Healthwatch Northumberland Strategic Plan 2023-26

Our Strategic Plan 2023-26

Our strategic plan sets out what we want to do over the next three years, as identified by our board.

Health and social care are vital parts of many people’s day to day lives. Many of us are passionate about the NHS and social care because we, or a loved one, are using a service right now. At some point, though, it is likely that every one of us will need support or treatment.

Before the COVID-19 pandemic we were working in a period of major change in health and social care and their delivery mechanisms. The pandemic and the response to it have increased the challenges that relate to demographic, economic and environmental factors and we need to take all of these into consideration when developing our strategy and planning our work.

Healthwatch Northumberland voices people’s concerns and provides feedback to service providers and commissioners. By engaging directly with users of the service and their carers we collect vital data on how and why people us e services in their area.

The potential scope of our work is vast as it covers health and social care services for all adults, children and young people in Northumberland with particular reference to those who are most vulnerable or may be excluded. This means we must prioritise the issues we focus on.

We have three strategic aims which are the themes for our work over the lifetime of the strategy. Our work each year will be identified as meeting one or more of the aims.

With the help of Healthwatch Northumberland, the views, knowledge and experiences of a health service users and carers, particularly those less often heard, are listened to, and have a positive influence on changes and developments in health services in Northumberland.

Social care
With the help of Healthwatch Northumberland, the views, knowledge and experiences of a social care service users and carers, particularly those less often heard, are listened to, and have a positive influence on changes and developments in social care services in Northumberland.

Healthwatch Northumberland is used by people in the county as a trusted source of information and signposting to health and social care services. Service providers, commissioners and key stakeholders in Northumberland and the wider care system know, trust and actively engage with Healthwatch Northumberland.

The activities and projects we do will change each year and will be set out in an Operational Plan as Strategic Objectives. These provide the framework for specific activities in the Operational Plan and delivered through our core activities of Engagement and Insight, Communications, Volunteering and Strategic Influence.

Healthwatch Northumberland Operation Plan 2023-26

Image of two young people, one holding an umbrella over the other

Have your say on support for children and young people

North East and North Cumbria NHS Integrated Care Board and Northumberland County Council are looking at how to strengthen support for children and young people with emotional wellbeing and mental health needs.

Northumberland’s Emotional Wellbeing and Mental Health Strategy for Children and Young People 2022-25 sets out how this will be achieved.

The aim of the strategy is to give children, young people and their families the confidence that they are receiving the best support possible.

Have your say on the strategy by completing this short survey. Closes 4 February.


Help us shape the future of health and care services

Please help us shape the future of health and care services

We’re working with the NHS to improve the wellbeing of people in our area and across the region. There is now an Integrated Care Partnership (ICP) which is an equal partnership between councils and the NHS and aims to join up health and care services.

The partnership covers the whole of the North East and also North Cumbria. It is developing a strategy, which starts to set out ambitions and goals to improve the health of our communities, as well as how they will make these ambitions a reality.

The strategy is very much evolving and the ICP would like to include a range of organisations, including the voluntary and community sector and other independent organisations, to work together to improve health and wellbeing.

The ICP wants to hear from you about what you think of the partnership’s vision, goals, and commitments, which are included in the draft strategy. You can share your thoughts by completing a short survey. Anyone living in the region can do this before 25 November 2022 so please share this with friends and family. All feedback will be treated in the strictest of confidence and you won’t be asked for any personal information that will identify you.

The direct link to the survey can be found below.  If you would like to leave your views over the phone or would prefer a paper copy please call 0191 5128484 or email

ICP strategy – leave your views


Tell us your experiences of using NHS and social care services


Public Health Strategic Plan for Northumberland

Public health is about helping people to stay healthy and avoid getting ill, as well as reducing health inequalities to help people live longer, healthier lives. The goal of public health in Northumberland is to improve and protect residents’ health and wellbeing, and improve the health of the poorest quickly. The public health team have produced a Public Health Strategy on a Page which outlines what is planned for when.

To read more about public health visit Northumberland County Council’s Health pages.

View the Public Health Startegy on a Page.