy sites across Northumberland with more sites being added to the National Booking Service across the region so people in Northumberland can access different locations.

The National Booking Service will now show appointments for Hexham Mart and community pharmacies, but not for appointments that are offered by existing vaccination services run by GPs in primary care networks.

NHS Northumberland CCG has also commissioned a Roving Vaccination Service which will continue to target patients across the county’s most rural and isolated communities. This range of services will help to ensure that anybody who wants to receive a vaccine can do so and that nobody is left behind by the programme.

While vaccine supply can be ‘bumpy’, people should not be worried. There is enough vaccine supply to make sure that everyone who wants to have a vaccination can do so.

Professor Neil Watson, Chief Operating Officer for the NHS Covid Vaccination Programme for the North East and North Cumbria, said “The NHS continues to deliver, with over 2.2 million vaccines having been given in our region alone, which is a phenomenal amount and something to be very proud of.”

I’d like to thank our fantastic teams who remain focussed on delivering excellent care and our patients who keep coming forward in large numbers to make sure they are vaccinated and protected from this awful virus.”

This seventh large vaccination centre for the region allows us to carry on this great work with the over 40-year-old age group, so we can get back to a sense of normality as quickly as we can.”

Rachel Mitcheson, Service Director Transformation and Integrated Care, NHS Northumberland Clinical Commissioning Group said “West Northumberland Primary Care Network has done a phenomenal job and we thank everyone who has been involved in this exceptional effort.”

“It’s right that primary care in the west of the county focus on recovery of local primary care health services impacted as a result of the pandemic, including continuing to deliver second doses to priority groups 1-9.”

Latest Covid-19 Information

You asked us about Cold Caps

Healthwatch Northumberland was contacted by someone who reported that cold cap hadn’t been available for them during cancer treatment at Hexham General Hospital. The cold cap is a special cap filled with cold gel that can reduce hair loss caused by chemotherapy. It works by reducing the amount of chemotherapy drugs reaching the hair follicles.

We contacted some local groups for more information and were invited to attend a coffee morning held by the Northumberland Cancer Support Group. The people we spoke to seemed sure there is in fact a cold cap available at Hexham Hospital. Some people told us that they were offered the cold cap treatment but declined because of potential drawbacks and limited success rates;  others told us that because of the type of cancer and its severity, they had not been eligible for this type of treatment.

We also met a volunteer with Macmillan Cancer Support at the coffee morning, who agreed to ask some questions when she was next at the hospital.  The volunteer got back in touch with the following information:

“Hexham Oncology Day Unit has two cold caps.  These are offered to patients and are readily available as appointments can be made to accommodate everyone.  Usually the patient’s consultant would have discussed the situation with them beforehand.”

“Everyone is eligible but the consultant may be of the opinion that the patient could be at risk of metastasis to the brain if taking a certain drug during treatment.”

Healthwatch Northumberland also spoke to the staff on the Macmillan Cancer Support bus which was visiting Hexham at the time.  They suggested two useful websites for further information on hair loss during treatment:

 

Breast Cancer Care

Macmillan Cancer Support

 

Further research concluded that it is the decision of the individual cancer specialist whether or not the cold cap is suitable for a patient.  Cold cap treatment is not available for use during radiotherapy.  It can be used with chemotherapy but if the chemotherapy treatment is very strong or if the patient has very long periods of chemotherapy treatment, the cold cap will not be suitable.  In short, the severity of the cancer and the strength of the treatment will determine whether the cold cap is recommended.

Events

Drop-in session Hexham General Hospital

Drop-in session Hexham General Hospital

Drop-in session Hexham General Hospital March 2025

Call in to speak to us at our Here to Hear drop-in at Hexham Hospital on the third Thursday of every month, 10.30am to 12.30pm.

You can speak with one of our friendly team, in confidence, about your experiences of health and care services. You can also find out more about local services with our free Information and Signposting Service. Just call in or if you’d prefer to make a specific appointment for one of our drop-ins, please get in touch.

We hold Here to Hear sessions around the county. Full details of all of our drop-in sessions

Drop-in session Hexham

Drop-in session Hexham

Drop-in session Hexham March 2025

Call in to our monthly Here to Hear drop-in sessions and speak with one of our friendly team, in confidence, about your experiences of health and care services. You can also find out more about local services with our free Information and Signposting Service and pick up one of our fantastic giveaways!

Come and see us at Cafe @ Burn Lane, Hexham, NE46 3HN on the last Thursday of the month, 11am – 1pm.

Just call in or if you’d prefer to make a specific appointment for one of the sessions, please get in touch.

We hold Here to Hear sessions at venues around the county. Full details of all of our drop-in sessions

Drop-in session Hexham General Hospital

Drop-in session Hexham General Hospital

Drop-in session Hexham General Hospital April 2025

Call in to speak to us at our Here to Hear drop-in at Hexham Hospital on the third Thursday of every month, 10.30am to 12.30pm.

You can speak with one of our friendly team, in confidence, about your experiences of health and care services. You can also find out more about local services with our free Information and Signposting Service. Just call in or if you’d prefer to make a specific appointment for one of our drop-ins, please get in touch.

We hold Here to Hear sessions around the county. Full details of all of our drop-in sessions