Mid-year trends in feedback Jan-Jun 2023

Monday-Friday: 9am to 5pm
Saturday: Closed
Sunday: Closed

Between January and June 2023, we received detailed feedback from 226 individuals from talking to people at face-to-face events, telephone calls, emails, our website, social media and other sources. We also heard from an additional 705 young people in specific pieces of work including our ‘How are you feeling?’ young people’s campaign and the Autistic Young People and Mental Health Services project. We also heard from another 230 people of all ages when we spoke to people about the closure of Lloyds pharmacy in Manor Walks, Cramlington.

The feedback we have had over the past six months has been mainly around three services:1. GP Services -Accessing GPs and arranging appointments were the main areas we heard about, although issues around prescriptions also featured strongly (27% of all feedback received from January to June 2023).

2. Hospitals – Dissatisfaction with the service at hospitals – both inpatients and outpatients (16% of all feedback received in January to June 2023).

3. Dentists – Accessing NHS dentists (14% of all feedback received during January to June 2023).

Read more in our mid-year report for January to June 2023.