Healthwatch Northumberland Annual Survey and Conversation report

Annual Conversations: what we heard

Annual Survey and Annual Conversations 2023

Each year we run an Annual Survey to ask about people’s experiences of health and social care over the previous 12 months.

Last year we wanted to get more detailed feedback from people who we may not usually hear from, and who may not always respond to official surveys about their experiences, through our ‘Annual Conversations’.We heard from people across Northumberland either during conversations within a group setting (focus groups) or as an individual one-to-one conversation. These conversations were not on a set health or social care service/topic but were led by what was important to the person or group and their recent experiences.

We worked with community partners across Northumberland to help us facilitate many of those conversations and we are extremely grateful to them as well as the people who provided valuable feedback to us.

During January and February 2023 we also ran a short online survey which was open to all residents of Northumberland to complete. Thank you to everyone who contributed to this by telling us about your experiences.

Read more about what we heard in our Annual Survey and Annual Conversations this year.

Championing what matters to you

Our Annual Report 2021/22 gives an overview of our work over the year. Filled with local photographs from all four corners of the county, the report highlights how we made a difference to people in Northumberland who use health and social care services.

You told us about your experiences of local pharmacies, home care, dentistry and GP services, helping providers know what matters to you and ensuring your views are included in plans for these services. Our Signposting and Information Service enabled over 3000 people to find out more about support and services in our area, and you can find examples of how the service provided confidential support and information.

View the Healthwatch Northumberland Annual Report 2021/22.

or download a pdf version.



Tell us about the NHS and social care service you and your family have used recently.

Healthwatch Northumberland Annual Survey 2020-21

Annual Report 2020/21

Find out what we got up to in the last 12 months in our Annual Report. Read about the highlights of our year including our work on care home visits and how we worked with others to get results.

There are also examples of how our Information and Signposting service helped individuals, and how our fabulous volunteers continued to support us and our communities through the pandemic.

There are lots of fantastic Northumberland photos inside too!

If you’d like to tell us about your experiences of care or have a query for our Signposting and Information Service, please get in touch.


Healthwatch Northumberland Annual Report 2020/21