Your feedback July 2025
Your NHS and social care feedback July 2025
Top issues
This month we heard about issues with GP services. You told us about difficulties making appointments over the phone, poor quality of care and poor communication. However, a third of feedback about GP services was positive.
This month’s focus
We have been out and about in the good weather delivering our Here to Hear sessions. We also attended Thriving Together’s networking event in Newton, the Seafit event at Amble Harbour, Hexham Auction Mart, Blyth wellbeing event, and the Digital Phone Switch online training session.
Our online talk was from Prostate Cancer UK which our attendees found both informative and engaging. We began the first of the public participation meetings for our Persistent Physical Symptoms project. More details to follow.
Promotion is under way for our Annual Event, ‘Delivering in Tynedale!’. This free event for people who live or work in the area is a chance to hear about the NHS ten-year plan and what changes mean locally, the Pharmacy First service, plus Direct Payments and taking control of your care.
Positive feedback example
A person told us that they recently moved into the area and have been pleased with care from their GP surgery – much better than previous surgery out of the Northumberland area. They said that it was easy to get in touch online for help and they were offered support with mental health around menopause without asking, which they felt was really positive.
North Northumberland resident
Negative feedback example
A patient told us they feel anxious about NHS services (as well as other things) creeping towards digital reliance. They said they don’t feel confident or comfortable using digital services, leaving them excluded in many ways and feeling quite vulnerable.
Tynedale resident
Impact
This month we helped someone find the information they needed around support for Myalgic Encephalomyelitis (ME). They told us “Thank you for so much for your email and for all of the information provided – it has been so helpful, along with the video too. I am sincerely grateful.
“Thank you also for your listening and the sympathetic ear. Words just can’t express the relief that comes with knowing that there are people out there willing to help and support those who are going through this rather debilitating illness, rather than having to fight it alone which I feel I have had to do over the last five months!
“So thank you for your understanding and a great service – it is very much appreciated.”
Information and Signposting Service
We were able to help people find the information they need on a range of issues and services, including NHS complaints, mental health support, Adult Social Care, dementia support, stoma support and physiotherapy.
