What you told us: May 23

Health and social care feedback Northumberland May 2023

During May you told us about the difficulties you were having ordering and getting hold of prescription medicine. We also heard from a number of people that they were still having issues booking a GP appointment. Poor service in local hospitals was another theme from feedback this month.

This month we spent time listening to customers of Lloyds Pharmacy in Sainsbury’s Cramlington, about the impact of the planned closure of the pharmacy this summer. We visited the pharmacy, which is the only 100 hours per week pharmacy in Cramlington, at different times of the day and week, to speak to customers and the wider community, to see what effect the closure would have on local people and other pharmacies in the area. We also provided an online feedback form and heard from 230 people.

As well as our regular Here to Hear drop-in sessions in Berwick, Blyth, Prudhoe, Morpeth and Bedlington, we attended events which included Prudhoe Health Week, the Fishermen’s Mission SeaFit event in Amble and the Choppington Disability Group monthly session.

Read our short report below to find out more.

Healthwatch Northumberland report May 2023