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What you told us: Oct to Dec 2021

What you told us: Oct to Dec 2021

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NHS and social care feedback October to December 2021

Thank you to everyone who told us about their experiences of NHS and social care services over the last three months.

Between October and December 2021 we had feedback from 73 people who live in Northumberland. This was from face to face events across the county, telephone calls, emails, our website and social media. We gave 14 of these people details of local services and support as part of our Signposting and Information Service.

One person, who came along to one of our Here to Hear drop-in events wanted to know what support there was available for his wife with arthritis. She is getting good care for her borderline diabetes and high blood pressure but doesn’t want to ‘make a fuss’ about getting support and treatment for her arthritis. Her arthritis is so bad that she can barely walk 20 metres. The GPs have referred her to the physiotherapist but this was during the height of the pandemic when they weren’t doing face to face work and she hasn’t followed it up since. We recommended to the husband that she pursue her case at the GPs to get the physiotherapy treatment, and we signposted them to Arthritis Action for advice and support and also DWP for PIP assessment.

Read more in our Feedback Report October to December 2021

What you told us: Jul – Sep 2021

What you told us: Jul – Sep 2021

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Between July and September 2021, we received feedback from 85 individuals from talking to people at face-to-face engagement events, telephone calls, emails, our website, social media, and other sources.

We signposted 35 of these people to services.

Read below to find out who we heard from this quarter, what people told us and whether their experiences of NHS and social care were positive or negative. We also outline what is working well for the people of Northumberland across care services and where there are areas for improvement.

What you told us: July to September 2021

What you told us: April to June 2021

What you told us: April to June 2021

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Healthwatch Northumberland Feedback Report April to June 2021

Between April and June 2021, we received feedback from 63 individuals from talking to people at face-to-face engagement events, telephone calls, emails, our website, social media, and other sources. We signposted 20 of these people to services.

This quarter we received feedback and enquiries from:

  • Telephone calls (42%)
  • Emails (23%)
  • Website (19%)
  • Social media (12%)
  • Engagement event (5%)

Each quarter we look at who we are hearing from across the county, including location, gender, age, and whether the respondent is sharing their own health and social care experience or speaking on behalf of a friend or relative.

We also look at the general sentiment of comments, with specific reference to the service type, for example whether that’s primary care (doctors, dentists, pharmacies), secondary care (hospital services), mental health or social care, as well as whether the feedback relates specifically to quality of the care or access to services.

Find out more about who we heard from and what we were told, below.

Feedback Report April – June 2021

Feedback Report January to March 2021

Feedback Report January to March 2021

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Health and Social Care Feedback Northumberland January to March 2021

Part of our role here at Healthwatch Northumberland is to listen to people’s experiences of using NHS and social care services. This feedback is passed on to those providing and paying for services, so that they know what is working well for people living in Northumberland, and what could be better.

Our signposting and information service can help with all kinds of queries and issues, from finding a new GP or dental practice, helping people access services or raise a concern, to getting support with a particular condition.

This report shares a summary of the feedback collected from January to March 2021. During this period, we have continued to work in different ways due to the continuation of the Covid-19 pandemic. The next report will cover April – June 2021.

Between January and March 2021, we received feedback from 106 individuals from talking to people at online engagement events, telephone calls, emails, our website, social media, and other sources. We signposted 18 of these people to services.

This report looks at who we are hearing from across the county, presenting a summary of general respondent demographic information. Demographic information includes location, gender, age, and whether the respondent is sharing their own health and social care experience or speaking on behalf of a friend or relative.

We also look at the general sentiment of comments, with specific reference to the service type (e.g. primary care, secondary care, mental health, social care), as well as whether the feedback relates specifically to quality of care or access to services.

Healthwatch Northumberland Feedback Report January to March 2021

What you told us: October to December 2020

What you told us: October to December 2020

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As the independent champion for people who use health and social care services, Healthwatch Northumberland is a listening organisation working across Northumberland, interested in what people think is working well in services and what can be improved. We act on what people are saying, sharing their views with those who have the power to make change happen. We also help people find the information they need about services in their area and record this as ‘signposting’.

People who use health and social care services tell us about their experiences throughout the year. This report shares a summary of the feedback collected from October to December 2020. During this period, we have continued to work in different ways due to the continuation of the Covid-19 pandemic. The next report will cover January to March 2021.

This quarter we received feedback and enquiries from:

• Telephone calls, emails, website and social media (73%)
• Talking to people at online engagement events (25%)
• Through a third party (2%)

Areas of Focus
We are open to all feedback about health and social care services. Responses to our 2020 Annual Survey helped us to identify a specific Areas of Focus which we are prioritising in 2020/21; this includes mental health services, dementia and GP services. Covid-19 has meant changes have been made to health and social care services. Patients and carers’ experiences and signposting requirements are likely to have been different during this time. For this reason, we have also chosen to focus on any feedback we receive which is related to covid19 and these changes.

 

Read the October to December 2020 Report